Problem with sending mail out

[Yoshiro Shibasaki]

I sent several email this morning but they are not delivered to the
recipients. I have tried to send test message to myself and it is not
coming back. I am receiving other mails so connection seems OK.

Could you explain what is wrong?

Cheers,

Yoshi
--
Yoshiro Shibasaki, PhD
Edinburgh, Scotland (UK)

[TB]

I have been having the same problem. It began with mails taking over anhour
to be processed in or out before finally all outgoing e-mails began to fail
with a message from Outlook that it couldn't connect to the SMTP server.

Easynet supposrt said there was a known slowdown on processing mails but no
reported failure problems. I'm still waiting - 18.35 - for a support
engineer to call back.

Interestingly, while incoming mails still work but are delayed - I can use
the webmail (easymail.easynet.co.uk) to send and receive mails almost
instantly.

"Yoshiro Shibasaki" <yo...@easynet.co.uk> wrote in message
news:3A376AAF...@easynet.co.uk...

[John Cowell]

Yep. Same problem here at 11:45pm.

Thanks for the reply/support, Easynet.

Merry Christmas,

John Cowell

"TB" <No...@nowhere.com> wrote in message
news:onPZ5.27242$bp4.6...@monolith.news.easynet.net...

[John Cowell]

But then again - no-one will see this....because I can't send mail out.

Hey ho.....

John Cowell

"TB" <No...@nowhere.com> wrote in message
news:onPZ5.27242$bp4.6...@monolith.news.easynet.net...

[Jeansweb_UK]

News-mail works OK, but e-mail doesn't.

No response from Easynet at 6:13am.

They've said before that they don't ignore support questions. Well, here's
the proof people.

Carry on paying your  per month for this if you will.

Merry Xmas,

John Cowell
"TB" <No...@nowhere.com> wrote in message
news:onPZ5.27242$bp4.6...@monolith.news.easynet.net...

[Anthony Edwards]

On Thu, 14 Dec 2000 06:15:56 -0000, in easynet.support "Jeansweb_UK"
<jeans...@yahoo.co.uk> wrote:

>News-mail works OK, but e-mail doesn't.
>
>No response from Easynet at 6:13am.
>

I'm on holiday at present, but...

>Return-Path: <anthony...@uk.easynet.net>
>Delivered-To: ant...@805.org.uk
>Received: (qmail 58292 invoked from network); 14 Dec 2000 07:54:54 -0000
>Received: from chalfont.mail.uk.easynet.net ([195.40.1.44]) (envelope-sender <anthony...@uk.easynet.net>)
> by hatfield.mail.uk.easynet.net (qmail-ldap-1.03) with SMTP
> for <ant...@805.org.uk>; 14 Dec 2000 07:54:54 -0000
>Received: from topflite.easynet.co.uk (topflite.easynet.co.uk [212.134.255.240])
> by chalfont.mail.uk.easynet.net (Postfix) with SMTP
> id 8F648F839B; Thu, 14 Dec 2000 07:54:52 +0000 (GMT)
>From: Anthony Edwards <anthony...@uk.easynet.net>
>To: Anthony Edwards <ant...@805.org.uk>
>Subject: Test 7:54am
>Date: Thu, 14 Dec 2000 07:54:31 +0000
>Organization: Easynet Ltd
>Message-ID: <04vg3t8suvr48mgtv...@4ax.com>
>X-Mailer: Forte Agent 1.8/32.548
>MIME-Version: 1.0
>Content-Type: text/plain; charset=us-ascii
>Content-Transfer-Encoding: quoted-printable
>
>1-2-3...
>
>--
>Anthony Edwards
>Easynet Ltd - Manchester
>http://www.uk.easynet.net
>anthony...@uk.easynet.net

Sent through smtp.easynet.co.uk at 07:54:52, received by Easynet's
POP3 server at 07:54:54 (a bcc: sent to another POP box on another
ISP's network arrived in a similar timeframe).

It looks as though whatever problem existed, it's fixed now.

--
Anthony Edwards
Easynet Ltd - Manchester
http://www.uk.easynet.net
anthony...@uk.easynet.net

[Declan McLaughlin]

Tried to send some email last night and again just now. Still can't
get anything to go out. Is it just me??

declan

[Easynet Support]

On Wed, 13 Dec 2000 12:25:19 +0000, Yoshiro Shibasaki
<yo...@easynet.co.uk> wrote:

Hello

I apologise for the mail delays that you have experienced.
When sending mail make sure that you have your outgoing mail server
set to smtp.easynet.co.uk
If you are still experiencing problems do not hesitate to contact
support via email or by phone.

Best Regards

Sheena

--
Easynet Technical Support
sup...@easynet.net

Tel: 0845 333 4444
Fax: 0870 222 1011

[Alison]

Me three. I hate you, Easynet.

ALISON

[Alison]

Easynet Support <sup...@easynet.net> wrote in message
news:3a39d340...@news.easynet.co.uk...

> When sending mail make sure that you have your outgoing mail server
> set to smtp.easynet.co.uk

How extraordinary that so many experienced users' settings have
spontaneously reset themselves, and all at the same time.

That's right - blame the customer. Nothing could ever be easynet's fault.

