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One Photomatix Pro license entitles you to install and register Photomatix Pro on other computers you use. The same applies to Photomatix Essentials, the HDR Batch plugin for Lightroom, Photomatix for Linux, and the Tone Mapping Plugin for Photoshop.
However, your Photomatix license is limited to one user. You will need to buy an additional license if you wish to install and register the software for another user (unless the other user is your spouse or close family member, as we make an exception in such cases).
In the case of Photomatix Pro, Photomatix Essentials, the HDR Batch plugin for Lightroom and the Tone Mapping plugin for Photoshop, your license also entitles you to install and register the software on both Windows and Mac computers. If you bought a license for Photomatix Pro for Windows, for instance, you may install the Windows and Mac versions of Photomatix Pro, and register both with the same license key. See the FAQ on cross-platform licensing for more details on this.
If you are on Windows, you can of course install and register any of the two editions (32-bit and 64-bit) on your other computer, regardless of whether you installed the 32-bit or 64-bit edition on the first computer. A license is valid for any edition (32- or 64-bit) and platform version (Windows or Mac) of the software.
If you purchased the license via the HDRsoft.com website, you can use the license key resending form to have your license key automatically resent to you. Alternatively, you can contact the Photomatix Support Team.
Your computer doesn't need to be online to install Photomatix, as long as you have another computer with an Internet connection where you can download the software. You would then copy the downloaded file on a flash drive, USB key or other type of removable drive and transfer it to the computer without Internet access.
Yes. In fact, you do not need to switch your license, as one Photomatix Pro or Photomatix Essentials license allows you to install the software on another computer, regardless of its platform as explained above.
The license key you received after purchase registers both the Windows and Mac versions of the software, except in two cases: If you purchased a Photomatix Pro license before April 2007, or a license of the Tone Mapping Plugin (sold separately, i.e outside the Photomatix bundle) before October 2019. In these two cases, you will need to contact us to request the license key for the other platform.
When ordering online, you will see two separate purchase buttons depending on whether the license is for the Windows or Mac version of the software, even though the license is valid for both. Knowing which platform you intend to use the software on helps us better support you, but doesn't restrict your rights to register Photomatix on both Windows and Mac computers.
However, we are making an exception in two cases. If you purchase a Photomatix Pro license and wish to use Photomatix on both a Windows/Mac and Linux OS, you are eligible for a free Photomatix for Linux license. The same applies if you purchased a Photomatix Pro license before Photomatix for Linux was released (10 July 2016). Please contact our support if you are in one of these two cases.
You can upgrade to the latest version by downloading it from the download page and installing it on your computer. If you are on Windows, it is better to uninstall your current version of Photomatix before installing the new one.
The upgrade to Photomatix Pro version 7 is free of charge for customers who purchased a license of Photomatix Pro version 6.0 or higher. If you need a new license key, please see the upgrade information page.
It means that a Photomatix for Linux license purchased today will allow you to upgrade to version 2 of the program, when version 2 is released, and the upgrade to the Tone Mapping Plugin version 3 is free of charge for licensed users of version 2
If you purchase a Photomatix Pro license from the HDRsoft.com website or legitimate resellers, you are guaranteed at least two years of free upgrades. In reality, you are likely to get free upgrades for more than two years.
The upgrade to Photomatix Pro version 5 is free of charge for customers who purchased a license of Photomatix Pro when it was at version 4.0 or higher through the HDRsoft.com website or legitimate resellers (Photomatix Pro 4.0 was released on October 2010).
If you purchase a license of the Photomatix Plug-In for Aperture or Tone Mapping Plug-In for Photoshop, you are guaranteed at least two years of free upgrades, but it is possible you will get all upgrades for free. We haven't charged for upgrades to new versions of these plugins yet, and don't have plans to at the moment.
If you need to download older versions, you will find these listed at bottom of the download page of the product you wish to download. If your reason for downloading the older version is because you cannot find a feature anymore, please contact the Photomatix Support Team for help with finding the feature in the new version.
