Messages to @ett.healthit.gov all being rejected

[Patrick Lounsbury]

Hello,

We are running tests for our reaccreditation and every message we send to @ett.healthit.gov is being rejected. We made sure all the certs are on our Direct instance and our Direct address is registered on Direct | ETT (healthit.gov) but to no avail. 

Additionally, for control 6.9.4_b, we were successful in sending messages to all domains except for d...@domain1.dcdt31.healthit.gov, where we keep getting rejected messages.

Please advise.

[Kim Poletti]

Hi - Thanks for reaching out. This has been logged for review and a member of the team will reach out in the near future.

[Andrew Cookson]

We are seeing similar issues as well with the tes...@ett.healthit.gov. The issue appears to be related to the certificate look up which is currently failing.

[Sai Valluripalli]

We see no issues looking up certs on the DNS. 

Can you please give us more details as to which test case are you trying to run?

Thanks

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[Sai Valluripalli]

We see no issues looking up certs on the DNS. 

Can you please give us more details as to which test case are you trying to run?

Thanks

[Andrew Cookson]

It appears the CERT request response differs by the resolver used. When using a DIG tool we are able to retrieve the CERT using the AT&T and CloudFlare DNS resolvers but do not receive the CERT response when using the Google and Comodo DNS resolvers.

[Patrick Lounsbury]

We just switched to the Cloudflare DNS as well and it ended up working for us. Good call, Andrew!

[Andrew Cookson]

After some more testing we also noticed the MX records are not returned when using Google or Comodo either. Records are returned as expected when using Cloudflare and AT&T.

Please have your team look into this. We cannot easily update the resolver used on our end and would expect that your DNS records are available when using the Google DNS service.

[Andrew Cookson]

Support,

Is there any feedback here?

[James Spillman]

Can you retest? We tested @ett.healthit.gov using Google and Comodo and it seems to be working properly.