Job | IT Analyst

[mallikharjuna rao]

---------- Forwarded message ----------
From: STS Infotechnologies India Pvt. Ltd. <nku...@stsii.com>
Date: Thu, Sep 27, 2012 at 11:44 AM
Subject: Job | IT Analyst
To: malli...@gmail.com

The sender of this email is registered with Naukri.com as STS Infotechnologies India Pvt. Ltd.

Experience required for the Job: 0 - 2 years Annual Salary of the Job: Best in the Industry Job Location: Bengaluru/Bangalore Apply Now(Send your Naukri profile to express interest to the recruiter) Dear Candidate, Hi Candidate, Kindly attend the interview at the below mentioned address on Friday Sept 27, 2012. Walk in Venue/Time/Date: Date: - Friday 27th 2012 Time: - 9.30 a.m. to 2.00 p.m. Venue: - Address STS InfoTechnologies Pvt Limited. Cisco Systems, Inc. Hibiscus Tower, SEZ Unit, Vrindavan Tech Village, Devarabisanahalli & 29/2 Kariyamanna Agrahara Village, Varthur Hobli, Landmark: Next to New Horizon College of Eng Bangalore, Karnataka, 560037, India. Contact Person: Anju Jayaprakash/ Naveen Phone no:- 9886919797/ 080-65469439 Job Description: Title:- IT Analyst - Full Time/ Part time Location:- Bangalore, India Responsibilities * Provide resolution of procedural, process, information and technicalproblems for requests from internal client base submitted over phone or automated means. * Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools. * Assume ownership of any IT problem from any internal client, and follow path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements. * Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers. * Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field. * Act as advocates for the internal clients to insure their needs and concerns are addressed. * Follow established procedures for call referral, escalation and problem resolution. * Work cooperatively with other team members to resolve problems to the satisfaction of the administrators. * Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team. * Perform other duties and responsibilities as assigned. Minimum Requirements * Undergrad/ Graduate Degree (CS or EE a plus) or equivalent work experience * Excellent written and Verbal Communication skills. * Ability to communicate clearly and effectively with all levels of IT and Non IT staff via phone, email, and/or IM. * 0-3 years of experience in international call centers / service desks supporting international users only. * Absolute availability and adherence to work shifts as assigned on a 24/7 mode. Additional Areas of Focus * Working knowledge of Windows based operating systems and Applications. * Demonstrated or have the ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision. * Applies established solutions to solve known issues and assists in the development of solutions for new issues. * Able to manage crisis situations effectively. * Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction. Thanks and Regards STS India Human Resources For any further questions/queries, Please email us at nku...@stsii.com/ ajayap...@stsii.net. Is this job relevant to you? Yes No

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