sending mails

[Emiliano Tardioli]

Hi!!! Im using version 1.3.2 and im unable to sent the confirmation mail for bookings using a gmail account. Thks in advance!

[Alex Tselegidis]

Hello! 

It is strongly advised that you upgraded to a newer version (feel free to email us for upgrade services). 

In order to use gmail as SMTP you will need to generate an app-specific-password and use that in the email.php. 

https://easyappointments.org/2022/05/16/how-to-fix-email-delivery-problems/

Alex Tselegidis, Easy!Appointments Creator
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[Minna Dahlstrom]

Hi,

I'm encountering the same problem with the newest version 1.5.0: customers having gmail don't receive confirmation emails. How to fix this problem? Great thanks for advice!

[Mergim Alija]

Hi,

Could you please first provide us with your email configuration (email.php), located under /easyappointments/application/config?

Kind regards

[Alex Tselegidis]

Hello! 

Please check this guide: 

https://easyappointments.org/2022/05/16/how-to-fix-email-delivery-problems/

Also this framework docs page: 

https://developers.easyappointments.org/framework/libraries/email.html#email-preferences

Alex Tselegidis, Easy!Appointments Creator
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[Minna Dahlstrom]

Hi,

Please find different configurations of email.php & outcomes. So, the problem is that customers having gmail don't get confirmation emails. Service providers having O365 and other emails have no issue.

<?php defined('BASEPATH') or exit('No direct script access allowed');

// Add custom values by settings them to the $config array.

// Example: $config['smtp_host'] = 'smtp.gmail.com';

// @link https://codeigniter.com/user_guide/libraries/email.html

$config['useragent'] = 'Easy!Appointments';

$config['protocol'] = 'mail'; // or 'smtp'

$config['mailtype'] = 'html'; // or 'text'

// $config['smtp_debug'] = '0'; // or '1'

// $config['smtp_auth'] = TRUE; //or FALSE for anonymous relay.

// $config['smtp_host'] = '83.143.219.45';

// $config['smtp_user'] = '';

// $config['smtp_pass'] = '';

// $config['smtp_crypto'] = 'ssl'; // or 'tls'

// $config['smtp_port'] = 25;

// $config['from_name'] = '';

// $config['from_address'] = '';

// $config['reply_to'] = '';

$config['crlf'] = "\r\n";

$config['newline'] = "\r\n";

--> Service provider gets the confirmation to O365 email, but a customer doesn't get the confirmation to gmail.

<?php defined('BASEPATH') or exit('No direct script access allowed');

// Add custom values by settings them to the $config array.

// Example: $config['smtp_host'] = 'smtp.gmail.com';

// @link https://codeigniter.com/user_guide/libraries/email.html

$config['useragent'] = 'Easy!Appointments';

$config['protocol'] = 'mail'; // or 'smtp'

$config['mail_host'] = 'mail.youbestwell.fi';

$config['mailtype'] = 'html'; // or 'text'

// $config['smtp_debug'] = '0'; // or '1'

// $config['smtp_auth'] = TRUE; //or FALSE for anonymous relay.

// $config['smtp_host'] = '83.143.219.45';

// $config['smtp_user'] = '';

// $config['smtp_pass'] = '';

// $config['smtp_crypto'] = 'ssl'; // or 'tls'

// $config['smtp_port'] = 25;

// $config['from_name'] = '';

// $config['from_address'] = '';

// $config['reply_to'] = '';

$config['crlf'] = "\r\n";

$config['newline'] = "\r\n";

--> Service provider gets the confirmation to O365 email, but a customer doesn't get the confirmation to gmail.

<?php defined('BASEPATH') or exit('No direct script access allowed');

// Add custom values by settings them to the $config array.

// Example: $config['smtp_host'] = 'smtp.gmail.com';

// @link https://codeigniter.com/user_guide/libraries/email.html

$config['useragent'] = 'Easy!Appointments';

$config['protocol'] = 'smtp';

$config['mailtype'] = 'html'; // or 'text'

// $config['smtp_debug'] = '0'; // or '1'

// $config['smtp_auth'] = FALSE;

// $config['smtp_host'] = '83.143.219.45';

// $config['smtp_user'] = '';

// $config['smtp_pass'] = '';

// $config['smtp_crypto'] = 'ssl'; // or 'tls'

// $config['smtp_port'] = 25;

// $config['from_name'] = '';

// $config['from_address'] = '';

// $config['reply_to'] = '';

$config['crlf'] = "\r\n";

$config['newline'] = "\r\n";

--> Service provider doesn't get the confirmation to O365 email, and a customer doesn't get the confirmation to gmail.

For your information also the dns-settings having spf record required by Google:

What should be changed to get emails working properly?

Great thanks for your help!

Best regards,

Minna

[Alex Tselegidis]

Hello! 

Is there some error message you are seeing in the logs? 

[Minna Dahlstrom]

Hi Alex,

Great point! I found this one (please find the file attached):

public_html/easyappointments/storage/logs/

Many, many thanks for your help!

Best regards,

Minna

[Alex Tselegidis]

Thanks! It seems that the email host name was not specified. 

> Email was not sent: You did not specify a SMTP hostname.<br />Unable to send email using PHP SMTP.

Could that be missing from your email.php configuration? 

Alex Tselegidis, Easy!Appointments Creator
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