[Photoshop Cs4 For Mac Trial
Rapheal Charlton
I've been trying to help someone with getting Photoshop Elements running on her pc. We've run into a problem when trying to use the license. The first time Elements was installed, it wasn't activated, which resulted in the free trial ending.
But it didn't ask her to log in again. So now we are stuck at the 'free trial expired' screen. We can't change accounts, reinstall doesn't help (with a reboot between uninstalling and installing) ... We used the license cleanup tool suggested in another post, but that also didn't fix it.
The Sign out control is found under the Help menu. Once you get to the Trial Version has ended dialog, simply click on the License this Software button and it will allow you to enter (and activate) the serial number.
The problem is that the option you circled, isn't there for me. Instead it's just a button to buy a new license that links to the website. I don't have a screenshot right now, but the button says something along the lines of "Buy new Elements license".
No problem. When you open Elements, it takes you to a Home Screen where you can choose which of the programs you want to use. The Organizer is a program that organizes your photos and videos. The Photo Editor is the program that edits photos. (If you have Premiere Elements, there is also a Video Editor for editing videos.) Select the Photo Editor from the Home Screen and it will take you to the window where the Help menu is available. The Sign In control does not exist in the Organizer.
I can't open the Editor because the free trial has expired. So I'm kind of stuck in a loop of having to open the Editor to log out, but not being able to open it because the trail has expired. When I click on 'license this software' it just redirects me to a webpage but never asks me to fill in the serial number.
Hmmmm . . . . . . Somewhere along the line, you should be given the opportunity to sign into the account. It may even be when you open the Home Screen by clicking on the Elements desktop icon. Here are a few more suggestions for you.
Does "NO" mean that the trail version does not include all of the features that the purchased program does. I notice I number of faded out menu choices that I am unable to use on the trial version I have.
These trial versions are fully functional, so every feature and aspect of the product is available for you to test-drive. Product trials can easily be converted for unrestricted use without the necessity to reinstall the software in most cases.
Chances are the grayed out menu items are unavailable because you haven't completed the required step to use them. For example, if you don't select something, Edit > Cut and Edit > Copy will be grayed out.
The trial versions are full versions of the product. Often you will see grayed out items when that function/tool/etc is unavailable for the task at hand. This can simply because it does not work in the current mode, color space, but depth, or a variety of reasons. It can also be because it is a step in a progression, such as, Copy and Paste. Paste is grayed out until you have something copied.
I am having a problem with the Adobe Photoshop cs5 trial. When I go to install it, I can only get to about 30% before it asks me to put in a disc. I don't have the disc! That's why I downloaded the trial! To TRY it before I BUY it. I have tried the installation more than once, and it stops me at the same point every time, asking for me to put in the disc. Here are screenshots to show what I do:
Please help me! I want to use the trial, and hopefully buy it after I test it out, but I will not buy it if I can't get this trial to work! I still need to convine my dad to pay the money to get it; and having tested it out would make a really good case. I have read another person's question, much like this, and someone said to move the installation files to the c:// drive or whatever. I think I have it moved there, and it's still not working :'( Any suggestions I will try, or at least look into! So please comment, and help me figure out what is wrong.
I also suspect that you do not have enough RAM on your computer. Considering your OS, anti-virus, Video card RAM is eating up the RAM pretty quick. This does not include other software running in the background. Then PS CS5 needs RAM in order for it to run and also RAM for it to process what you working on. Having low RAM will cause your hard drive to use virtual memory on your hard drive thus causing it to thrash itself. In other words you will not be happy with PS CS5 performance.
Thanks for replying! I ran it as an administrator; still the same result. It gets to 30% and asks for a disc. Also, I did not realize these errors/warnings showed up aswell; perhaps it is helpful in some way? Should I re-download it?
I suppose it is possible that I do not have enough RAM, but surely it would still be able to install? I don't have much else going on in the background, except firefox. Perhaps I should try closing it for the installation?
Since your are installing from your local disk, the only reason you would be seeing this disk prompt is if you do not have the required files in the installer. I would still recommend downloading the installer again.
I suggest the OP check the BIOS and his Windows Update status. The installer even trying to install 64bit components on a 32bit OS sounds fishy. I suspect that it does so due to an incorrect system DLL for your AMD processor fooling it into thinking it was a 64bit system. You may be able to fix this by installing the right version (may require a manual search in Windows Update) or turning off EMT64 extensions for the processor in the BIOS.
I had the same problem when I was installing CS5 trial on my home computer. I had copied the installation files to a USB drive and was trying to install from there. The way I fixed it was to copy the installation files to C:\ and then restart the installation from there. Problem solved.
The problem with a USB drive is that it is a removable drive and you need to update a configuration file to make this work hence copying to local disk and trying the install works. In this case however the user is trying to install from local disk and still seeing the disk prompt which gives us a reason to believe that the installer is unable to find expected files on the local disk. Exactly the reason why I suggested downloading the installer again and retrying.
I'm not sure why using a removable drive should cause problems (Assuming you don't remove it during the installation). The drive is read/write so there shouldn't be any issue updating configuration files, and installation CDs aren't usually writeable anyway. I assumed that there was an issue related to the drive letter, i.e. the installation program assumed that if it wasn't being installed from C: or D: maybe that it was a CD/DVD drive, hence the message. Is there even any way a program can detect that the drive is removable?
The volume name/label should match what is present in the setup.xml in the installer. Any mismatch would result in prompting for the media. To allow installation from the USB this file needs to be authored so that the volume names in the setup.xml match the actual label.
I had d same prob. What I had done was that i downloaded the installer and burned it on a disk for later use. When i tried to reinstall some time later the installer kept asking for the disk. Instead of keeping the installer on the media loaction you have to copy it to your hard drive and run from there.
My account is a school account and I used to have Creative Cloud access, but once I graduated, my subscription was ended. Today I needed to view a file on Photoshop, so I opened the app and got a pop-up for a free trial, I clicked it - thinking it was easier in the moment to start and then cancelled the trial than to set up a new account and trial/subscription. My problem is that when I go to my Adobe account and look under plans, the only plan there is my university's plan (Adobe for Enterprise) - there isn't a Photoshop trial visible at all. So now I'm not sure how to cancel the trial and I'm trying to avoid having to send an awkward email to my university about my blunder. Any ideas how to fix this?
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), -account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, -account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact your plan administrator, -administrator.html
I messaged with an agent on the live chat, the agent said that there is no active trial plan attached to my account and that I wouldn't be charged for a trial plan on my account. However, photoshop still works on my PC and the application shows '7 trial days left'?
My administrator doesn't have have notes set up, so - embarrassingly - I guess I'm going to have to email the university about it and see if a trial is visible in the organisation's plan or not.
If I've managed to take the free trial as a personal part would the trial show up somewhere else? When I was on chat with the agent, they said I wouldn't be able to sign up for a free trial without giving payment details but I didn't give any, that's why I was worried about the uni getting billed
Thank you for the help. I do still have access to the email address. I'm struggle with how I pick personal space vs. Company - when I log into the account, I put in the email address and then my university's sign in page pops up, I give email and password and then it takes me to the account page in my previous screenshot. I'm not seeing where I would change the space?
I tried on a browser that I never use for anything and it's the same uni pop up for password to sign in. I don't get the profile chooser screen after inputting my password, just goes straight to account. I also don't have the option of Account and security > Sign-in and security for changing the default profile. I just have Account and Data and privacy settings.
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