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Candi Ruman
As a member, you are automatically charged once a month on the date you signed up. Your Netflix subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.
Click on the date of the charge you wish to view. The link will open a printable invoice page for that specific charge. If you prefer to print all the charges within the last year, you can print the Billing Details page.
If you recently signed up for Netflix, or you're a member who changed your payment method or retried a declined payment, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges but may affect your available balance until your bank releases the funds in a few days.
If the authorization request consumed the available balance on your account, then we will be unable to process the Netflix charge. If this happens, you will need to add funds to your account or use a different payment method.
Account Information - account owner information you have provided to Netflix, such as email and phone number (available under Membership & Billing or Security), as well as plan selection information (available under Plan Details or Membership).
Behavioral Advertising - if you subscribe to an ad-supported plan, your indicated preferences with respect to whether you would like ads selected based on behavioral advertising information (available by profile under Privacy and data settings, except for Kids profiles, for which we do not engage in behavioral advertising).
Payment and Billing Information - payment details you have provided to Netflix and information about the charges we have made or attempted to make to your payment method for your subscription (available under Membership & Billing or Membership).
Content Interaction History - a history of your Viewing activity and information regarding your interactions with content titles on Netflix, such as movies and TV shows you have rated (available by profile under Viewing activity).
All profile users, except for those with the Netflix Kids experience, can access and edit parental controls and permissions for individual profiles. Your account password is required to edit Viewing restrictions or to add, change, or remove a Profile Lock.
You can add a different email address to any secondary Adult profile to receive personalized recommendations and other communications from Netflix. Email addresses associated with secondary profiles can't be used to sign in to your Netflix account.
To add or change the email associated with a secondary profile:
I'm asking is because I recently acquired a slightly used Roku TV that had 1 previous owner. This owner neglected to sign out reset his TV to factory settings before giving it to me, so the TV is still tied to his Roku account. It would be nice to have the option to use this Roku Account that I created today to have the option to rent some non-free movies on the Roku Channel using my payment details. Any help more experienced Roku users could provide would be much appreciated!
In retrospect I probably should have asked my brother to help me do a factory reset while he was hooking it up and before I downloaded and signed in to my various streaming channels, but I was so excited to try it being a first time Smart TV User that it slipped my mind. Sometimes I can be such an Airhead! LOL! Any help that more experienced Roku Smart TV Users could Provide would be much Appreciated!
You can change the email address on your Roku account at That updates the account itself. The email address shown on your Roku device should update the next time it communicates with the Roku servers.
If you want to change the user account on a Roku device, you have to do a factory reset and configure it with the new account. All your existing installed channels will be removed and whatever channels attached to the new account will be installed. You will have to add any personal login credentials again for channels that require a login, such as Netflix.
Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.
I called VM Support and they didn;t appear to understand my issue and stated "your registration will be fixed within 5 days". Don;t know how that'll work as VM has no idea what my Netflix account info is.
I've signed out of my Netflix account (everywhere) and reset my password so i'm happy that what's showing on the Netflix channel and App is not my account (it hasn't been hi-jacked). I would though like to view Netflix on my VM box so need the other account to be gone...
Click OK on your 360 remote on the screen that you just posted. On the next screen use the navigation buttons to move all the way across to the left. It opens another side panel. Don't worry about not being able to understand the language/symbols on this screen or the following ones.
I recently changed TV and lost the Paramount+ App (from the TV Apps) and found the App on the VM Box. I then saw the Netflix App and thought, well why not use it, especially as the basic access is free.
Think i have a Tivo Box, the settings above aren;t visible to me. I can select "Home > Settings" but there's nothing obvious to me to find Netflix (I've been thru most of the menu options within Settings).
If I'm understanding you right, you're unable to use Netflix due to issues with the payment method on file. Also, Netflix support is telling you that your subscription is through iTunes. I'm happy to help you sort this out.
If you have a current subscription to Netflix that is being billed through Apple you should see that subscription using the steps here: View, change, or cancel your subscriptions. If you don't see a subscription there you may have already canceled it previously. Since Netflix is a monthly subscription you would have been charged as such until the subscription was canceled. Have you checked your recent bank statements for subscription charges from Apple?
The specific credit card information you use with your Apple ID account to pay for subscriptions would not appear when viewing your account information through Netflix. If the subscription is billed through Apple, all payment information would be be handled through Apple. If you need further help with this, I recommend reaching out to Apple Support next: Contact Apple for support and services.
@Jenny349 My initial reaction was to "just say no." However, I then realized that Netflix memberships are geographically based. So a US membership won't be workable on servers in another country, or the content will be limited. I have friends in other countries that use a VPN so that they can access the US based content on both Amazon and Netflix.
I would not give out your personal password, but if many of your guests are from other countries far away, it may be worth it to purchase a separate guest membership for your property. On the scale of things, it's a small price to pay for happy/happier guests.
@Jenny349 Perhaps they tried and ran into the issues I mentioned. I think you can log in but you get a message that your content is limited. Something like that. I experienced that the last time I traveled outside the U.S., but it's been a while so I don't remember the exact message.
That's a good question, but when I look at the billing info when logged into my account, I can't see anywhere where sensitive info is displayed, only the email address that I am signed up with (password is hidden). Perhaps that's enough for someone who knows what they are doing to scam you, but it seems Netflix already has in place security measures.
I would be more worried about guests using services where there are additional fees, e.g. Amazon Prime or Apple TV+, where there is both included content and paid for content. Guests could run up quite the bill if they had access to your personal account. Even if you set up separate accounts for guests, I imagine they could still do this, unless there is a way to restrict that?
@Jenny349
The TV in the guest apartment is set up so they only need to click on Netflix app in the menu. I just have one account but two devices can use it at the same time. They don't enter a password its already entered. The option is "John" me and "Airbnb Guest" and in insructions I ask they click on the the Guest one, so they don't populate my selections with the kind of shows they like to watch. One guest with a kid just checked out and so now I see a bunch of cartoon shows which means mom clicked on my channel, but not a big deal. They don't have any passwords and can access streaming cable and NF just by clicking on the app option. You don't need a separate account for them at least here in the US. I have have had one guest sign into their account so need to check each time to make sure guest didn't sign out of my account and into theirs.