Netflix App For Samsung Tablet

[Kipa Crawn]

DearTeam, am not able to use netflix on my new Samsung galaxy tablet A7 pl help... it says This App is no longer compatible with your device... watching media was the reason I bought this product now what am I supposed to do with this tablet??

I'm pretty sure it doesn't make sense for netflix to test the app on every android tablet on the market, so why does this keep happening? It works on every other device in my household, Samsung or otherwise.

I had the same issue with a brand new Samsung Tab A7, tried everything that was suggested and nothing worked. Samsung tech support made me do a factory reset and the actually worked. I searched netflix in the playstore before all the apps updated and now it works.

This work for me. I've been looking for a solution for this problem since I bought my A7 tab yesterday and glad I came across this thread this morning. Now I can watch Netflix no problem. Thank you so much!

If you go to help.neflix.com, it will let you download a 'limited edition' version of Netflix (an .apk file). It will run, but not put an icon on your home screen. So, to get it to run again, you have to install it again.

I don't know why, but it's not possible to uninstall the old Netflix. Uninstall isn't an option as it is with all the other apps.

You can get a 'special limited version' .apk file from Netflix, which is supposed to run on our machines. But if it does, it leaves no icon on the tablet. There's no way to run it, other than to keep reinstalling it.

On the SM-T970, it doesn't even run at all. I think we're just out of luck, here.

Reset app, check fir firmware upgrade, factory reset TV, unplugged from mains and just about anything else I can think of including talking to Netflix who say the issue is not with them. Netflix is completely stable on my laptop, tablet and phone.

Welcome to the community. I'm not sure if you've seen this previous topic with similar issues, it might have some other tests/checks you can try. There are also some troubleshooting guides for your TV here.

I have exactly the same issue on my bravia 50w829b. It used to happen in the past from time to time but last month it's like that all the time. Yes - logout completely from netflix and login again typing credentials manually worked out for me also, but this is ridiculous. I am after extensive logs/test data exchange between sony & netflix regarding this issue but Netflix checked it out and told me they can't do anything here. Hopefully they'll find the solution soon because this is extremely annoying and looks like nobody cares to fix it (that's why I sent a lot of technical info including images & technical data to Sony to help them reproduce the defect). Please send this issue to sony also, so they can know this is not one person's problem.

Hi everyone - I just moved into a new house that came with a lovely Sony tv and I'm having this problem. Netflix will work for a bit, and then decide that it doesn't want to anymore and as soon as I press play on something it kicks me to a black screen that says HDMI 1/MHL at the top, with a little box that's got an arrow coming in from the left. Anyone got any answers yet? I don't know what model the TV is... if anyone knows where I'll find that info, lemme know. It's wall mounted so I can't see behind the tv itself haha... THANKS = )

I'm getting the run around by Sony Australia. First suggested to do a factory reset of the TV which I did. This did not solve the issue. They also suggested a log off from all devices via the Netflix website. Did make a difference the first few goes, but issue is back after just a few viewing sessions.

They then suggested changes to the Network DNS which does not make sense IMHO. Also a dead end. They are now suggesting that there is something wrong with the motherboard and I should get it replaced, of course for a fee... IMHO this is total nonsense as there is nothing wrong with the other apps and just an attempt to have me give up on pursuing this any further. The only way that this could solve problems if it was a compatibility issues between the revision of the motherboard I'm using and Netflix. If that is the case I shouldn't be paying for the fix...

One of the support staff did make mention of a Netflix software roll-out recently which was causing playback issues, but apparently this was rolled back. This makes a lot more sense and IMHO, there is a bug in the Netflix app which causes the playback issues.

So to cut a long story short, Sony support has no idea what the issue is and although I have provided them with all the info I don't have any hope this will be resolved by them. The only hope we have is that Netflix fixes the bug soon in a future release of the software.

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