Well, part of the Terms of Service agreement we have with our
customers is that we do not initiate emails to our customer base. We
use the Easynews Messaging Service to send messages directly to our
users' account profiles at www.easynews.com when a problem arises.
The messages usually have a brief description of what happened and
will tell you to contact support, or in this case, the abuse
department.
Please contact ab...@easynews.com at your nearest convenience so they
can assist you further and resolve this issue. Remember to include
your account username and the last 8 digits of the credit card used on
the account or the answer to your security question (if you supplied
one) for account verification.
- mark -
note that you can also access these messages via the "easynews.messages"
newsgroup which contains only messages about your account. It is a 'virtual'
newsgroup that shows only messages for your account.
--
This .sig file has been removed to make room for other .sig files.
Abuse handles everything via email. You can send them your account
userame and the answer to your security question. They can assist you
further with that information. Email: ab...@easynews.com
- mark -
a) You were asked to email abuse. You don't need usenet posting
privileges to send an email.
b) You can still post here using the web interface.
c) You obviously can post here. You just did.
--
I've given up on sigs. I just couldn't think of anything clever to say.
>In article <8l1hk0t5vam8dgh0c...@4ax.com>,
>sup...@easynews.comm says...
>He TOLD you to. This policy is ridiculous.
>
>If you just don't want to because it's too much work, say so. But that
>"never iniate emails" thing is crap.
>
>I've said this before. If some fool complains about me and my posting
>privs get suspended I would expect and demand an email from support
>telling me what happened.
They do contact you, ON YOUR MEMBERS PAGE.
http://members.easynews.com/
It will say you have a message from Easynews.
Why send emails to possibly invalid email addresses when they can message you
right on YOUR members page.
This way the message cannot go to anyone except you.
PLUS it's hard to deny you received it.
Easynews knows when you read it.
It a perfect solution.
>In article <8l1hk0t5vam8dgh0c...@4ax.com>,
>sup...@easynews.comm says...
>He TOLD you to. This policy is ridiculous.
>
>If you just don't want to because it's too much work, say so. But that
>"never iniate emails" thing is crap.
>
>I've said this before. If some fool complains about me and my posting
>privs get suspended I would expect and demand an email from support
>telling me what happened. You might as well cut off my electricity
>without sending me a bill while you are at it.
>
>
>Why even ask for an email address in the signup if you never use it?
>
Well, when posting is suspended, abuse sends a message to the Easynews
account profile. The message asks for the user to email the abuse
department so the issue can be resolved. As stated by
ja...@attention.net earlier, we can see that a message has been sent
to an account, iwhat the message says, when it was sent, if it has
been deleted, and that it actually got to the account profile.
A person can have filters turned on and an email may not be
delivered, a person can deny it was ever received, etc. Placing a
notification message in the account profile is a pretty good tool as
regularly visiting your account profile at www.easynews.com is a good
idea anyway.
Support does not handle issues regarding abuse. So support would
never email a customer in the first place regarding an abuse issue or
assist in an abuse issue.
The email field in the account profile is not required to be filled
in. It's an optional field. Email addresses are only used in the
event the customer forgets or gets his/her password scrambled. The
customer can use our online password retrieval to have the password
sent to the email on file.
- mark -
If we tell a user that we will not send them email, we won't! Simple as
that. Many other companies are lax on that policy; however I can tell you
the policies are enforced to the dot. If we say we won't email you, we
won't - period, end of discussion. It’s our promise to customers; we
value our privacy and respect yours as well.
I understand that sometimes this may cause an inconvenience, and that the
idea of a 'opt-in' policy has been discussed. As to the extent of that
feature being available I am unfamiliar with what the policy is. However
I can assure you that we look in to all the ideas submitted.
Also keep in mind that posting privileges get suspended very often. With
the size of Easynews we are naturally a target to spammers. We disable
posting/cancel countless spam accounts each day in an effort to "clean
up" Usenet. If we were to send an email to each and every one of these
users, it would take hours. Hours that we would rather be spending
developing new features, answering support emails, etc. Plus, the fact is
99% of the time the email addresses used are not real, and then we waste
the time to write an email that never arrives anyhow.
