Pace License Support Win64 Error

[Toney Talbot]

Newersoftware products may not work with an older version of License Support. If you are unable to run your protected software due to version incompatibility, please contact the software publisher for assistance.

Software publishers can offer licenses that can be activated to your host computer, an iLok USB, or the iLok Cloud, or shared over a network. Some publishers may only allow some of these activation locations, or may require an iLok USB for their products. Please contact the software publisher directly if you have questions about the requirements of a particular piece of software.

An iLok Server can be setup to run on a virtual server as long as both the VM software and hardware being used offer full support of physical iLoks.Please contact the VM software developer and hardware vendors to be used for further details on their support of physical iLoks.

Our software components do not currently support Windows on ARM64, which is the CPU architecture that Parallels uses on an Apple Silicon system. We also do not officially support the use of virtual machines.

Explanation: If you see one of these errors, Windows thinks License Support is installed but Windows cannot find the files needed to uninstall it. This can occur if there was a crash during an install, or if there is corruption in (or files were deleted from) the places where Windows stores information about installed programs.

Error 1603 is a common installation error that can occur on systems with specific configurations, and impacts Windows Installer-based packages like the License Support installer / PACE License Support Win64.It typically indicates a system-related issue.

Microsoft provides guidance on resolving error 1603. For detailed instructions, please refer to their article.Since this error is related to your specific system configuration, our best recommendation is to follow the steps Microsoft recommends.

Beginning with Version 3.1.3 of License Support, which includes the iLok License Manager application and the drivers and services required to authorize iLok-protected software, Windows 7 must have specific updates already installed prior to running the License Support installer. If the correct update is not installed, the following error message is seen:

Your version of Windows 7 is too old to support modern software. Please see this Microsoft Support topic to find out which updates are required in order to allow installation of modern software on Windows 7.

Uninstall all anti-virus and security file-monitoring software (i.e. AVG, Avast, McAfee, Norton, etc.) before continuing with the installation.These products are known to interfere with the installation and operation of our components.

Errors caused by this problem are because for some reason your system is unable to automatically update its list of CAs and root certificates. While we can point you in the direction of information to manually update the CAs and root certificates, any of those steps you choose to follow are done at your own risk.

Windows should periodically update its list of Certificate Authorities (CAs) and root certificates, which are used to verify the signatures of drivers and other packages.Normally, Windows Update will handle this updating for you automatically.In case that is not happening, try performing a manual Windows Update of your system to the very latest version of Windows.If Windows Update appears to be having trouble connecting to the Windows servers or you are unable to update Windows successfully, you may need to seek professional Windows support.That level of support is beyond our capacity.

If you get a message asking you to confirm that you will lose any information, DO NOT PROCEED. If that happens, you took a wrong turn and are reinstalling Windows (we need to repair only, not reinstall).

This error means that iLok License Manager cannot access the PACE License Services called licenseDaemon. Follow the steps for your operating system below to make sure licenseDaemon is running and allowed to launch at startup:

It is possible that a local database we use is providing the wrong information needed to access our servers.If this is the problem, rebuilding the database with the correct server information should help restore access to our servers.

The name of the computer is taken from the system setting in the General > About section on macOS, or in Computer > Properties on Windows, and is updated whenever you activate or deactivate a license to or from the computer. If iLok License Manager shows the wrong name, please first check that the name is shown correctly in the system setting, then activate or deactivate a license to or from the computer.

The error 1603 is a generic error code generated by Microsoft Windows Installer (MSI) that indicates a problem during the installation. This error is more likely to be system-related than software-specific.

You may receive this error due to one of the following factors:

Disclaimer: This section contains information about modifying the registry. Improperly editing the registry can lead to software corruption and data loss. Before you modify the registry, make sure you back up the registry and understand how to restore the registry if a problem occurs. By proceeding beyond this point, you acknowledge that you understand the risks inherent in incorrectly editing the registry and that by proceeding, you agree to accept these risks.

Sometimes error 1603 may also occur if antivirus software is not up to date. Please make certain that the antivirus software is up to date and/or temporarily disable your antivirus software until the installation of the software product is complete.

The error 1603 might occur on a computer system that does not have enough disk space to install the setup and store rollback files. This space is required on the root drive even if the setup may be installed to a different drive. Check that there is enough space on the root drive of the computer system. This space is required by setup to decompress files in the temp directory and store rollback information in the Windows directory of the computer.

If there is not enough space available to install the software, remove some third-party software or run a disk cleaner utility to free up hard drive storage. Refer to this article from Microsoft to learn about various tips to free up disk space.

A lot of users have reported this issue to affect the installation of Microsoft Office applications. However, it also occurs for non-Microsoft software products. This is how you can fix error 1935 on a Windows 11/10 PC.

One of the most widely confirmed error 1935 resolutions is to run a transaction support repair command. Doing so can fix corrupted transaction log data in Windows. These are the steps for running a transaction support repair command:

Windows Installer is a service that needs to be running to install software with MSI packages. So, check if that service is running and start it, if necessary, along with Windows Module Installer. To apply this potential solution, follow the instructions in method one of our article about starting services in Windows.

If you find both of those services are already running, you can select to restart them instead. To do so, right-click on Windows Installer and Windows Module Installer in the Services window and select Restart. Or you can select Stop and Start on the context menu.

Then go to the folder your browser usually downloads files in to find the Visual C++ Redistributable package. Double-click the Visual C++ Redistributable file to bring up a window from which you can select to install the runtime libraries. Then click the I agree box and Install.

To obtain that tool, click Download on this Microsoft .NET Framework Tool page. Then bring up the repair tool by double-clicking the NetFxRepairTool.exe file. Select the I have read and accept the license terms option and click Next within the repair tool to apply fixes.

If .NET Framework 4 is missing on your PC, open this Microsoft .NET Framework download page. Click on the Download option there, and then open whatever folder includes the .NET Framework package. Double-click the dotNetFx40_Full_setup.exe file to open the setup window and select to install from there.

This is an official Microsoft resolution for fixing error 1935 when it occurs for the installation of MS Office software (2010-2016). As it involves deleting a registry key, consider backing up the registry as a precautionary measure. Then delete the AppModel key exactly as follows:

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

If you have physical access to the switch, it can save time to look at the port LEDs which give you the link status or can indicate an error condition (if red or orange). The table describes the LED status indicators for Ethernet modules or fixed-configuration switches:

A link light does not guarantee that the cable is fully functional. The cable can have encountered physical stress that causes it to be functional at a marginal level. Normally you can identify this situation if the port has many packet errors, or the port constantly flaps (loses and regains link).

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