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When you want a break from Netflix streaming, live TV could be a great option. Be sure to read our how to watch Netflix on TV guide to learn other ways to enjoy movies on the big screen. Be sure to check our Netflix secret codes guide to unlock infinite streaming options.
You can download the Netflix app for free, but you need a Netflix subscription to stream its content. Netflix has multiple plans starting at $9.99 per month, and you can cancel or upgrade at any time. It does not cost more money to have Netflix on Roku.
When logged int Netflix:
[1] After selection loading never completes.
[2] During playing of a selection playing stops and attempts to load and never starts again.
[3] When trying to select, changing selection takes > 30s.
[4] Unable to change selections.
Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them.
Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.
May we know what troubleshooting steps you have taken so far? Also, when did you start seeing this issue? Alternatively, upon exhausting the provided fixes, were you able to communicate with the channel provider to inquire further and ask for additional troubleshooting steps? If so, what were your findings?
Following up on this as well... let's see if I can be relatively organized and systematic in how I describe the issue and steps already taken (although assume anything basic like remove/reload app was tried ages ago).
My Netflix "jams up" for lack of a better term, like others in this thread. Mine manifests as such: starting most any program on Netflix will begin for a short period of time, within 30 seconds, the show will start lagging, the audio will drop out (captions will keep running for a bit), then it'll buffer and eventually overload and the app will reset, or it'll just overload and I'll manually have to press the home button a few times for it to "crash" the Netflix app. Immediately going back into Netflix and trying again, yields the same result. Waiting until later, usually yields the same result.
2) I have four active Roku devices two stream bars, one stick, and this TCL/Roku TV. The only device where this is an issue is the TCL/Roku TV. I have not contacted Netflix as this issue does not appear to be any other devices. Just one specific piece of hardware, this TCL/Roku TV.
A simple search of this thread, and then this forum, shows there's no lack of "Netflix and Roku" issues. Is Roku currently acknowledging the volume of recurring/similar issues? Is Roku currently working on fixing this issue?
For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and re-downloaded the channel, nothing. My account is working just fine on my phone, but not on the TV. Is it just me? Any ideas on how to fix this?
It's not just you. I have the same problem, but it's been happening for at least 6 months. There is major lag when navigating in the app, and then it soon freezes. I usually have to turn the TV off to be able to get back in.
I have similar weird lag with the volume controls when I'm in the HBO Max app. I also have a TCL Roku TV. I have tried deleting and replacing the app, and system restarts. Restarting sometimes seems to help for a day, but then the problem returns.
@Mionephoenix- After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?
Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)
What I'm reading indicates the reinstallations you're doing aren't being done the right way. The order I see it listed is incorrect. There is a correct order, and that order is important. Now, this doesn't guarantee this will resolve, but the troubleshooting you are attempting isn't being done correctly.
For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and redownloaded the channel, nothing. My account is working just fine on my phone, but not on the TV.
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
Please be guided through this link if you are experiencing any channel playback issue in the Roku device: How to resolve a channel playback issue Official Roku Support
Please keep us posted and we'll continue assisting you from there.
I am unable to cast to Roku from mobiles without login into Netflix from the Roku device. in my home, we have multiple netflix accounts and everytime it requires the users to log in to Roku separately
With casting, the mobile device (your phone) sends a command to the streaming device (your Roku) telling it to launch the app (Netflix), load the particular content, and proceed to the corresponding timestamp.
What many think happens is the phone is dong the streaming. They're incorrect. Once you start casting to Roku (or Chromecast, which works the same way), the stream is now from the Roku, which means the Roku app is running. If the app requires you to log in to use, then you must log in to use.
You can confirm this by casting something, then while it's playing on Roku, shut your phone off. The stream will still continue on Roku, because the Roku only got the instructions about streaming from the phone, not the stream itself.
@fenfinolhu Multiple accounts or multiple profiles? Like DB said if you have Netflix on your Roku and Netflix on your phone your not really casting. Your just giving a command to your Roku to start the Netflix channel. Then your Roku takes over
Actually, in chromecast netflix works without a need or requirement to login in. It passes authentication. similarly, youtube passes authentication to Roku and you will see your username logged in.
Apparently, Netflix doesn't allow to pass authentication to Roku as youtube does. Netflix support confirmed that only chrome cast supports the option like that.
I wish Roku work with Netflix to support the same.
Entertainment:
- A large TV in the living room and a smaller TV in the bedroom, both have an antenna for local channels, and a Roku streaming device which can be used with your Netflix, Amazon Prime Video, or cable streaming service (there is no cable service in the apartment).
One antenna is external, it's about the same size as the satellite TV dish that it replaced, and the other antenna is the old-fashioned rabbit ear type that sits right next to the TV. They both do pretty well at getting the local OTA channels. None of my guests have voiced any complaints about video choices. Looking at your reviews, TV and streaming does not seem to be a concern for your guests, either.
I do recommend that you address the comments in the review from the guest who said that the internet service was spotty, and stated a concern about privacy, because there were no curtains on the street-facing sliding doors. You may want to you look into investing in a whole home mesh system which provides better wife coverage than the typical wifi modem. During this time of year, there are some pretty good deals available.
We provide a Roku device for the living room TV. As Netflix is popular, I have rolled the Netflix monthly fee into my cost of doing business. The rental property has it's own Netflix account and I prepay. It is not authorized for any purchases. No one has complained about only having Netflix. I have not tried Guest Mode on the Roku. With the Roku, the guest can enter their own Hulu, Amazon or whatever streaming service credentials. I do advise them via message and email prior to their arrival to have their codes with them. I also provide an HDMI cable (well labeled as property of and connected to the TV) which has not walked off yet so they can hook their own Roku, streaming device or laptop to the TV. Most of the millennial guests I have had travel with their own streaming device and just want assurance that I have decent WiFi.
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