I've seen numerous posts regarding posting privileges being disabled.
Instead of posting here, simply zip an email over to ab...@easynews.com
and they will look in to it immediately. They are very quick and I assure
you it won't take long. The support team can not access abuse data/logs
and hence will not be able to assist you, they will simply forward your
email on to abuse.
I understand that our no email policy can be incontinent at times,
however please understand that we do value your privacy. We value
privacy; we understand you do as well - which is why our strict adherence
to the rules is required. Let’s face it; we've all seen what happens when
someone doesn’t follow their privacy policy. Just open your email; I'm
sure there is $4.99 Viagra waiting :)
Have a wonderful week, and take care.
- Jason
sup...@easynews.com
Yes, you are correct...and that 4.99 viagra spam originated from an
Easynews free e-mail account!!
I still don't quite understand what all the fuss is
regarding contacting Easynews. Its simple, you try and post
- you can't, so you open your email client and send us an
email, and in a few minutes we'll have it taken care of. If
we sent you an email in the first place, would it really
matter? Your posting would still be disabled...
As for the notion that anyone can email ab...@easynews.com
over a flamewar and get your posting revoked, I assure you
the abuse department looks in to every case. Once again, we
notify you using the Easynews messaging system, which tells
you that you have a message waiting. Just make sure you
login via www.easynews.com, not bookmark members.easynews.com
Again, we are talking about a very small number of users who
don't like to email abuse@ ( for whatever reason I am unsure
) versues the very large number of people who have told us
they appreciate the no contact policy.
Again, this can be an endless debate - I am only clarifying
why Easynews has this policy, we have it because we believe
privacy to be important. Feel free to leave comments on the
surveys that note your request for a 'opt-in' option or
another suggestion that you believe is acceptable and the
administration will receive it. Beyond that, there is
nothing I ( or you ) can do...
Take care.
Jason
PS - As for the Easynews email account spam, I assume you've
never gotten a spam email from yahoo? hotmail? The email is
an added feature through a third party company that allows
customers to have a private email address for their account.
Yes, people use it so spam as do users of countless other
free email services. Welcome to the internet, er spamernet.
> If I have, then the return address was spoofed as I do not have any
free e-mail accts. I've said it before in this forum and I'll say it
again...within a day or two after signing up for a free easynews e-mail
acct. I started recieving tons of spam....before signing up I was hardly
getting any spam. I have had my current e-mail address now for 9 months
and I have never gotten any spam at that address simply because I do not
use it to sign up for free offers, e-mail accts, etc.
It does not matter to me whether the acct. is from a third party or
Easynews....It became apparent that easynews never checked the privacy
policy of the third party company.
>
>Kaoru Saotome wrote:
>
>>Hey that`s a big deal. You simply reactivate your account by email and
>>that`s all. They got 24-hours support so you will not miss your
>>favourite flamewar!
>
>That's the problem.
>My account was suspended (I was in the wrong, mea culpa) but because I
>wasn't made aware of it I spent three days checking and rechecking
>things my side looking for a non-existent fault.
Three days without checking your settings on the Easynews website?
:) <shaking head>
>Jason <sup...@easynews.com> wrote:
>
>>I still don't quite understand what all the fuss is
>>regarding contacting Easynews. Its simple, you try and post
>>- you can't, so you open your email client and send us an
>>email, and in a few minutes we'll have it taken care of.
>
>Explain to me how I know Easynews has suspended my account, don't you
>think the majority of people would suspect a problem with their
>software/computer/modem/ISP first?.
I'm glad I'm not a member of your 'majority' spammy.
They sound mighty clueless.<g>
>Jason <sup...@easynews.com> wrote:
>
>>I still don't quite understand what all the fuss is
>>regarding contacting Easynews. Its simple, you try and post
>>- you can't, so you open your email client and send us an
>>email, and in a few minutes we'll have it taken care of.
>
>Explain to me how I know Easynews has suspended my account, don't you
>think the majority of people would suspect a problem with their
>software/computer/modem/ISP first?.
>
>>If we sent you an email in the first place, would it really
>>matter? Your posting would still be disabled...
>
>Yes it would matter, I'd then know what the problem was and how to
>resolve it.
