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Karri Weston

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Aug 2, 2024, 11:46:09 AM8/2/24

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I have changed my account with Netflix to Sky with a sky ultimate account. Whilst I can log Ito Netflix on my Sky Puck, I cannot log into Netflix on any other tv or phone/laptop etc. Netflix does not recognise my previous email or login details. How do I find out what these details are now? I have found within Netflix - my accounts details that show an email address that is not mine so I cannot request a password reset.

the online help sections do not help much, if at all, however I contacted Netflix by phone and a very nice lady has now sorted it out for me. She lead me through a process that included the details shown on the Sky App and Netflix on Sky. She has now reset my email account and password, she also stayed on the phone whilst I signed back into Netflix on another TV to ensure it worked. I was not even queued on the phone for longer than a minute, so well done to Netflix for that, overall a happy outcome.

I don't know what the last 2 items are - I don't have anything extra. I went through the linking procedure on the 360 box on the day the fella delivered it and it all seemed in order. I certainly didn't see any error messages pop up as I would have been straight on the phone.

I obviously use the same email address for both accounts but different passwords. The agents repeatedly had me trying to log in to Netflix using my VM password but their system obviously sees my email address and says "Nope - you're using the wrong password."

Yes, at the moment it seems that I am still paying for my own Netflix subscription as well as paying for it again in my monthly VM DD. It should have been passed to VM when I went through the process on the 360 box and I thought it had.....but it obviously didn't. I was told by Netflix at the time that if I followed the procedure on the box then VM would take over and my own DD to Netflix would stop. "Easy and seamless" the guy said. I beg to differ..

I last spoke to them on a call this morning, roughly 9 am GMT. The line was terrible with a load of chattering going on in the background. I was just told that it would be "raised as an issue" (no indication who with) and someone would contact me within 5 working days. I asked for a reference number for the issue (so that I wouldn't have to repeat all the details should they not come back within 5 days) but allegedly there wasn't one to give.

Hi @moggyman,

I'm very sorry about this. I'm going to send you a private message in a few moments so we can have a closer look over things for you. Please respond to this when you can and we'll proceed from there.

Thanks,

Offer subject to change. Receive Netflix Standard with ads while you maintain 1 qualifying Go5G Next, Go5G Plus or Magenta Max line or 2+ Go5G or Magenta lines in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line(s) will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.

Offer subject to change. Receive Netflix Standard with ads while you maintain a qualifying line in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.

With Netflix Standard with ads you can watch on up to two devices within a household at the same time. You can upgrade to Netflix Premium and watch on up to four devices in the same household at the same time for the discounted rate of $16, through your T-Mobile bill. Visit this page to upgrade now.

Log into My.T-mobile, select Account, and then select Manage add-ons. On the Manage data and add-ons page, add Netflix in the Services section. T-Mobile pays Netflix directly for you. For customers with an existing Netflix account, it may take one or two Netflix billing cycles for your billing to transfer to T-Mobile.

Netflix customers are being warned to watch out for increasingly convincing-looking phishing scam emails, purporting to be from Netflix. Recipients who fall victim to these emails and click through, supposedly to update their Netflix account information, risk huge data and financial loss.

Above all, never update your financial details or billing information after being prompted to do so by an unsolicited email. Most companies warn you against doing so. For instance, Netflix itself says:

I'm trying to update my payment method with Netflix from a credit card to my Paypal account. I have a bank acount linked and confirmed with my Paypal but every time I try to add Paypal as a payment method with Netflix I get a screen saying I need to add a payment method. When I put in my bank account details into the fields i get an error saying Paypal already has these details.

Uh oh! It sounds like the bank may not be being accepted as a payment method. If this is the case, you'll either need to add a backup payment method (which may allow you to use the bank you're trying to pay with), or pay for the service outside of PayPal. I apologize for any inconvenience this may cause. If you're using a checking account, you could add the debit card for the same account as an alternative.

I am having issues connecting biller for 3 of my accounts. For Carmax & Spectrum, I am receiving the following error: "We're working on linking, We'll let you know if we need anything else." The connection spins, but eventually, no connection is made.

For Netflix, "Your Netflix account needs you to update some details. Some of the login details you provided may not be correct." I am logged into my account with the credentials I provided without any issues.

When viewing Carmax and Spectrum from our end, these Billers appear to be in a "degraded" status. This is the reason you're receiving the message that they're working on linking them is because they're aware of the issue and working to resolve it. Since there is no ETA to provide on a resolution, I'd suggest just continuing to try every so often for now.

For Netflix, I see the same incorrect credentials error when viewing your connection attempts from our end. I didn't personally experience any trouble connecting to Netflix as a Biller, so let's do some basic troubleshooting on the credentials issue as follows:

Thanks for the reply Natalie. I tried changing my Netflix password tried to connect again, but that didn't work. I changed my password back to the original I had before, tried it one more time, and poof it worked. I will chalk it up to possibly being lucky.

I'm now having an issue with setting up Apple Card billing. After entering my credentials, it goes through the process of connecting. After I receive my MFA code, nothing else happens. Is Apple Card not supported?

The "Activate" button is greyed out and nothing happens when I try to press it. I spent hours on the phone with customer service reps, who say they have put in support tickets but no solution was provided. Verizon had no problem charging my credit card for their promotional offer, but they are unable to fulfill their end of the bargain.

I responded to an earlier reply. This is the screen I get since late December. My current Netflix is paused and we can't watch anything unless we put in a payment method. Since we are supposed to be receiving for free I do not want to put a payment in since others have said they were then charged the monthly fee.

Thanks Gilbert. My issue appears to have been resolved. The "Activate" button is enabled and my Netflix account details indicate that: Your membership is included with Verizon, which was activated on 1/23/24. Contact Verizon for billing details.

Also I already have paramount + through Walmart plus so I only purchased this bundle through Verizon to get Netflix. I had canceled my Netflix account prior to knowing about the bundle because of the price. Not because of the bundle.

I have the same issue. Ordered Netflix/AMC+, and was able to get AMC activated immediately. However, Netflix portion keeps saying to activate, but does not allow me to activate. Then about 4 days later, I get an email to activate, but still does not allow to activate. Apparently by reading these posts, it is a severe issue to activate Netflix through Verizon. Why can't Verizon fix this issue?

So, I purchased the combo offer. I can log into my account and see the items there. When I first purchased the combo, I received the buttons to activate the items. AMC+ worked like a charm and allowed me to activate. That button now says 'Unsubscribe' as it should, and am able to login into AMC+ site.

Netflix still says 'Activate Netflix Premium' and when I click that button, I get a screen that has a banner that say success, but then the main screen says 'We couldnt find anything' and has a button to return to +play and the situation starts over. I also am unable to login to Netfliz as no account is found.