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Francisco Raya

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Aug 2, 2024, 1:33:18 AM8/2/24

to earnalhusy

I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.

call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?

I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.

I have the Basic Netflix account through my Volt package. Initially this was working as expected, I could watch Netflix in 2 devices simultaneously, until recently it stopped working. I can watch Netflix on 2 of my Virgin boxes but when I try to watch on an iPad, 3rd Netflix box, phone etc, I get a message that my payment details need to be updated.

Hi Dave I have three Virgin boxes l, NF works on 2 of them and no other devices, last week I received a notification last week from NF that my account is now suspended due to non payment, gone from bad to worse.

Combined with the need for Gigabit internet and the fact that always-on OCAs draw about as much energy as a vacuum cleaner, these boxes would be overoveroverkill for anything other than perhaps a small, private island nation.

Voice-enabled set-top boxes also open the door to expand use cases beyond basic search and functionality to also include monetization opportunities that bring value to the user. Voice assistants broaden the possibilities of what viewers can experience while increasing revenue for companies.

The SoundHound and Netflix solution is expected to reach a significant number of consumers as the RDK platform continues to gain wide adoption for video set-tops, broadband gateways, and IoT devices. In May 2021, adoption of the platform surpassed 80 million device deployments worldwide, according to RDK Management.

Want to learn more about how consumers could use voice-enabled set-top boxes? The following video includes voice commands to easily navigate content, seamlessly control playback functions, and even order food or control devices in the home. Watch the Netflix and SoundHound voice-enabled RDK-based set-top box demo.

Voice-enabled RDK set-top boxes are launching a new age of functionality, efficiency, and ease of use for viewers. Media providers looking to increase revenue while providing exceptional customer experiences should consider the benefits of voice AI technology before their competitors join the voice-first era.

Customized, branded voice assistants are already delivering ROI to those companies that have implemented them as interfaces to their products, apps, and services. These brands have realized the business value of the improved customer experiences, efficiencies, and brand loyalty that result from the implementation of branded voice assistants in their products.

A successful TV viewing experience means the viewer is as immersed in the content as much as possible with few to no interruptions that frustrate them or take them out of the experience. These frustrations can include typing in titles using small arrow keys, navigating through massive catalogs of content to find the right entertainment, trying to turn on closed captions, needing to pause the show when the remote is nowhere to be found, and more. With voice-enabled TVs and remotes, these pain points can be overcome by offering fast, efficient, and hands-free interactions.