>
>SP4E
Like your cell phone company, your bank, your fantasy football league,
ebay, etc....Easynews has an account profile. It is availabe at
www.easynews.com. When you log in you see such information as your
account usage, what port you're on, what IP you are currently logged
in from, what domains have accessed your account, when your next
rebill date is, and if there are any system messages pertaining to
your account. This last piece is what will inform you if your account
has an problems, such as posting privileges suspended by the abuse
department.
I, for example, log into my cell phone providers web page very
regularly to check my minutes, to view my bill, to pay my bill, etc.
I cannot accuse my cell phone company of cutting off my service if I
go over prepaid minutes especially when I can log into my account and
view my account status and messages that say "You've used up your
alotted mintues, please buy more".
I've said it before, if you are not logging into your Easynews profile
on a regular basis, you should. There is a lot of vital information
on this page. We will not email you, but if there is a problem with
your account, if you've won a contest, etc. we will notify you via
your account profile. If your posting is suspended your message from
abuse will say somthing like, You posting privileges have been
suspended due to ...blah blah blah.... please email ab...@easynews.com
for more information. Remember to include your account username and
the last 8 digits of the credit card used on the account or the answer
to your security queston for account verification.
With this message, you've been notified, you have a brief explanation
of why posting was suspended and were instructed to contact
ab...@easynews.com to resolve the issue. All bases are covered.
- mark -
>On Thu, 16 Sep 2004 06:47:36 GMT, Jason <sup...@easynews.com> wrote:
>
>> Yes, some users do not agree with our privacy policy.
>
>Ignored here is also the previous discussions of the "whack first, ask
>questions later" policy.
>
>Some cases, yes. Ongoing spamming, etc. Whack first.
>
>Accusations of something done yesterday, a week ago, etc... there's no reason
>for drastic and immediate action like that.
>
>An email (what a concept!) with:
>
>"You've been accused of <infraction here>. Please contact us within
><timeframe here> to discuss this matter. Failure to do so will result in
>suspension of your posting privileges.
>
>Thank you,
>
>Easynews"
>
>(This would be opt-in... if you didn't opt-in for such messages, too bad,
>whacked.)
>
>That wouldn't be too hard. Even ISPs do it, and they've certainly got a lot
>more customers to deal with.
>
>> Feel free to leave comments on the surveys that note your request for a 'opt-in' option or
>> another suggestion that you believe is acceptable and the
>> administration will receive it.
>
>Done it. Nothing ever happens.
>
><sigh> Ah well... another lost cause. I surrender.
>
>Excuse my "crankyness" of late... I'm going through physical therapy after my
>back surgery. Pain goes way up from it, and the cranky just comes out.
>
>
>~~R.Banks
Abuse does a very good job of looking into every abuse complaint.
False complaints are wummarily ignored.
If there is an issue of an account that was apparently compromised
resulting in loads of spam being posted, floods in groups, etc. we
will of course remove posting privileges first and message the account
informing the user that something has happend. Who wants to see a
flood of garbage going on for days until a person realizes what going
on with his/her account?
If a poster is simply flooding a group, blatantly violating posted
FAQs or charters, spamming, etc, again of course we will remove
posting first and send a message about what is going on.
If, for example, a user posts one single post that may be off topic,
abuse will not suspend the account in this case, but will send a
message to the account asking the user to stay on topic. I think
that's rather fair.
Let's put it this way, if someone is purposely flooding a group or
violating a group's FAQ and we say please stop, who's to say the
poster will cease such behavior? In most cases, the behavior will
continue. Removing posting immediately will cease this behavior and
the follow up message to the account profile will inform the user what
happened.
If abuse recevies a DMCA for something someone posted 2 weeks ago, we
still have to "whack" the account.
All in all, Abuse is operated very professionally. EVERY complaint is
looked into and handled with the upmost discretion.
- mark -
>Kaoru Saotome wrote:
>
>>Hey that`s a big deal. You simply reactivate your account by email and
>>that`s all. They got 24-hours support so you will not miss your
>>favourite flamewar!
>
>That's the problem.