> If you are still experiencing problems do not hesitate to contact
> support via email or by phone.

Oh, good one! BWAAAAAAAAHAHAHAHAHA!

ALISON

[Mark Hynes]

On Fri, 15 Dec 2000 16:09:29 -0000, Alison <i...@easynet.co.uk> wrote:
> Easynet Support <sup...@easynet.net> wrote in message
> news:3a39d340...@news.easynet.co.uk...
> > When sending mail make sure that you have your outgoing mail server
> > set to smtp.easynet.co.uk
>
> How extraordinary that so many experienced users' settings have
> spontaneously reset themselves, and all at the same time.
>
> That's right - blame the customer. Nothing could ever be easynet's fault.

Actually, Support posted mentioning this for the following reason:

Many customers who have been with Easynet some time will have their outbound
mailserver set to "mail.easynet.co.uk", which will have been advised to them
when opening their account. This will still work, however since this advice
was given to customers, our mail systems have undergone rather a lot of
change and expansion, and mail.easynet.co.uk's primary role is now delivery
of incoming mail. "smtp.easynet.co.uk" is a cluster of servers dedicated to
outbound mail, so using this will result in better performance and avoid the
possibility of your outgoing mail being delayed.

The post was not intended to 'blame the customer' or suggest that users'
settings had changed in any way, merely to offer (correct) advice. Apologies
if it was misconstrued.

Regards,
Mark.

--
| Mark Hynes mark....@uk.easynet.net |
| Systems Developer http://www.uk.easynet.net/ |
| Easynet Ltd -- a part of Easynet Group plc |

[John Cowell]

"Mark Hynes" <mark....@uk.easynet.net> wrote in message
news:slrn93pmn3.u...@carcass.noc.uk.easynet.net...

> On Fri, 15 Dec 2000 16:09:29 -0000, Alison <i...@easynet.co.uk> wrote:
> > Easynet Support <sup...@easynet.net> wrote in message
> > news:3a39d340...@news.easynet.co.uk...

<snip>

> Many customers who have been with Easynet some time will have their
outbound
> mailserver set to "mail.easynet.co.uk", which will have been advised to
them
> when opening their account. This will still work, however since this
advice
> was given to customers, our mail systems have undergone rather a lot of
> change and expansion, and mail.easynet.co.uk's primary role is now
delivery
> of incoming mail. "smtp.easynet.co.uk" is a cluster of servers dedicated
to
> outbound mail, so using this will result in better performance and avoid
the
> possibility of your outgoing mail being delayed.
>
> The post was not intended to 'blame the customer' or suggest that users'
> settings had changed in any way, merely to offer (correct) advice.
Apologies
> if it was misconstrued.
>
> Regards,
> Mark.
>
> --
> | Mark Hynes mark....@uk.easynet.net |
> | Systems Developer http://www.uk.easynet.net/ |
> | Easynet Ltd -- a part of Easynet Group plc |

Sorry Mark, but by the very nature of your comments you are putting the onus
of blame onto the customer. The fact is that:

(i) "mail.easynet.co.uk" did not work (as has been mentioned several times
by other posters in this group, including myself);

(ii) your [Easynet's] systems have (as you have admitted) "undergone rather
a lot of change and expansion" and

(iii) there is a "possibility of outgoing mail being delayed [by using
mail.easynet.co.uk]".

I rather think this puts the onus of blame firmly back upon Easynet's
shoulders.

In addition, I've been informed by 'Willard' at Easynet Support that the
recommended change from "mail.easynet.co.uk" to "smtp.easynet.co.uk" was
advised to ALL customers. I have certainly not had any sort of
communication of that sort from Easynet. In fact, the only communication I
have received from Easynet is when I have received a new Switch card and my
payment has subsequently been refused.

Comments?

(I think this post may be ignored......take note everyone.)

Kind regards,

John Cowell

[John Cowell]

Oh look everybody!

My questions have been ignored. If you're reading this and are not
surprised, I'd love to hear your comments. It might be fun. (Probably not,
but it might make Easynet sit up and raise an eyebrow.)

Merry Xmas.

John Cowell

"John Cowell" <john....@easynet.co.uk> wrote in message
news:kIx%5.40798$bp4.9...@monolith.news.easynet.net...
<snip>

[Martin Saunders]

John Cowell wrote:
>
> Oh look everybody!
>
> My questions have been ignored.

I didn't see any support questions in your last post.

Are you still unsure as to which mail servers to use?

Regards

Martin

--
+-----------------
Martin Saunders New Products Manager Easynet Ltd.
'Best ISP product - Easynet Dial' by ISPA 2000 http://about.easynet.net
martin....@uk.easynet.net Tel:(+44) (0)20 7900 4444
-----------------+

[John Cowell]

"Martin Saunders" <martin....@uk.easynet.net> wrote in message
news:3A407CE3...@uk.easynet.net...

I can only reiterate previous comments.....I'm not going to waste bandwidth.

If you want to know of the problems then check out previous messages.

By the way, I do (now) know which servers to use, unless Easynet have
changed them again without telling anybody.

Try answering the direct questions in future, rather than simply responding
to snipped posts. It might just help people.

Merry Xmas

John Cowell

(I expect this to be ignored)