I have something similar happen a number of times before after disconnecting and reconnecting the 12 pin ribbon cable.
In my case however, all the cell voltages read low. They read about 600MV low ( around 2.24v when in fact they were 3.1v when read with a meter.)
Unplugging and reconnecting the 12pin ribbon cable seems clear the fault. This has happened several times.
If there is a known wring or other fault issue that causes this, I would love to know. I have admittedly extended the sense wires to 9 feet with a breakout board using 20 awg wire.
Marinepower