Fwd: CSS corp Pool campus drive for 2014 & 2015 Batch at K.L.N.College of Engg - Reg
Arun Kumar
Sir,
Greetings from Training and Placement Cell, KLNCE.,
Pool Campus Drive is arranged on 21.11.2015 (Saturday) at our campus.
All the HODs and Department Placement coordinators are requested please inform 2014 & 2015 Batch passed out students and get benefited. The participating students list sent to the enclosed excel format to TPO cell on or before 19.11.2015 (Thursday).
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JOB DESCRIPTION |
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Designation |
Support Engineer |
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Qualification |
Graduates / Post Graduates from any stream |
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Please Note: No Backlogs while joining |
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Tech Skills |
Fundamentals of Networking, Computer Hardware & Operating Systems |
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Soft Skills |
Excellent communication skills |
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Job Responsibility |
Resolving Technical Queries for International Customers |
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Work Location |
Chennai / Outstation Candidates need to relocate to Chennai |
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Work Timing |
USA - Time Zone (Rotational Night Shifts) |
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CTC |
Rs. 1,89,324 PA |
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Role Summary |
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Responsible to handle customer queries / issues through Voice and/or Non Voice transactions to the best of customer’s satisfaction |
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Responsibilities |
Indicative Activities |
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1 |
Handle customer queries / issues through phone or email |
Understand the customer issue & trouble shoot the problem. Effective handling of customer queries and ensure customer satisfaction |
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Adhere to process and ensure queries that are not resolved are routed to the next level |
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Manage Customer Satisfaction, Issue Resolution and transaction handling time as per specified goals |
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2 |
Responsible to adhere to schedule |
Ensure schedule adherence |
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3 |
Transaction Documentation |
Ensure all transactions are documented in alignment with the specified process |
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4 |
Participate actively in Team activities |
Participate in Knowledge acquisition and Knowledge Transfer sessions |
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Contribute towards Process & Project development |
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Participate in Team building activities |
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5 |
Ensure Process Compliance |
Maintain high level adherence to policies, procedures and processes |
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Selection Process:
· Group Discussion / Extempore
· Communication Assessment
· Technical Assessment- Assess on basic computer literacy
· Please Inform candidates to carry 1 Passport Size Photo and a resume copy
Thanks and Regards,
Dr. P. Udhayakumar, M.E., M.B.A., Ph.D., MIE., MISTE.,
Professor & Head / Mechanical Engineering and
Training and Placement Officer,
K.L.N. College of Engineering,
Pottapalayam - 630 612.
Sivagangai District, Tamilnadu, India.
Mobile: (0) 99444 92926
(0) 99409 65637
email: hod-...@klnce.edu
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