ATTENTION GODZILLA: customer support, re: posting privliges
90clem
news to other people, friends, family, co-workers even to
those that are just beginning USENET or NNTP! I am always
thankful of easy news and praise easy news more than a few
times for their commitment to service and support.
Around the time of this posting I contacted a
representative at the customer support Center to request
posting privileges. This is normal procedure and is what
I expect that I did not expect a representative to tell me
that she had trouble finding my photocopy when, with
others just asked for my e-mail and user name and the
session was done. However in this session, the rep had
trouble. Why?
Please e-mail me for further details for I do not wish to
disclose my real e-mail or the person's name of whom I
spoke with publicly.
Thank you.
Ja...@attention.net
>I have been a member since 1999 and highly recommend easy
>news to other people, friends, family, co-workers even to
>those that are just beginning USENET or NNTP! I am always
>thankful of easy news and praise easy news more than a few
>times for their commitment to service and support.
>Around the time of this posting I contacted a
>representative at the customer support Center to request
>posting privileges. This is normal procedure and is what
>I expect that I did not expect a representative to tell me
>that she had trouble finding my photocopy when, with
>others just asked for my e-mail and user name and the
>session was done. However in this session, the rep had
>trouble. Why?
>
Did you sign up without a credit card?
If so I believe Easynews requires a photocopy of proof of age, like a drivers
license.
I could be wrong but I think that's how it works.
Blair
"90clem" <n...@email.supplied> wrote in message
news:FBs2d.66$DX.24...@news.easynews.com...
Daniel, I was the support person you spoke with. Please see the website
regarding our policies. If you have a mail-in account you are required to
provide a photocopy of your I.D. in order to post. This prevents quite a bit
of spam from getting through. I understand you have been with us awhile, and
I do appreciate it. However, you became incensed and insulting the second I
told you I had to look for the I.D. Had you simply accepted that this was
policy, it would have been done a lot sooner, and you could have saved
yourself quite a bit of yelling and screaming. There is no more to the issue
than that, and I resent you attempting to make something larger of it. Our
policy is set up in order to prevent all the extra spam that we possibly can
from getting through to usenet, in order to make your experience more
pleasant and efficient. The fact that you don't like it does not change that
we've deemed it a necessary step. Had you shown the slightest bit of
friendliness and patience, we would not be talking about this at all. Please
understand that we are here to assist our customers and get things done for
them as quickly and as efficiently as possible. This is what I attempted to
do for you and in return I received insults and outrage over what was a five
minute wait.
P.S. Please do not refer to me as 'she.' I prefer 'he' much more. :)
---
Blair
EasyNews Support
Blair
> On Fri, 17 Sep 2004 03:41:45 GMT, "Blair" <sup...@easynews.comm> wrote:
>
>
>
>>Daniel, I was the support person you spoke with. Please see the website
>>regarding our policies. If you have a mail-in account you are required to
>>provide a photocopy of your I.D. in order to post. This prevents quite a bit
>>of spam from getting through. I understand you have been with us awhile, and
>>I do appreciate it. However, you became incensed and insulting the second I
>>told you I had to look for the I.D. Had you simply accepted that this was
>>policy, it would have been done a lot sooner, and you could have saved
>>yourself quite a bit of yelling and screaming. There is no more to the issue
>>than that, and I resent you attempting to make something larger of it. Our
>>policy is set up in order to prevent all the extra spam that we possibly can
>>from getting through to usenet, in order to make your experience more
>>pleasant and efficient. The fact that you don't like it does not change that
>>we've deemed it a necessary step. Had you shown the slightest bit of
>>friendliness and patience, we would not be talking about this at all. Please
>>understand that we are here to assist our customers and get things done for
>>them as quickly and as efficiently as possible. This is what I attempted to
>>do for you and in return I received insults and outrage over what was a five
>>minute wait.
>
>
> policy?
>
>
> ~~R.Banks
Not sure that I see any personal info in here anywhere. I'm responding
to what is an obvious attempt to undermine legitimate actions due to a
security policy. I don't think there's anything wrong with defending my
actions.
---
Blair
EasyNews Support