If you have a license for Photomatix Pro, it is possible to remove the 'Photomatix' watermark from photographs processed when the software was still in trial mode, but only if the resulting image was saved uncropped at full resolution, and was neither post-processed nor double HDR rendered.
If you have a license of the Merge to 32-bit HDR plugin, it is not possible to remove the watermark. So, you will have to merge the photos again with a different name for the merged file, and then copy the settings from the version with the watermark to the version without it.
Important note: The removal of the watermark requires that the image was not retouched after the watermark was added to it. If you altered the image - by changing the brightness or contrast, cropping, resizing, etc. - then Photomatix will not be able to remove the watermark anymore.
Yes. Uninstalling Photomatix Pro and Essentials only remove the components of the software, not your licensing information. The Windows version stores this information in your registry (HKEY_CURRENT_USER) and the Mac version in your preferences (com.hdrsoft.photomatixpro.plist for Photomatix Pro and com.hdrsoft.PhotomatixEssentials.plist for Photomatix Essentials).
If you want to know where to find your current license information, open the 'Registration' folder and look at the data value for 'Key and, if applicable, 'User ID'. Note that for Photomatix Pro version 3 and earlier, you need to locate the following directory instead:
Photomatix Pro is priced in US dollars. When you order a license from Canada, our reseller BlueSnap displays by default the price in Canadian dollars, using the exchange rate their bank charges to buy Canadian dollars on that day. And as you probably know, banks charge more than the official exchange rate, as they make money from currency conversion.
However, you can avoid having to use the exchange rate of our reseller. To do this, click on the 'Currency' pop-up menu on the top right of the order form, and change it to 'United States Dollars'. Note, though, that the conversion from US to Canadian dollars would then be done by your bank, and that the exchange rate of your bank might be less favorable.
Photomatix Pro offers more options for adjusting HDR Photos and includes advanced features such as batch processing and selective deghosting. It also offers presets intended for real-estate photography, as well as a Lightroom Plugin to export photos to Photomatix Pro.
Photomatix Essentials and Pro share the same internal HDR processing engines, but their interfaces differ. Photomatix Essentials focuses on simplicity, providing an easy-to-use introduction to HDR, while Photomatix Pro offers more options and features.
We were offering Photomatix Essentials on the Mac App Store under a Developer account with a different company address. After several discussions with Apple, it turned out that we had to open a new Developer account to get the address changed, which has the big disadvantage that we cannot use the same app ID to offer Photomatix Essentials on the Mac App Store under the new account.
Not using the same app ID means that Photomatix Essentials would appear as a new app on the Mac App Store, and customers who had bought it with the old ID would have needed to buy it again in order to get the latest version. As it has never been our intention to charge for upgrades of Photomatix Essentials, we decided that we would not offer it under the new account, which is why Photomatix Essentials is not available on the Mac App Store anymore.
In order to update your copy of Photomatix Essentials, you will therefore have to download the latest version and request a license key by taking a screenshot (Command+Shift+3) of your iTunes history showing Photomatix Essentials. Then email the screenshot to the Photomatix Support Team.
You will almost certainly get a stolen license key if you purchase Photomatix on eBay. You will for sure get a stolen license key if you purchase a so-called "Open Box" of Photomatix Pro on Amazon when it is delivered without a box. You will also receive a stolen license key if you purchase on Craigslist or websites selling cheap software.
Regarding eBay, we reported fraudulent listings of our software to them, but while it seemed that they considered our request seriously, it turned out they did not really want to help, requesting from us things we cannot do. eBay is profiting from transactions but they do not receive any money from us, so it is clearly not in their interest to help us. However, they are likely to listen to complaints from their buyers. So, in case you bought Photomatix on eBay without knowing it was illegal, and succeed in having eBay turn against the fraudulent seller or remove listing of other sellers of Photomatix, then we would give you a genuine license of Photomatix Pro in exchange for your help.
If you have purchased a license for our software, then the registrationkey emailed automatically to you must work. Please try not to type the registration information but insteadcopy and paste the License Key (and the User ID if applicable) from the email.This way you will avoid any typing error. Also, please note that the registration information is case sensitive.
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