Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract
and retain talented, creative and innovative team players who are
excited by the opportunity of pushing the frontiers of this evolving
technology, growing our services, exciting our customers and
contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Customer Systems Analyst
Ref: TECHOLOGY – CSA -JUN 2013
We are pleased to announce the following vacancy in the IS
OPERATIONS Departments within the Technology Division. In keeping with
our current business needs, we are looking for a person who meets the
criteria indicated below:
Reporting to the Senior Manager, Customer Systems Support the role
holder will offer leading expert solutions and technical advice in
administration, service provision and availability of all the Safaricom
customer facing applications.
This position will involve liaising with other Information
technology teams and vendors to offer quality IT services to the
business.
Key Responsibilities:
- Define and monitor data and application availability for all customer systems and applications and reports;
- Offer advanced administration of customer systems and applications;
- Document and update processes and procedures in use for customer systems and applications;
- Provide expert management of IT application incidents, root cause analysis, management of problems as per ITIL standard;
- Create system requirements for support, and Testing of new products and systems functionality;
- Create high quality support and maintenance requirements;
- Test the attainment of requirements, once new systems functionalities are delivered;
- Participate in renowned research forums, and initiate ideas that improve system availability, and performance.
Role requirements;
- University Degree in Computer Science or related technical field;
- UNIX/LINUX/Windows certification;
- Oracle Siebel Certification will be an added advantage;
- Tibco Certification will be an added advantage;
- Microsoft certification: MCSD/ MCDBA;
- Oracle certification in database administration or application development;
- 3 years of experience in a networked and dynamic IT environment;
Siebel CRM and TIBCO systems experience, will be an added advantage
- 1 year Software development, Database administration and or advanced Support Experience;
- UNIX scripting Skills , PL-SQL and MSSQL;
-
Highly developed analytical skills;
- Ability to be a role-model and lead customers and fellow team members.
If you feel that you are up to the challenge and possess the
necessary qualification and experience, please send your resume with
your cell phone contact indicating your experience and why you are the
most suitable candidate for the role clearly quoting the job title and
job reference to the address below by Tuesday 11th June 2013.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi