ETT tool keep on reloading for Direct B1 certification testing

[Shakthi Vell]

Hi Team,

After the new ETT tool launch we are unable to test any case. Once logged in and opened the B1 certification page for direct. The page keep on reloading and unable to test any case.

Thanks,

Sakthivel

[Kim Poletti]

Hi - Thanks for reaching out. This has been logged for review and a member of the team will reach out in the near future.

[Shakthi Vell]

Any updates on this?

[James Threatte]

Is there an update on this? We need to schedule the test in the next couple weeks.

[Kim Poletti]

Hi James,

This is a high-priority ticket, and the team is investigating the issue. We will respond as soon as we have an update.

Thanks,

Kim

[Kim Poletti]

Hello,

Our team is able to load all the pages without any issues. Would you please send a screen shot of what you are encountering?

Thank you,

Kim

[Shakthi Vell]

Hi Kim,

Before login the page is stable, Once we logged in the page keep on loading.  In B! we are unable to select any option as it keep on loading.

Thanks,

Sakthivel

[Kim Poletti]

Thank you for the screenshot, Sakthivel. Our team will take a look at it and get back to you.

[Chris Barnes]

FYI - I believe the root issue in this ticket is the same as in this ticket: https://groups.google.com/g/edge-test-tool/c/W-9YNoCOWrU. As folks are already aware, this is a hard-blocker to imminent testing/certification needs. Appreciate the support!

[Shakthi Vell]

Hi Chris,

That issue is different one. One of my colluge could access this one and while testing it we are facing error. But for me and another colluge we face reload error once we loggedin into new ett tool.

Thanks,

Sakthivel

[Evan Brock]

Hello Sakthivel,

I'm unable to reproduce this issue with the provided information. I tried logging in to several accounts and do not see the page repeatedly refreshing. Is there any other information you can provide? What browser are you and your colleague without the issue using? Any other differences you can think of between you two?

[Shakthi Vell]

Hi Evan, 

I tried to use chrome, Edge and safari , In all the browsers I am facing the same issue. I tried clearing cache and cookies and tried login again I am facing the same error. I have created the account once the new page https://site.healthit.gov/ created from old tool. My colluge created the account two days back.

Thanks,

Sakthivel

[Shakthi Vell]

Any update on this?

[Chris Barnes]

Also bumping this up. I met with teams this morning and it seems that folks that have created an account more recently are having issues whereas an individual who created an account two months ago is NOT having the constant reload/refresh issue following log in. We're working on multiple products to prepare for multiple certifications and all are becoming significantly at risk due to this fundamental blocker. I intend to escalate to my contacts at ASTP/ONC as this is untenable.

Thanks,

Chris

[Arslan Iqbal]

SITE/ETT team's internal reference SITE-4541

[Evan Brock]

Hello,

We were able to reproduce this issue and are now working on a fix, we should have an update soon.

[Shakthi Vell]

Hi , Now I am unable to login with my credential and getting the following error "Sign in failed. Check the details you provided are correct."

Thanks,

Sakthivel

[Ashwini More SITE]

Hello Shakthi Vell,

The login issue has been resolved. Please try again and let us know in case of any issues with that.

Ashwini

[Shakthi Vell]

Hi Ashwini,

Now I am able to login but still B1 Transition of care page is keep on reloading.

Thanks,

Sakthivel

[Anusha K]

Hi Shakthi Vell,

We have a solution to this issue and plan to release a patch soon. Thanks for your patience.

Thanks,

Anusha.

[Anusha K]

Hi Shakthi Vell,

A fix has been deployed for this issue. Please let us know if you are still having the issue.

Thanks,

Anusha.