NEED: Director, Production Support Operations at Palo Alto, CA (FULL TIME)

[Aakash (510-870-2259)]

 Hi,

My name is Aakash.I am urgently seeking Director, Production Support Operations with my direct client at Palo Alto, CA. I have included the job details below and wondering if there would be an interest in this opportunity from your end.

Job Title : Director, Production Support Operations
Job Location : Palo Alto, CA
Position Type : Full Time

Job Description :

Responsibilities:
 

• Ensure and report all SLAs and KPIs are monitored and achieved.
• Provide hands on triaging and escalation of issues to third level support
• Provide incident management escalation and communication for all high severity incidents
• Oversee security architecture, processes and documentation to adhere to the highest industry standards including HIPAA
• Drive response, triage of production issues. Communicate effectively with development teams, business partners, and IT partners to prioritize and affect mitigation, resolution and root- cause analysis
• Create processes and procedures to ensure well-defined problem resolution steps are followed.
• Implement and adhere to change management processes.
• Support data security/privacy audits and certifications for HIPAA, IRS, SAS-70, etc.
• Build cross functional relationships to ensure effective communications across IT and engineering functions.
• Manage Operational documentation and knowledge base to streamline incident resolution
• Build and maintain relationship with internal and external teams that own systems/applications that website integrates
• Responsible for customer facing system monitoring and support our capacity tracking/planning functions.
• Deployment, management, monitoring, trouble-shooting and upgrades associated with all software and hardware systems.
• Meet our performance, security, availability and other service level agreements to all of our partners and customers.
• Work closely with engineering, product management and customer support teams.
• Manage a small but effective team of people whose responsibilities will include the design of our deployment architecture, release processes and change processes.  Your team will have on-shore and off-shore components.

Required experience (must-haves):

• 5+ years experience in running a mission-critical (24x7), high-volume ecommerce site is required.
• Strong leadership skills and an ability to build a team culture that prizes reliability, accountability and efficiency.
• Ability to make key decisions which will affect application availability and performance.
• Proven experience and a strong ability to debate various operational options -- our team would value a thinker and leader more than a manager.
• Strong automation expertise in Linux / Unix environments is highly desired.
• 5+ years experience managing a technical team
• 5+ years experience in network security and IT management
• Experience with Java application servers
• Experience with SQL
• BS degree or equivalent experience required

 Pluses:

• Experience is setting up a production ecommerce site
• Experience with call center/telephony systems (partcilarly Cisco)
• Shell script development experience is a plus
• Red Hat Linux & Weblogic experience

 If you are interested please provide us the updated resume along with the following information:

Visa Status:
Current Location:
Availability to interview (Both Phone and In Person):
Availability to start:

Phone:

Regards,

Aakash
Central Business Solutions, Inc
37600 Central Court
Suite 214
Newark, CA 94560
Phone: (510)870-2259
Fax: (510)740-3677
Email: aak...@cbsinfosys.com
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