Authentication error since 1 Jun

Team Transparency

unread,

Jun 2, 2025, 4:51:01 AM6/2/25

to Outbrain-EngageApi

Hi all,
Last Saturday, we got backend Service error "503 Server Error: Backend is unhealthy for url: https://api.outbrain.com/engage/v2/reports". Since Sunday, we got authentication error "401 Client Error: Unauthorized for url: https://api.outbrain.com/engage/v2/login". We did not change anything from our side. Could you please have a doublecheck?

Best regards,

Nguyen

nadav.porat

unread,

Jun 3, 2025, 3:30:51 AM6/3/25

to Outbrain-EngageApi

Hey Nguyen
Can you pls check again?

Nadav

Team Transparency

unread,

Jun 3, 2025, 4:11:58 AM6/3/25

to EngageApi

Hi Nadav, thanks for reply. I have just retried but unfortunately it still not works for me.

Best

nadav.porat

unread,

Jun 3, 2025, 4:18:11 AM6/3/25

to EngageApi

Can you please try to change the password for 'my.outbrain.com' for the user and then, with the new password, create a new token for the API?

Nadav

Team Transparency

unread,

Jun 3, 2025, 5:25:53 AM6/3/25

to EngageApi

It works. Thanks Nadav.

Best.

Reply all

Reply to author

Forward