As far as I can see the external potentiometer is not included with a new MeanWell so if you got one it was an option that was added at your request or maybe someone that originally ordered that and canceled the order.
It is not important if you have or not that option as you just set the potentiometer to max value so that power supply outputs 28V. So having the potentiometer is not a problem.
So you can not leave the MeanWell set at the default 100A and connect it to PV1 or PV2 as that will damage the SBMS120
Reducing voltage is just not a reliable way to reduce current.
I will try to explain using the earlier example.
Assuming your battery internal resistance + the resistance of the cables you connected between the MeanWell and the battery is 10 mOhm = 0.01Ohm
a) If battery voltage is 26.5V and you set the MeanWell voltage at 26.5V or less the charge current will be zero.
b) If battery voltage is 26.5V and you set the MeanWell voltage to 27V then charge current will be 27V - 26.5V = 0.5V and 0.5V / 0.01 Ohm = 50A
c) If battery voltage is 26.5V and you set the MeanWell voltage to 28V then charge current could be 28V - 26.5V = 1.5V and 1.5V / 0.01Ohm = 150A but because of the current limiting it will be at 100A in reality.
d) If battery voltage is 26V and you set the MeanWell voltage to 27V (same as case b) then charge current will be 27V - 26V = 1V and 1V / 0.01 Ohm = 100A
So because battery voltage changes and resistance is basically constant no matter what voltahe you set at the MeanWell you will still get the max 100A sometimes.
You did not need remote ON/OFF control if you connected the MeanWell to PV1 or PV2 input. But if you have remote ON/OFF setup you can connect the output of the meanwell directly to battery and then there are no problems as long as your battery can handle 100A (meaning your battery is in good enough condition with low enough internal resistance to handle 100A).
So all that broke on your MeanWell was the potentiometer ? Is that because you used it everiday to set some current limit based on battery voltage or do you live in a corrosive environment and the potentiometer corroded.
If you decide to connect the MeanWell directly to battery and have the SBMS120 EXT IO4 set as type 1 remote ON/OFF the MeanWell then you do not even need the potentiometer. Even with a defective or removed potentiometer it will still work.
If the repairer has experience with this he can likely set for you a lower current limit using the internal potentiometer. Hope you will not be charged to much for a defective potentiometer that you did not even needed.