>My account was suspended (I was in the wrong, mea culpa) but because I
>wasn't made aware of it I spent three days checking and rechecking
>things my side looking for a non-existent fault. A simple auto-email,
>or maybe a server message telling you to contact support would have
>saved me an awful lot of puzzlement.
>
>SP4
If posting was suspended, your account profile would have had a
message informing you what happened and what to do to begin resolving
the issue. This would be considered making you aware. As it was
stated before...emails bounce, they get filtered, they get deleted by
accident, etc. The message in the account profile can be monitored
in that we know it has gotten to the account, we know when it was
sent, we know what is in the body and if it gets deleted. We feel
this a much more effective way of dealing with issues.
- mark -
>In article <h182d.50$DX.19...@news.easynews.com>, sup...@easynews.com
>says...
>> If we were to send an email to each and every one of these
>> users, it would take hours. Hours that we would rather be spending
>> developing new features, answering support emails, etc. Plus, the fact is
>> 99% of the time the email addresses used are not real, and then we waste
>> the time to write an email that never arrives anyhow.
>>
>
>
>
>
>You know, this is really the only beef I have with Easynews. This point
>right here. I've never had my posting privs suspended, but from what I
>have gathered in the past it's as easy as some person on the recieving
>end of a flame writing an email to ab...@easynews.com and boom, poster
>gone. Whether or not the privs get restored is irrelevant. They should
>never have been taken in the first place. And this business quoted above
>is, with all due respect, crap. Write a script to do it. Suspended privs
>+ email address on file = send a canned email: "abuse has recieved a
>complaint you need to contact us at email to resolve blah blah blah."
>I'm not saying wait for a response before you suspend it. It's just that
>the idea that I would have to wait until I tried to post something to
>find out someone has snaked me is irksome to say the least.
>
>And before you regurgitate your privacy policy at me, CHANGE IT. It is
>your policy after all. All it would take is a friggin' check box "Do you
>want easynews to notify you via email if anything out of the ordinary
>arises with your personal account (credit card rejected, posting
>mishaps, whatever)?"
>
>
>You seem to think that people don't want this feature. How about you add
>it to the survey and find out?
Abuse handles every complaint with the upmost professionalism and
discretion. All complaints are looked into, posts are reviewed and
actions are taken iwth the best judgement in each situation. The
abuse departmen can spot a flame war and can tell when someone is
filing a false complaint or a complaint that no action can or should
be taken.
If you are being told that "it's as easy as some person on the
recieving end of a flame writing an email to ab...@easynews.com and
boom, poster gone", you have been misinformed.
- mark -
Not always. There are groups of people within groups who deliberately set out to
complain against anyone they dislike.
They have it down to an art form.
They even brag about it.
They call it gang banging abuse departments.
Easynews is one provider they claim to have sucked in.:)
Not always true.
One group carefully plans their attack in closed chat sessions.
They are very effective.
Considering 80% of the traffic is off topic it's very easy to find complaint
material.
I've seen them work their magic on several NSP/ISPs.
At least a dozen times in the last year or two.
It's a game for a bunch of bored friends who lost interest in the groups on
topic material years ago.
>>
>>- mark -
If there are complaints filed and there is proof of FAQ violations,
violations of the Easynews TOS/AUP then it is valid. If someone gets
wrongly accused, believe me, Abuse will hear about it.
They very well may have done this to Easynews' Abuse Department. But
doing this years ago and doing this now is one thing. Also keep in
mind what people "claim" is not not always true. :)
- mark -
Exactly.
That's how they suck you in.
90% of ALL the posts made in the group by regulars are FAQ violations.
They've been reporting each other as well for years when they get mad.
It's a game, played by very bright and very clever people.
It's mostly harmless. Almost everyone they have managed to get TOSed has
returned to the groups. Many are now accepted regulars playing the same game.<g>
What amazes me is given the nature of these groups why Easynews responds at all.
If we suspended your account because of an issue such as a DMCA
violation, then you will be notified that your account has been
suspended and WHY it was suspended when you try to log into the
easynews web site.
>
>>If we sent you an email in the first place, would it really
>>matter? Your posting would still be disabled...
>
>Yes it would matter, I'd then know what the problem was and how to
>resolve it.
>
>SP4
>
It is as simple as logging into the web site.
