Setup.exe Not Found

[Jacinda Saleeby]

HelloI'm trying to upgrade to Creo 10. I received my license text files through email. I went to the software download page and got the latest version of Creo 10 (Version: 10-0-4-0) and downloaded the .zip file.

The problem I'm having is that the setup.exe file does not seem to work. When I double click or right click>run as administrator nothing ever happens and no installation window ever opens. However, when I go into Windows Task Manager I see a process called "PTC Installation Assistant" which is running. If I don't end that process I get an error when trying to re-run the setup.exe file which states "Please exit the already running installer or uninstaller first."

I was able to successfully run the "install_license_server.exe" and it recognized the license lm___.txt file and installed the license server successfully. That does not seem to help getting the setup.exe file to work. I'm running Windows 10 Enterprise.

2. I moved the install folder to my root directory on C:\ and tried running setup.exe from there without any luck either (apparently the pathway to the setup.exe file can cause issues if it has odd/international characters).

3. I've also tried downloading/running the "install from web" .exe file that PTC provides on their download page and that also fails to work with similar behavior (PTC Installation Assistant opens as a background process in task manager, but nothing happens).

Another odd/weird data point is that for whatever reason the setup-trial.exe file seems to work perfectly fine! However, obviously I do not want to install the trial software I want and paid for the full version. But I was wondering if there is perhaps a way to "convert" the trial install to the full package after the fact?

Luckily I was able to install Creo 10 with the help of PTC's customer tech support. My tech was able to email me some .xml files and a .bat file that ran them and did what he called their "silent installation." We think my corporate IT has various security systems running on my PC that I couldn't turn off or deactivate myself. Luckily running the silent install method seemed to circumvent whatever was blocking the install process from actually opening. I'm now up and running with Creo 10 and I've opened an IT ticket to try and get my Creo installation whitelisted from whatever was blocking it.

Yes, that pim folder is populated with those same .xml files on my machine as well. I deleted the pim folder to make sure and when I run setup.exe that pim folder gets created with all the same .xml files. I just don't ever see the Installation Assistant window pop up anywhere. It's a complete phantom it does not show up in task bar or minimized anywhere.

I've turned off windows defender, firewall protections, etc. with no change in behavior. Again the setup-trial.exe seems to bring up the install wizard just fine. Also it's not even like setup.exe is being blocked from opening or anything...task manager thinks setup.exe is opening/running just fine the process initiates and sits in the list idling just no physical window ever pops up.

I've configured our project to use a specific .ico file for the setup.exe.

It's not being used.

I've done some searches and found that there are probably some requirements or limitations on what .ico files may be used.

What are those requirements?

The one we were using for other tasks is a large .ico (256x256) which the other programs just scale to fit.

Is there a specific size icon file that is needed?

Basic MSI project

It started working after I had to renamethe .ISM project file . Then I had to move it to another folder, which broke the relative paths to the .ico file in the project. I fixed those and AGAIN it isn't using our icon for the setup.exe file. This is ridiculous. Not happy at all.

A case will allow us to submit an issue request, if necessary, for tracking purposes. If you have a valid, active, unexpired technical support contract (maintenance plan), could you please open a case with our Support Team, about this issue, by email at sup...@revenera.com

my other desktop and laptop that don't have these issues, also don't have this 'install.exe'. There is also an associated registry entry. I also want to note that on one computer I saw this on about a month ago there the Install.exe file wasn't showing up on a search, but there was a file that I found that the PrevX website identified as 'cloaked malware', which MalwareBytes did not detect. Here is an MBAM log:

Well, almost nothing. The first time I use it, it installs .NET3.5 SP1 and Windows Installer 4.5. After a reboot, running setup.exe pops up a DOS window and then nothing! I've searched the Internet and found tons of people with the same problem. Each time an MS support person asks for logs and no resolution is every found.

Got the answer to this, found a direct hit on the internet. It's a problem with trying to install from an extracted ISO image. Not sure if its a problem with installing from ISO in general or if the ISO extraction has a problem, but, you'll spend a lot of time spinning your wheels. Burn it to DVD and you're off to the races.

I am having the same issue with SQL 2008 Express. I tried to install the SP1 for it (my original install of 2008 express w/ advanced services was before sp1 was introduced) but it failed with the usual useless failure code that means just about anything wen wrong. Anyways, I uninstalled SQL 2008 express and rebooted. Now it won't install. In case my saved-to-DVD copy was bad redownloaded the installer (noticing that sql express 2008 regular had been updated on MS's site to include sp1 but advanced was still without sp1). Again I ran the downloaded installer, watched it unpack, watched the DOS screen flash up and close as it tried to start the bootstrapper setup.exe and then watched as it removed the temp folder.

Every time the same - the bootstrapper setup.exe flashes briefly and fails right back out. Event log - nothing. Run the setup.exe from a command prompt - starts and then returns to the prompt without an error.:angry::angry::angry::angry::angry:

Finally got it figured out - SQL express at least really, really, REALLY hates it if you have any .NET other than 3.5 sp1 installed even if 3.5sp1 was the last to be installed. Finally found a web page where an poster had put out that if there was any .net other than 3.5sp1 it would fail to install. I had 3.5 compact installed by MS Vis Studio express. after I removed it and 3.5 sp1 and reinstalled just 3.5sp1 SQL installed without a hitch.

I was wondering if anyone has every version of setup.exe - all of the shareware, doom, doom2, ultimate doom and final doom versions? I know some can be found through downloading the various shareware versions but I can't find anything but version 1.7 for doom2. I'm guessing there was one before it that came with doom2 1.666 though, right?

I also can't find one at all for Final Doom. I know the doom2 one works for final doom but I miss having the correct text in the setup utility.. There was a version that said Final Doom rather than Doom 2 wasn't there?

Ultimate Doom seems to be the only setup version that actually says 1.9. I'm guessing this was the 'really real' final iteration of the program. Anyway, if anyone out there can help me with this, I would greatly appreciate it.

Like the others said, you will need to figure out what the command line options for silent uninstall for your particular application is. They are all different, part of creating a silent deployment is figuring out which switches to use for install and uninstall.

The Get-Package cmdlet returns a list of all software packages on the local computer that were installed with PackageManagement. You can run Get-Package on remote computers by running it as part of an Invoke-Command or Enter-PSSession command or...

I would try using get-package piped to uninstall-package -force. This may be all you need and not have to worry with registry paths and uninstall parameters.

Get-Package (PackageManagement) - PowerShell Microsoft Learn

It appears the /s and /qn does not uninstall silently as a window pops up and asks to confirm uninstallation when running the script. Unfortunately our current RMM tool (Pulseway) does not support uninstallation scripts with user interaction so I need to tweak the script to disable user interaction but still proceeds with the uninstallation.

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