Fwd: IBM INDIA POOLED CAMPUS DRIVE ON TUE, 21-APR-2014
Arun Kumar
Respected Sir / Madam,
Warm Greetings from VEL TECH DR.RR & DR.SR TECHNICAL UNIVERSITY & allied institutions Avadi, Chennai-62 !!!
o M/s . IBM India Private Limited has consented to conduct pooled campus recruitment drive at the Lord Balaji Hall located inside our Vel Tech Multi Tech Dr.Rangarajan Dr.Sakunthala Engg. College (Address : 60, Avadi Alamadhi Road, Chennai-600062 for recruiting 2012, 2013 , 2014 passed-out & 2015 passing-out candidates belonging to outside institutions as well as our institutions ( our eligible institutions mentioned herein) on Tue, 21st April, 2015 at 8.15 a.m.
Our institutions participating in this drive :
· Vel Tech Dr. RR & Dr. SR Technical University ( )
· Vel Tech Multi Tech Dr. Rangarajan Dr. Sakunthala Engineering College (Affiliated to Anna University)
· Vel Tech High Tech Dr. Rangarajan Dr. Sakunthala Engineering College (Affiliated to Anna University)
· Vel Tech (Owned by R.S. Trust) (Affiliated to Anna University)
· Vel Tech Ranga Sanku Arts College(Affiliated to University of Madras)
· Vel Tech Poly Technic college(Approved by Directorate of Technical Education)
· Vel R.S. Medical College – College of Nursing (Affiliated to Dr.MGR Medical University & Recognized by Indian & State Nursing Councils)
Details regarding the career opportunity:
Category, Position, Eligibility criteria : For Strategic Outsourcing – Mobility & Workplace Service Desk Support Unit – as Technical Support Associate (Voice Process)
Year of passing: 2012 / 2013 / 2014 / 2015
Streams / Branches: Any stream of any UG degree OR any stream of any PG Degree OR any stream of Diploma Engg.[plus two background is must for engg. diploma candidates ]
% aggregate of Marks: must have passed UG degree / PG degree / Diploma Engg. in the case of 2012 / 2013 / 2014 & no specific minimum % of aggregate
Current final year must not have any backlog & there is no specific minimum % of aggregate % of marks in the passing-out UG degree / PG degree
Job Description:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements
Mandatory Skills:
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent customer service orientation
• Neutral accent
Desired Skills:
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and level of the caller
Location of joining:
· Hyderabad or Bangalore
Additional Information:
• Working in night shifts is a mandate
Recruitment Process:
1.
Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Please enable your Alumni & current final year students of your institutions to register thr’ any one of our instituions’ web sites.
Our VEL TECH Institutions’ bus facility from Avadi to Vel Tech Multi Tech Engg. College located in our North Campus is available from 7.30 a.m to
Important Points to the prospective Candidates:
1. HOW TO REGISTER FOR PARTICIPATION :
Go to any one of the web sites of VEL TECH UNIVERSITY, VEL TECH MULTI TECH, VEL TECH HIGH TECH, VEL TECH (OWNED BY R.S. TRUST), VEL TECH RANGA SANKU ARTS COLLEGE, VEL TECH POLYTECHNIC, VEL TECH MEDICAL COLLEGE (COLLEGE OF NURSING).
2. REGISTRATION DEADLINE : Please carryout registration by 8 p.m of Sun, 19-APR-2015
REGISTRATION THR’ VEL TECH INSTITUTIONS’ WEB SITES IS A MUST; DO NOT REGISTER MORE THAN ONCE AS HR CONCLUDES THAT YOU LACK CONFIDENCE IN YOU.IF YOU HAVE WRONGLY ENTERED DATA & COMPLETED REGISTRATION , THEN YOU CAN DO REGISTRATION FOR THE SECOND TIME.
o www.veltechuniv.edu.in / www.veltechmultitech.org / www.velhightech.com / www.veltechengg.com / www.velsrscollege.com / www.veltechpoly.com / www.velrsnursing.com
DOCUMENTS TO BE CARRIED FOR THE EVENT (ORIGINAL & ONE SET OF PHOTOCOPIES):
1. Resume
2. Education all year mark sheets for the highest degree attained / pursuing
3. Education degree certificate (if course is completed)
4. Government issued photo ID card
5. If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
6. Valid Indian work permit (if applicable)
DRESS CODE:
DOS & DON’T DOS:
· Do not come in Jeans & Tea Shirts & do not come in an obscene manner
· Come in formal dress / full suit / blazer
MOBILE PHONES:
Mobile phones will not be allowed inside the campus & will have to be deposited at the gate at the mobile owner’s risk.
For clarifications if any thr’ email:
Candidates please email to placement...@gmail.com only & Principals / Placement officers please email only to plac...@veltechuniv.edu.in
BEST WISHES!!!
For
TEAM PLACEMENTS
Vel Tech Institutions,
Prof. Ravindranathan I
Director – Placements
09940024093
04426841167