API auth failing

[Adam Viccaro]

Hello,

We pull stats from the Outbrain API daily and authentication has been failing for the past few days. We are using our OB login and pass, which hasn't changed. Is there an issue with our account or a change to API auth? Thanks

Adam

[Or Gur]

Hi adam.

Nothing changed in the API, do you generate the token according to documentation?

(https://engagereportsapiheaderbidding.docs.apiary.io/#reference/overview-and-entities/authentication)

Please share the user that is failing (notice that this is a public group, do not share passwords or tokens).

Thanks,

Or Gur

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Or Gur
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[Adam Viccaro]

Hi Or, 

Yes we have followed the documentation you shared. The user is ad...@sided.co. and this process started to fail on April 8th. Please let me know if you need anything else. Thank you!

[Or Gur]

Thank you. 

Can you please provide some trace ids for the failed API calls? Do you get status 401?

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[Adam Viccaro]

Hi Gur -- We are getting a 403.

[Adam Viccaro]

Hi Gur,

This is the X-Traceid - 7ee9e63aaaeb4274446abd970a743032

 

and response

{  "message": "Access denied, you don't have permission to access the specified resource"
}

Please let us know any changes to make on our end.

Adam

[Or Gur]

Hey Adam.

After looking into the request you sent us, it seems that the error is caused by 'bad credentials'.
Can you please try to recreate the token and call the api?
if you are still getting this error with the new token, please attach a new x-tracid for the new failure.

thanks,

Or

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[Or Gur]

Glad to hear it worked !

The password need not be changed but the token is valid only for 30 days and needs to be regenerated.

If you need anything else, let me know 

On Wed, May 1, 2024 at 4:48 PM Adam Viccaro <ad...@sided.co> wrote:

Hi Or,

We’ve reset our password and that seemed to have worked. I’m curious, since we never changed this password and the auth failed, is this something we will need to update periodically in the future? Thanks

— 
Adam Viccaro
COO

get.sided.co
m: 619.794.3804