--
This .sig file has been removed to make room for other .sig files.
>Sure. Maybe not ALWAYS true. But I can attest that Easynews has stuck
>up for me when ppl made complaints about off-topic posts in a group
>where everything was off-topic.
>
You're not me.
I doubt anyone from Easynews is following you around usenet reading your
posts.;-)
Last time my credit card details needed updating I had a little
experiment, and delayed for a bit to see what would happen. Easynews
operates a three strikes and you're out system - each time the billing
date is extended a few days. I updated my details before the third
billing attempt because I was out of download quota, so I didn't find out
how the process worked up to the end. Still, the only possible way I
could know something is wrong would be by logging in via www.easynews.com
(not going direct to members.easynews.com) There's no mention on the
members page (no messages) nothing if the customer is using NNTP (nothing
in easynews.messages) The only possible clue would be the changing
billing date, but I doubt many web users would notice that. Not exactly
a picture of Easynews making great attempts at communicating with their
customers.
--
Stuart
I think for the $10 bucks a month Easynews should send Wolf to tuck everyone in
at night.<g>
>I think for the $10 bucks a month Easynews should send Wolf to tuck everyone in
>at night.<g>
PLEASE make that opt-in rather then opt-out...
--
A cheap shot is a terrible thing to waste.
So true. Even Paul Davis from Supernews said they'd terminate a
Supernews account, if enough people complained (valid or not) about a
particular subscriber.
Uni
. the point I'm trying to make is no one chases after you
when something is done in regards to your account. Again, if
your posting is turned off it will flat out say 'Posting not
allowed'. When you see that, you go to www.easynews.com and
login. Yes, having us email each time posting is disabled on
a account would be nice, but thats not supports decision to
make. If the administration wants to make a decision to make
that change to the privacy policy, thats something they can
choose to do. All you can do is note it in the survey and
they will surely read it.
Again, there is a reason we don't email people - I promise
you it isn't beacuse we are trying to piss you off. Yes, it
can be inconvenient and I apologize for that in advance.
You can always contact us via telephone, email, and live via
the webpage 24 hours a day 7 days a week - thats the best
support option we can offer.
- Jason
sup...@easynews.com
Oh no, you'd not sleep easy if I was at your door. I howl at the moon
too much.
--
Wolf
EasyNews Support Team
sup...@easynews.com
http://faq.easynews.com
>In message <f36kk01q1ml5qc76e...@4ax.com>
>Ja...@attention.net wrote:
>
>>I think for the $10 bucks a month Easynews should send Wolf to tuck everyone in
>>at night.<g>
>
>PLEASE make that opt-in rather then opt-out...
It will cost you $5 extra to opt out.<g>
>On Wed, 15 Sep 2004 20:51:59 GMT, yak <sp...@hormel.com> wrote:
>
>> He TOLD you to. This policy is ridiculous.
>>
>> If you just don't want to because it's too much work, say so. But that
>> "never iniate emails" thing is crap.
>
>This is another thing that EN refuses to discuss, consider or whatever.
>
>They'll just "ignore to death" this topic as they have many, many times
>before.
>
>If they DO discuss it at all, it'll be to stubbornly refuse to adopt something
>many users have expressed an interest in.
>
>There's a few things around here that apparently aren't up for discussion or
>even consideration, no matter how many users want them.
>
>(Links, opting in for email notifications before getting whacked, etc.)
>
>Sorry to sound like a prick about these ideas, but even though I like my EN
>service, I don't understand the blinkered view about these topics, and it gets
>me riled up.
>
>EN reminds me of the famous "three monkeys" when it comes to such things.
>
>
>~~R.Banks
that might be true..
however, everyone has to keep in mind that what we do here is not
'normal' and we can't operate as a 'normal' company would.
there are many issues that might seem strange and down right odd.. but
there are very good reasons for these policies.. and not discussing
those reasons is usually a good policy too!
If you catch my drift.
>Sure. Maybe not ALWAYS true. But I can attest that Easynews has stuck
>up for me when ppl made complaints about off-topic posts in a group
>where everything was off-topic.
>
>I've never seen them with an itchy trigger finger on canceling
>accounts, and the people who do claim that, I'm thinking they aren't
>being totally honest as to what they were doing that got their
>privileges revoked.
