Roger Edge 1 Manual

[Patrice Mieczkowski]

Weappreciate you posting about your Upfront Edge experience in the Community. I'm disappointed to hear that you had a less than pleasant experience with trying to return your device to us. What should have been a simple process, seems to have turned into a bit of a mess.

Generally, when customers' complete their hardware upgrade online or over the phone with an agent, a Return Kit would be issued to them which, upon receipt, they would use to return their Upfront Edge device safely and securely. Please note, when completing an upgrade online via self-serve, you would have needed to select the option to 'Return your Upfront Edge device' during the upgrade process in order for the Return Kit to be sent to you. Do you recall making this selection?

Also, returns must be done either within the final month of your agreement, OR as part of a hardware upgrade within 60 days (grace period) of your agreement ending. Was the hardware upgrade and return processed during the eligible time-frame?

You mentioned that you returned your device via Canada Post so I'm guessing that you have a tracking number--what is the current status of your return? If you are concerned about being automatically billed for the Upfront Edge amount, you may want to consider changing your payment option and completing a manual payment until the return has been processed in our database. You can always move back to automatic payments later via our self-serve options online.

Going through this as we speak. Returned the old phone after upgrading my niece's phone, it took weeks to get the return package (after Purolator couldn't deliver the first return pkg because Rogers used an incomplete address). Took a while to connect with someone via private message here (never was able to settle it on the phone - automated telephone h e double hockey sticks, wrong dept transfers, etc.) who advised that a second return pkg would be sent, which it was. Shipped phone back via Purolator on Jan 31 (took a copy of the courier label and tracked the phone). It was received Feb 13th and I have a copy of the tracking report with signature of the receiver.

Today, I received an email from Rogers stating that because I hadn't returned the phone, I would be charged the upfront edge amount ($520). Dreading having to try and navigate through this via phone or online chat since it was such a nightmare just to get a return package. Plus I'd rather do it online vs phone to have a "paper trail".

Just curious, has anyone been successful in Rogers waiving the charge after being told to pay? Will have to reconsider a new carrier once my contracts run out (unfortunately, I just recently renewed). Rogers definitely doesn't deserve anymore of my money than I've already given them over the 20+ years I've been with them given the service or lack thereof.

Thanks for joining us here in the Community and for sharing your recent experience with the Upfront Edge return process. We are very grateful for your business and appreciate the 20+ years of loyalty--it means a lot! I'm really disappointed to hear that this latest experience has been such a bumpy ride.

Rogers representatives are misrepresenting. I had an.email from rogers stating that I have a grace period of 60 days after the due time to return the device and upgrade it to a new one. They added the bill of the phones from the first day and.in order to return the device and upgrade, I shall pay the billing amount of these phones. Total misleading and misrepresentation...

If you are doing an upgrade then there should be a grace period of 60 days so it is strange that you are not being given this option. Please send a private message to @CommunityHelps so we can gather your info and take a closer look at this for you.

Yeah they charged me for the upfront edge amount of 499. they forgot to send my return kit so i went inperson to do it and they said once it hits the warehouse itll be taken off my invoice but its been over 2 weeks and nothing has changed and ive been talking to agents and they are no help and im getting sick of rogers. worst company ever

I made the mistake of using Upfront Edge. My contract ended on 10 Aug 23, I returned the phone as required and immediately got billed for the outstanding amount. I talked with customer service, gave them the number on my receipt, it didn't matter. I ended up paying the balance, with the assurance I would get the money back.

Yikes! This is very disheartening to hear. I'm planning to return my Upfront Edge phone and I need to get a Return Kit. Who did you contact to get the Return Kit? Was it online, on the phone or did you go into a Rogers Store? How long did you have to wait? I'm hearing different experiences. I have about 3 months to get this done as I don't want to have to pay the Upfront Edge amount.

Zuzana holds a Doctor of Science degree with a specialization in injury prevention in adolescent athletes, a testament to her commitment to keeping young athletes safe and active. She is also Board Certified in Sports Physical Therapy, a recognition of her exceptional knowledge and expertise in sports-related injuries and treatments.

Furthermore, Zuzana has honed her skills through various educational endeavors, including an advanced Diploma in Sports Physical Therapy from the prestigious International Olympic Committee (IOC) and manual therapy certification from International Academy of Orthopedic Manual Therapy (IAOM-US). This training has allowed her to contribute as a master clinician in orthopedic manual therapy and sports, elevating her ability to provide effective treatments.

Apart from her professional achievements, Zuzana has an impressive sporting background, having competed in Alpine skiing at the highest level for 15 years, including 5 years with the Czechoslovakian and Slovakian National Teams. Her multiple Czechoslovakian and Slovakian Championship titles in Alpine skiing, along with her collection of World Cup points, speak volumes about her dedication and skill in the sport.

In conclusion, Zuzana is undeniably an expert in sports physical therapy, and her numerous achievements, qualifications, and passion for helping athletes make her a respected and trusted figure in her field. Her expertise in treating running and ski-related injuries, combined with her exceptional sporting background, positions her as a sought-after professional in the sports community.

I enjoy working with each patient on developing the most effective rehabilitation program, placing a strong emphasis on listening to your limitations and goals, your response to care thus far, and tailoring recommendations, exercises, and manual therapy to fit your needs best. I place great value on educating patients regarding diagnosis, symptom management and appropriate activity modification and progression.

Through my years as a Physical Therapist Assistant, I have learned that no injury can be treated in isolation of the rest of the body and that healing is a multi-factorial process (stress, sleep, nutrition, etc.). This multifaceted approach is central to the way I deliver care.

Outside of work, I enjoy spending as much time as possible outdoors. In addition to cross-country skiing and trail running, I love going on canoeing, skiing and backpacking trips with my husband, daughter and dog.

After completing my undergraduate degree in Exercise and Movement Science, my focus shifted from skiing to mountain running. During this time, competing in the Alaska Mountain Running series became a staple part of my summer schedule and led to a new interest in becoming a better endurance athlete.

I also knew from an early start that I was drawn to the Physical Therapy profession. I found its applicability to athletic performance, as well as the importance of helping others quickly recover or prevent an injury very rewarding. After volunteering and shadowing in a variety of clinical settings, I then decided to attend Physical Therapy school in the Northeast, focusing mainly on the intent of specializing in manual therapy and orthopedics.

Roger O'Toole graduated from Physiotherapy with first class honours in 2002, and soon thereafter developed an interest in chronic conditions, completing post graduate training in advanced physiology and chronic pain management. Since 2004, Roger has focused his interest in chronic conditions into headache and migraine treatment and management. This interest has involved taking on further study including completion of the level I foundation seminar and level II advanced seminar presented by the Watson Headache Institute. In 2013 Roger was among the first group of therapists to be a Watson Headache Certified Practitioner (Level 3), and in 2022 Roger became a Watson Headache Clinical Facilitator (Level 4).

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