I am sorry for the problem. An alternate way to connect would be after power is applied, look for a WiFi name that is the same as your device name on the back, starting with PEP.
The password for that WiFi is PrivateEyePi.
Once connected open a browser and enter
http://192.168.4.1/, and that should bring up the control panel.
If that does not work, please contact sales @
jemrf.com.
Glenn