kalwal carrin karysah

0 views

Skip to first unread message

Karlyn Hemmerling

unread,

Aug 2, 2024, 4:21:56 AM8/2/24

to emmatise

I have had 3 technicians come and nobody can fix tis problem. whenever i use apps off my samsung smart tv like netflix yourutbe fubo prime dazn everything is good. but when i go back to cable there is no sound . nobody knows why. is it my smart tv . it weird i have to turn off the tv and turn it back on for my cable to have sound. its very frustrating and i wish i never switched to ignite. can anybody help me.

On the Rogers box, go to Rogers - Settings - Device Settings - Audio - HDMI Audio Output and try the various settings there. The best when using a TV is usually "Stereo", instead of "Auto Detect" because the latter requires a handshake between the box and the TV, whereas the former doesn't. There appears to be a handshake issue between the TV and the Rogers box. Make sure that the firmware on your TV is up to date, especially if it's a few years old.

Edit - If this doesn't fix it, and you don't like turning the TV off/on, perhaps change the input on the TV to a different one (like ANT or other) and then back to the HDMI input you're using for Rogers. Another thing you can try is plugging the Rogers box into a different HDMI input, assuming the TV has one - HDMI2 instead of HDMI1 for example. Sometimes one of the inputs is designed for a particular type of signal...

Any update on this have the same TV and have similar issues, I have sound but it is lower while watching Ignite TV and any of the apps on the box (Netflix, Youtube, etc), switch to apps on Samsung TV and the apps are normal volume. Have tried different boxes, different HDMI ports, adjusted all the audio settings on the TV and Ignite Box and nothing helps.

Unfortunately, different devices can have different volume outputs. I'm not sure if the TV has an adjustment in the TV's audio setting, but you say you've tried them all. Usually the TV audio may have something like "voice enhancement" or something similar that can increase the audio somewhat, but I'm not sure if you can do that specifically for a specific input. Check out your Input and HDMI input settings on the TV for anything regarding audio. I suggest you give those a try again. You may want to download the operating manual for the TV and do a search of the PDF using terms like "volume" "audio", "Input" etc.

My HD75 - UN75F7100 top half of my screen has begun to darken.. I have uploaded/updated software and did a complete reset... but still the upper half of the screen has this darkened area completely across the top and approximately 1/3 to 1/2 of the screen... serial number is Z7MS3CADA01667D

Called Samsung and they ran diagnostics remotely and said it was not software issues, but hardware... talked with the electronic service rep and he believes it's the screen and it would be close to $2000 to have it fixed..

statement that I would have to replace the LCD panel and that cost being close to what a new one would be... we decided to go with a new one. But I totally appreciate the replies... and you have been very helpful.... one final question.. I have purchased a Samsung 8000 QLED series but besides the 1 year factory warranty, can any other factory service agreements be purchased from Samsung?

Back to the un75F7100 same problem with mine and its only 2 yrs old, I purchased an extended warranty from Frys and gonna check with them this week about having it fixed hopefully they will honor the 4 year extented warranty. If you are interested to know what happens post a comment and i will follow up Thanks

Im having the same issue as well, did you ever solve the problem, It happened out of nowhere and I figured it was just the darkness from switching the TV input as the HDMI selections show up in that exact portion of the TV but one day it never went away, I didmt do any software updates, because truthfully I didn't know you could haha but I also assumed its the screen, which if thats the case I'll buy a new TV....It'll be %#*@ hard to throw this one away tho : (

I had this problem too... and fixed it in about 10 min. I searched the internet for this problem and found many forums with pretty much the same resolution... REPLACE TV. I find it interesting that in almost every single case I read over the last 24 hours... no one... absolutely no one recommended a simple Problem Determination (PD) procedure to quickly determine if the issue was in the TV or outside the TV.

Supposedly people spoke to techs on the phone, which in most cases are reading from a tech manual... or try to dial in and update TV firmware remotely... what I didn't see or read is where someone actually had a repairman look at it.. or did actual PD to eliminate issues with cables or devices connected to the TV.

My Curved Samsung UN55JU6700 among several other devices... is connected to an Xfinity HDR and through HDMI cables. So.... the first thing I wanted to do was to see if the problem went away if I changed channels... it did not. Then, would the issue move when using another HDMI source...

