ETT Direct B1 – SMTP Send succeeds but IMAP fetch fails (james.healthit.gov:143 connection timeout)

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Pranav Kulkarni

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Dec 22, 2025, 7:23:18 AM (3 days ago) Dec 22
to Edge Test Tool (ETT)
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Hello ONC / ETT Support Team,

We are encountering an issue while executing Direct – Test By Criteria (B1), specifically:

Paragraph (i)(A) – Send using Edge Protocol (SMTP)
SMTP Tests: 8, 14, 18 (Send)

Observed Behavior

  • SMTP send from our Direct edge completes successfully

  • Message is accepted and delivered to the ETT address

  • However, the validator fails during the email fetch step

ETT Test Log Error
ERROR: Cannot fetch email from : Couldn't connect to host, port: james.healthit.gov, 143; timeout -1
Environment Details

  • Our Direct server: mail.dev.unityhealth360.com

  • Protocol used: SMTP (Edge Protocol)

  • Recipient: ETT Direct test address

  • Attachment: CCDA XML (valid, non-empty)

  • DNS / MX / certificates: Verified and working

  • SMTP delivery: Confirmed via server logs

Additional Verification

We attempted to connect directly to the ETT IMAP server from our environment:

telnet james.healthit.gov 143 → Connection refused

This indicates that the IMAP service on james.healthit.gov:143 is currently unreachable from our network.

Understanding

Based on our investigation:

  • SMTP delivery from our edge is functioning correctly

  • The failure occurs when the ETT validator attempts to retrieve the message via IMAP

  • This appears to be an ETT-side IMAP availability or connectivity issue, not a sender or edge configuration issue

Request

Could you please:

  1. Confirm whether there is a known issue or outage affecting IMAP access on james.healthit.gov:143, or

  2. Advise if an alternative validation approach (e.g., SMTP-only verification or retry window) should be used for this test

We are ready to re-run the test once IMAP connectivity is confirmed.

Thank you for your assistance.

Best regards,
Pranav Kulkarni,
Thinkitive PVT LTD, Pune

Sai Valluripalli

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Dec 23, 2025, 9:10:33 AM (2 days ago) Dec 23
to Pranav Kulkarni, Edge Test Tool (ETT)
Hello,

This is resolved. Please try again

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