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Dallas Themshirts

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Aug 2, 2024, 10:34:32 AM8/2/24

to egdegarlo

can someone tell me how to do a hard reset on my roku? i have an old one for an old tv and all of a sudden netdlix is saying "too many people on my account"- but i am the only one! netflex said to call roku and ask for a hard reset but of course there is no one to call.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing? Please keep us posted what you find out.

How many channels do you have on your Roku device? We would recommend removing unused channels from your Roku device, then restarting your Roku device. Once your device has restarted, try adding the Netflix channel again.

Can you please provide more specific information about the issue you are experiencing? What Roku model device are you having this issue with? Have you removed unused channels on your Roku device? After removing those channels, have you tried restarting the Roku device before trying to add the Netflix channel? If you are still seeing the issue persist, are you seeing an error message on screen?

We just got a new TCL Roku TV (50S535) and had this same problem with Netflix not installing saying there wasn't enough memory. I ended up doing a factory reset of the TV via the advance settings menu option, and then during the new subsequent initial setup I selected the streaming services we subscribe to (YouTubeTV, HBO Max, Netflix, and Amazon Prime), but I opted not to select any preferred content types so it wouldn't try to pre-install any of those related channels. After the setup process finished the Netflix app was on the home screen and it works just fine now. Hopefully this will work for others here having this same problem.