There are just two ways to damage the ISL94203. The most common is remove the 10pin cell monitoring cable while the PV or Load is connected to SBMS40
The other less common but it happened is to touch the XT1+ to battery+ (XT1+ is one of the temperature sense wire and some people connected a CAT5 cable and the wire from XT1+ touched usually the external shunt that is connected to battery+ and since this XT1+ is connected directly to ISL94203 pin and only capable of 1.8V the ISL94203 will get damaged).
No other way to damage the ISL94203. So you you are sure you did not do any of this two things mentioned above it may be best to double check your connections and try to connect again. Make sure the USB cable is not connected at all.
So just connect the Batt+ to Battery+ and then insert the 10pin connector that is correctly connected to your battery.
It will not be great to send it to me an nothing to be wrong with the SBMS40.