PHACTS Error

[Austin Theroux]

Hi,

I'm trying to run PHACTS on a protein sequence FASTA file, but after submitting the sequence it runs for a while and I consistently get simultaneous errors on both lifestyle and gram-stain jobs. See screenshot below for error screen. I've used both .fasta and .fasta.gz files with the same result. Any help would be greatly appreciated.

Thanks so much!

[Kate]

Hi, there was an error with uploading gzipped files, that I have just now fixed.  However any .fasta files should have worked.  I could see your job RID folders, but they were all empty.  There is a chance the fileserver went down yesterday, so no files could be created?   Are you able to run the example lambda.faa file through?

[Austin Theroux]

Hi,

Thanks so much for your response. I tried using the lambda.faa file but ended up with the same result. My protocol is Upload File > lambda.faa > Start > Submit sequences. Am I doing anything wrong? Here's my error page:

I appreciate your help and thank you for your time!

Austin

[Kate]

There might be something with your browser?  It looks like that RID 16281695203 worked, I can see the results if I go to the retrieve page.

I can also see the results of what I think is your real job, which has an "Annotations-.peptide.fasta.gz" file that was uploaded, which also completed successfully.

[Austin Theroux]

Yes, you're right! I tried it again with Safari and it worked fine. The browser it didn't work on was Mozilla Firefox. Thanks so much for your help!