>
>E
>
>Oh, yea.. P.S.... How about sending an email to users saying something
>like "you have a message from easynews abuse, click here to see it"
>that takes them to their messagebox at easynews? It gives everyone
>the email notification they want, and also lets Easynews know when it
>was read/deleted/ etc. Of course, with the little opt in for emails
>from easynews stuff.
yeah, we've been kicking that around.. an opt-in to get notified when
you get a post to easynews.messages..
however, one law suit from a guy that gets nailed in divorce court
because of our email, and we might have to close our doors :( But I
think an opt-in for non-descript emails should pretty much eliminate
that problem.
>Jason <sup...@easynews.com> wrote in news:cGa2d.52$DX.1982863
>@news.easynews.com:
>
>> Yes, some users do not agree with our privacy policy. The
>> checkbox is an idea that has been discused but I am not
>> going to comment on the issue as I am vaguely aware of what
>> has taken place in regards to this issue, perhaps another
>> support member can comment on the idea. As for changing the
>> privacy policy thats not something I have to power to do,
>> nor do I believe a majority of people want. The individuals
>> that participate here are relatively small when compared to
>> the number of Easynews members. Anonomity is important to
>> many of our users and we understand the privacy concerns.
>>
>> I still don't quite understand what all the fuss is
>> regarding contacting Easynews. Its simple, you try and post
>> - you can't, so you open your email client and send us an
>> email, and in a few minutes we'll have it taken care of. If
>> we sent you an email in the first place, would it really
>> matter? Your posting would still be disabled...
>>
>> As for the notion that anyone can email ab...@easynews.com
>> over a flamewar and get your posting revoked, I assure you
>> the abuse department looks in to every case. Once again, we
>> notify you using the Easynews messaging system, which tells
>> you that you have a message waiting. Just make sure you
>> login via www.easynews.com, not bookmark members.easynews.com
>>
>> Again, we are talking about a very small number of users who
>> don't like to email abuse@ ( for whatever reason I am unsure
>> ) versues the very large number of people who have told us
>> they appreciate the no contact policy.
>>
>> Again, this can be an endless debate - I am only clarifying
>> why Easynews has this policy, we have it because we believe
>> privacy to be important. Feel free to leave comments on the
>> surveys that note your request for a 'opt-in' option or
>> another suggestion that you believe is acceptable and the
>> administration will receive it. Beyond that, there is
>> nothing I ( or you ) can do...
>>
>> Take care.
>>
>> Jason
>>
>> PS - As for the Easynews email account spam, I assume you've
>> never gotten a spam email from yahoo? hotmail? The email is
>> an added feature through a third party company that allows
>> customers to have a private email address for their account.
>> Yes, people use it so spam as do users of countless other
>> free email services. Welcome to the internet, er spamernet.
>>
>>
>> If I have, then the return address was spoofed as I do not have any
>free e-mail accts. I've said it before in this forum and I'll say it
>again...within a day or two after signing up for a free easynews e-mail
>acct. I started recieving tons of spam....before signing up I was hardly
>getting any spam. I have had my current e-mail address now for 9 months
>and I have never gotten any spam at that address simply because I do not
>use it to sign up for free offers, e-mail accts, etc.
>It does not matter to me whether the acct. is from a third party or
>Easynews....It became apparent that easynews never checked the privacy
>policy of the third party company.
>>
We did check the privacy policy of bigmailbox.com.. and when we
started the service, everything worked nicely.
However, they went to the dark side and we learned about it the hard
way. I spent over $5k in legal bills out of my own pocket to force
the companies they sold their lists to stop using them after we found
out what happened.
We dropped bigmailbox and now use everyone.net. Everyone.net has a
very strict privacy policy and is on the same wave length when it
comes to customer privacy.
I can assure you that Easynews will never do business with any company
that works on the Dark Side.
>On Sat, 18 Sep 2004 04:09:00 GMT, godzilla <sup...@easynews.comm> wrote:
>I would assume that the link in the email to a message in easynews.messages
>would still require the normal account login id and password. That should
>help the guy who finds pron better than his wife. :-)
>
>me/2
correct.