SMTP(Send) tests are failing with "ERROR: Cannot fetch email from No login methods supported!"

[BK]

Hello Team,

SMTP ( send) tests are failing with below error.  can someone take a look ?

ERROR: Cannot fetch email from No login methods supported!

Regards

Bheem

[Kim Poletti]

Hi - Thanks for reaching out. This has been logged for review and a member of the team will reach out in the near future.

[Mahesh Dabi]

Getting following error while sending mail to wellfo...@james.healthit.gov from our EHR

Message submission failed; Invalid Addresses 550 5.7.1 Requested action not taken: relaying denied 

[Kim Poletti]

Hello,

This issue has been fixed. Can you please retest?

Thank you,

Kim

[BK]

Thank you Kim for fixing the issue but im running into another issue now. 

ERROR: Cannot fetch email from :Couldn't connect to host, port: james.healthit.gov, 143; timeout -1

[Sai Valluripalli]

Hi Bheem,

Can you try now? we restarted the service.

Thanks,

Sai

[Krishna B]

Thanks Sai. Tests are passing now but subject is showing null in the logs. 

--
You received this message because you are subscribed to a topic in the Google Groups "Edge Test Tool (ETT)" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/edge-test-tool/skg6HLkv4tU/unsubscribe.
To unsubscribe from this group and all its topics, send an email to edge-test-too...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/edge-test-tool/314ab90e-b889-41e9-ad57-6ea2abdc6875n%40googlegroups.com.

[BK]

Hello Team,

Can someone look into why subject showing Null ? can this be ignored and mark the test case passed ?

[Sai Valluripalli]

Are you sending a subject in your email when you send?

You received this message because you are subscribed to the Google Groups "Edge Test Tool (ETT)" group.
To unsubscribe from this group and stop receiving emails from it, send an email to edge-test-too...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/edge-test-tool/c5229ead-fc28-4bb8-bbb9-bcf7ea04f0ccn%40googlegroups.com.

[Krishna B]

Yes, we are sending subject and reason ( these are mandatory in our system to send referrals). 

[Sai Valluripalli]

Looks like you are sending an encrypted direct email. You need to send a SMTP email.

[Krishna B]

Sai, there is no change in what we are sending since we certified these test cases. it was working before reporting the current issue on 11/13.

[Krishna B]

Here is the screenshot of previous test cycle for reference.

[Sai Valluripalli]

It's great that you have an old screenshot. 

If you observe, your old screenshot has a content type of multipart/mixed which means it's an unencrypted SMTP email. Your previous screen shot shows a content type of application/pkcs7-mime indicating encrypted email.

[Chloe Wang]

Hi Sai, 

Our technical team is actively assisting clients in resolving issues with encrypted SMTP emails. Based on my understanding of the mechanism:

• "SMTP Test 8, 14, 18 (Send)" is designed to verify the sending system's ability to transmit emails to the ETT endpoint using the SMTP protocol, STARTTLS, and PLAIN SASL authentication (if enabled).
• Following the documented steps, we created a new message and sent it to the ETT endpoint recipient, wellf...@ett.healthit.gov.
• Upon leaving our direct server, the message should be encrypted using the public certificate of wellf...@ett.healthit.gov, then delivered to the recipient's mail server (identified via NS record as ec2-34-235-25-130.compute-1.amazonaws.com).
• The recipient server should decrypt the message using the private key associated with wellf...@ett.healthit.gov and place it in the inbox.
• The ETT tool is then expected to analyze the message, providing test result details (e.g., constraints, conformance, contributing factors for Pass/Fail outcomes) as part of the testing artifact.
• According to the user guide, the Validation Report aggregates all tests from a session, enabling users to view results by profile and executed test cases. It is assumed that the tool scans decrypted messages in plaintext format during this process.

I noticed a discrepancy between previous and current tool behavior. A screenshot from September 17, 2024, displayed raw messages with extracted key header elements like Subject and Content-Type. However, the current tool appears to generate reports using encrypted messages.

Could you confirm if there have been any updates to the ETT tool since then?

Please let me know if additional details are needed. Thanks.

Chloe Wang

CTO of MaxMD

[Kim Poletti]

Hello Chloe,

The team has restarted the server, and we are not getting this error. Can you please try again?

Thank you,

Kim

[Chloe Wang]

Hi Kim,

I tried to reset my password using the "Forgot password?" but never got a new password. Without logging in, we can't test again. Can you help me with it? This is urgent as we need to complete the tests before January 8. Thanks.

Chloe

[Sai Valluripalli]

Hi Chloe,

Have you checked your spam folder?

To view this discussion visit https://groups.google.com/d/msgid/edge-test-tool/760f9cc3-8db3-46d1-9982-c7fe54089efen%40googlegroups.com.

[Chloe Wang]

Yes. I checked multiple times. Nothing, either. Is there any way you can reset for cw...@max.md directly?

Chloe

[Sai Valluripalli]

Emailed you privately.

To view this discussion visit https://groups.google.com/d/msgid/edge-test-tool/24720c2b-af13-4bf2-a7ce-0d78a327559an%40googlegroups.com.

[Chloe Wang]

Got it. Thanks!

[Chloe Wang]

Even though it shows the result "Pass" as below, we still see the subject is null and the content-type is smime.p7m.  It is different with the results in the screenshots of Sep 17, 2024. 

Did my previous understanding of the tool make sense?

• "SMTP Test 8, 14, 18 (Send)" is designed to verify the sending system's ability to transmit emails to the ETT endpoint using the SMTP protocol, STARTTLS, and PLAIN SASL authentication (if enabled).
• Following the documented steps, we created a new message and sent it to the ETT endpoint recipient, wellf...@ett.healthit.gov.
• Upon leaving our direct server, the message should be encrypted using the public certificate of wellf...@ett.healthit.gov, then delivered to the recipient's mail server (identified via NS record as ec2-34-235-25-130.compute-1.amazonaws.com).
• The recipient server should decrypt the message using the private key associated with wellf...@ett.healthit.gov and place it in the inbox.
• The ETT tool is then expected to analyze the message, providing test result details (e.g., constraints, conformance, contributing factors for Pass/Fail outcomes) as part of the testing artifact.
• According to the user guide, the Validation Report aggregates all tests from a session, enabling users to view results by profile and executed test cases. It is assumed that the tool scans decrypted messages in plaintext format during this process.

Please advise.

Thanks,

Chloe Wang

On Friday, December 20, 2024 at 1:55:14 PM UTC-5 Kim Poletti wrote:

[Sai Valluripalli]

SUT needs to connect to the ETT SMTP server using the credentials vendor...@james.healthit.gov / vendortesting123 and send an email to wellf...@ett.healthit.gov.

 You can find this under the more info tab of the test case.

Thanks