Now I know its either the HDMI cable feeding the signal or the xFinity box itself... so I tried a different cable and the problem did NOT go away this time... Now I'm highly suspecting the Xfinity DVR device. I powered off the HDR but the problem still remained ... No I'm thinking Im going to have to spend an hour on the phone with a tech that knows less then I do... or spend an hour or two at the Comcast store waiting for a replacement DVR. SO BEFORE I did that, I tried one last PD step ... I decided to UNPLUG the DVR and let it do a complete POWER ON RESET ... in case something got hosed during the last firmware update.... 10 minutes later... my SAMSUNG is working flawlessly once again. DONE, FIXED (at least in my case).

I'd like to ask you because you seem to have the most experience in these kind of things, but I have faced your problem and the repair guys are asking quite a lot from us. I followed your steps, but the problem persisted. What do I do now?

Oh my gosh! I turned off my Xfinity router, and when unplugging it, noticed it was very hot. But I turned on my LG led tv without using the router, and used my Netflix app instead, the dark bar at the top had just gone away!

Unplug the Comcast DVR/Box and plug in after 10 seconds or so, and the dark band on the top went away. Must be the Comcast software that was just updated caused the problem. Comcast must inform their customers before they spent thousands of dollars for a new TV or repair something that did not have any problem. Shame on Comcast.

Be sure to scroll down this string. If you have Xfinity boxes through Comcast, there's a good chance all you have to do is push the reset button on your cable box. After running through all the reset options for the TV and its various display settings, I read Ray Negron's post. He suggeste a VERY simple fix that worked great for me. Just hold the reset button on your Xfinity box until the blue power light goes off. Wait 20 seconds and repower the device by pressing the reset button again. Shadow across top of set disappears.

Tony Sinclair that looks more like a bad LED backlight strip. For that you will have to disassemble your TV and the LCD panel. Not a fun thing to do but possible. Of curse you do want to check all the wiring specifically the wiring on the power board. Post some images of your boards and the data label on your LCD panel. Post those with your question. Here is the guide for that Adding images to an existing question It will let us see what you see.

Tech repaired Samsung Smart TV this week for powering off issue. Regarding the shadow on the top 1/4 of the screen, he agreed with the source of the problem being the Xfinity HD box. This because the shadow does NOT appear when streaming (e.g. Netflix; Amazon, etc.) OR a DVD from the Blu-ray. He suggested requesting a new box. (But I won't since I"m ditching Xfinity and going to YouTube TV)

I had a problem with a single, slim, and kind of blurred looking darker line 1/4 to 1/3 of the way down my screen. I would describe it looking almost like the screen had an indentation or fold more than anything else since the picture underneath seemed fine.

In TV Technician terms we call it a vertical foldover. There is a probable failure in one or more components(maybe capacitors, transistors or ic maybe) in the vertical section of the board. Problem is where to find which section of the board it is located, unlike, before different sections of the TV has separate boards but not now.

SOLVED (for me). I had this problem all of a sudden and i realized it had to do with my TV's display of my home phone's Caller ID. To remove the banding, i simply called my home phone number to reactive the gradient and it went away! Yay.

here's the deal...my Cox Contour TV displays a caller ID whenever I receive a call to my home phone number. When this happens the top edge of the screen darkens into a blueish gradient. After the call is answered or ignored the caller ID and gradient (should) automatically go away. At some point i noticed a call come in and I ignored the call, but the gradient did not go away. At first i didn't realize to consider this, I was trying to find some setting somewhere. Then i remembered seeing that Call ID notification and thought it must have just stuck in the mode.

Literally just had the same issue with my Samsung HD Smart TV. Upon reading this thread I restarted my Xfinity box and sure enough, problem solved. Ironically this issue began about an hour ago when my remote control locked up (green light on cable box wouldn't go out) which further supports it likely being an Xfinity related problem.

I had a 2 year old smart TV with the faster chip by Samsung. Same issue. Tried everything including swapping out the cable box, chasing my modem, changing all of the cable connections and it was still there. So, I bought a new 75" for one room, moved the other large screen to our family room and gave the faulty TV to my son who lives in his own apartment. He connected it to his cable box and guess what....no grey line! I don't think the issue is with the receiver. It is most likely the cable feed into the TV or some kind of radio interference. Try changing the HDMI and coax cables first. Power off your modem, TV and cable box. Change the cables and power everything back on. If that doesn't work, give the TV away. Good luck.