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Algernon Alcala

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Aug 2, 2024, 9:33:49 AM8/2/24

to emkinbica

The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.

If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.

You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.

I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.

While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.

I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?

how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?

In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I am receiving the same error code from Netflix as well: Error code M7037-1101. All other sites work correctly except Netflix (including Youtube for me). But on my Fios home network, I cannot connect through the new STB option, computer or phone. However, Netflix works perfect when I turn the WiFi option off and stream through my LTE connection. It appears Fios has blocked or throttled Netflix.

Thanks for your suggestions. I have been working with Verizon tech support in the past a couple of days to solve this problem. They have done what can be done including reboot ont, router, etc., and even sent me a new gateway router.

I am having the same issue. Tried everything with no resolve. The interesting thing is that I can watch YouTube and Netflix via my computers but not through smart TV or mobile devices connected to wifi.

Thanks guys. I'm at a loss. Any attempts to connect to Netflix through any device on my network appears like it is blocked, behind a proxy. The Set Top Box shows the red Netflix on black screen and the loading symbol just spins. The laptops and phone pull only text, no images or graphics appear. If I turn WiFi off on my phone and use the LTE, Netflix instantly pulls in all of the info and graphics and works normally. All other sites I have tested seem to work completely fine. I have rebooted the ONT, router, devices, etc as mentioned to no avail. Any thoughts to be able to even explain this to a Verizon support person?

Having the same issue here in pittsburgh. Youtube works occasionally from my macbook, not at all on phone/ipad. No netflix at all. Pulls up fine when not on my home wifi. If verizon doesnt acknowledge this or find a fix I'm switching ISPs. This is ridiculous.

Agreed, it has been very hard. I do have a help ticket into Verizon which they are looking into this issue. I have sent them our tracert results and they do believe it is a bigger problem. They looked at it today but have said they will have something in 48 hours.

I experienced the same issue (with similar traceroute results) around the same time, also in Pittsburgh, PA. I believe it was resolved around the same time as well. The issue has resurfaced for me, as of this evening. I contacted both Netflix and FiOS when I first experienced the issue. I followed all recommended troubleshooting steps, but nothing helped. Both services blamed the other party. The issue resolved itself (earlier this month) with no action or changes on my end. I'm prepared to switch ISPs at this point.

I have the same issue in pittsburgh. The problem went away last week, then came back yesterday. Fios assures me they are not blocking, and claims the problem is on netflix's side. I find this dubious.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices.

From MSFT's side, I think it's more about adding value to their already excellent Xbox Live Gold service, and if they attract more customers to subscribe to Gold because of the features they're adding, great.

On the other hand, I've been a cord cutter for years. Why pay for a ton of content I don't care about when I can get most of the content I want for free? The rest of the content I want can either be watched via my quite cheap streaming-only Netflix account or by purchasing DVDs.

This Verizon FiOS deal doesn't do much for me. It's much the same as the Hulu deal with MSFT where you can only access the Hulu content on XBL Gold if you subscribe to Hulu Plus (which I have no reason or desire to do). Because the cable companies refuse to change, they're becoming irrelevant.

Yeah, well, it might not do a lot of that. I picked up an xbox at a garage sale with the intention of using it solely for streaming netflix. I didn't know that you had to subscribe to MS's service to be able to do that. It angered me, as Netflix doesn't (or shouldn't) actually use the xbox live service, doesn't add any value to the netflix service, almost doubles the cost of the service, and I'd get to give yet more money to Microsoft in exchange for exactly nothing.

The xbox went to the goodwill, and I've warned a few other people who were thinking of doing the same thing to avoid using the xbox for it. If Microsoft was a little less greedy, they may have actually sold me some games and made some money from me, instead of leaving a bad taste in my mouth.

I think you vastly underestimate how much you'd pay on an a la carte basis for the niche channels you list. AMC Networks has operating expenses of about $750 million. They obviously get revenue from ad sales, but the bulk of their revenue comes from cable operators. If instead of receiving payments from the 96 million US households that get AMC programming, they had to be paid by the households that actually want AMC programming (their highest-rated program, The Walking Dead, drew 6.6 million viewers Sunday night), the costs would be very high.

Cable providers just don't git it. All there off brand channels are only financially successful because of bundling channels. If you AMC's viewership is 96 Million, just think how few other really off brand cable channels reach.

I cut the cord about 2-3 years ago. Subscribed to NetFlix. Haven't looked back, doubt I will. Wake me up with HBO and Showtime(the only two cable offerings I really miss) are available w/o a monthly subscription to the crap that currently goes with them, and I'm in.

Would like to make a post about xbox .During the summer I paid for internet for the house so my boys had a gold membership that stopped in august .I find out today that my credit card has been charged the last 2 months for live which we do not use nor new we had .I run my laptop off my phone .If you think you have to have live I would wipe out your credit card info from your unit as I was told by Microsoft ANYONE can get into it and you to will be paying someone's funtime .Microsoft being the greedy people they are would of course not refund my money .

I'm a bit confused by the article. I think the author is ranting a little too much against cable companies and just not appreciating what is happening here. Picture this: Your house doesn't have every single room wired with a coaxial cable. You don't want to spend a ton of money wiring your house. You've got a room you would like your kids to watch Nick, Nick Jr, or Cartoon Network but this room has no coaxial. Now here's where it gets interesting. Your Xbox 360 is streaming live TV through the Internet. This isn't pre-recorded data files sitting on a Netflix or Hulu server. This is LIVE TV being streamed straight to your Xbox 360 through Wfi. In other words, this is (as far as I know) the first time you've been able to watch cable TV wirelessly. Sure there's the added expense of Xbox Live Gold but you can get those cards cheap if you look for discounts/sales AND you're not renting a cable box for $5-$10 a month.