The MB56 has the same capacity as two of the classic cells so no issue for SBMS0 to keep the pack in balance. My battery is made with groups of two 280Ah cells in parallel so the same as having MB56 cells.
The overall charge is likely not 32%. A photo of the discharge pack will be useful.
No cell should ever be able to get down to 2.4V if the SBMS is installed correctly. Likely you have one or more loads that is not controlled by the SBMS120 else no cell will ever get below 2.8V as at 2.8V SBMS will turn off all loads (if installed correctly so it can do that).