Re: Cannot Update Windows 10

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Anna Pybus

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Jul 12, 2024, 5:54:23 PM7/12/24

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I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the desktop! (for example, I can "see" an updated Excel file in the Dropbox viewer, but when I try to open it up in Excel, I only get an older file.) I think the Dropbox app is not loaded in Windows 11, but when I attempt to install the download (both the regular and the extended), I get an error message that the files needed cannot be accessed. Is this the problem? If so, how do I fix it? The Microsoft Store only has something called Dropbox for S Mode (I don't have S Mode, as far as I know). Should I use that? This is both confusing and frustrating. Help!

cannot update windows 10

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I suspect there's an issue with the Dropbox app. It is in the list of apps I can get to through the Start menu, but when I click on it, nothing happens. There's no icon for Dropbox on the Taskbar or in the Hidden Icons cluster.

I tried (several times) to download and install the Dropbox app from the Dropbox website. The download seemed to go properly, and it started to install, but then stopped, and I got an error message to the effect that the installer could not open the proper files.

I downloaded Dropbox for S App again, and opened it. The up-to-date files are there, much like on the Dropbox website, but when I try to open a file (for example an Excel file, using Excel), it's empty. If I look for the file through Excel, it's not the up-to-date file. This isn't the answer...

Yes. I can open the web-based Dropbox, and it's up-to-date. The problem occurs when I try to either access a Dropbox file from one of my Office applications (Excel, Word), or open a file from the web-based Dropbox into the Office application (in which case it does not load up, or I get the non-updated file from before I upgraded to Windows 11).

The link you sent me for getting out of S mode applied to Windows 10, not Windows 11, and I could not make sense of how to apply them to what I saw in my now Windows 11. If you think this really might be the issue, can you provide any instructions about what to do?

Previously using Office 365 E3 with cloud services and Office desktop. All devices which connected to, e.g., Exchange Online over Outlook are listed in Azure AD as "Azure AD registered" with "Owner" the respective user, who connected to the cloud service. No surprises here.

A previous admin had the glorious idea to provide OS deployment with an on-prem SCCM server. This server is used solely for this purpose - no software, patch or config management happens, but, of course, the SCCM agent is installed and running. Current version is 2107, if at all relevant.

Now, in the last month we have migrated the licensing model from Office 365 E3 to Microsoft 365 E3, including the "Windows 10 E3" license, which, theoretically, provisions us with Windows 10 Enterprise licenses, as a "step in" or "upgrade" from existing Pro licenses.

After AD Connect sync, the test computer is shown in Azure portal / Devices shortly double - one is Azure AD registered, the other is Hybrid Azure AD joined. But that's expected and well described by MSFT. After a while only the hybrid object is listed. All good here.

1) On the local computer, under Settings / Accounts / Access work or school account my cloud account had disappeared, leaving only the local domain account listed. And I'm sure that it was there before. For once, there is an issue with MFA, as described here -us/windows/deployment/windows-10-subscription-activation#multifactor-a... , I headed out to Notifications / "Work or school account problem" and then Fix now. The MFA authentication was successful, and the warning disappeared from the Notifications, but my MS365 account was still missing. And in Azure portal, my device was listed with Owner "N/A" instead of my account.

2) This is where I bluntly decided to click on "Connect" and add the cloud account. This worked, but strangely, onboarded the device in Intune as well (instead of simply adding an owner to the computer object in Azure). And yes, now I have under Access work or school account both buttons: "Disconnect" and "Info", the latter being the typical sign for a successful Intune/MDM onboarding.

I have followed the Troubleshooting section from the initially mentioned online documentation, but my GUI experience is deviating from Figure 11. There is no mentioning of Enterprise. And also there is no "Troubleshoot", as in link Figure 12. All I see is this:

And listed in Endpoint Manager admin center as follows. Here yet another issue - the device was initially listed as Personal. I needed to manually change the ownership to Corporate. What a nonsense, when it got obviously hybrid AAD joined and MSFT is detecting the SCCM agent (therefrom the Co-managed status, even though we have not activated ANY cloud functionality and integration on the on-prems SCCM server)

@mbtfcu275 My CSP opened a ticket by MSFT. The usual: 1st level, 2nd level... Gone through three MSFT 3rd level support teams... And then suddenly: "there's a problem with the activation: your firmware key was rejected", or something like this. Obviously a bug in the activation server, because this is an HP UEFI / OEM brand new business laptop key.

@BoSolo Thanks for the update, I'm banging my head against the wall on this. I have to have a go/no-go decision for our open value agreement within the next couple of weeks and this is holding me back from moving into Microsoft 365 and dropping the device licenses. Please update if you get a response, I'd appreciate it.

In our case: "An issue was identified with the subscription configuration at the tenant backend level, which required a resync of license for your tenant".
Please check the event logs of affected computers under Applications and Services Logs / Microsoft / Windows / Store / Operational and search for Event ID 8003. If the content contains something like "The entitlement is in a state that prevents it from being used to create a Content License", then you have very good chances to have it fixed. Simply open a case with email address removed for privacy reasons (or via your CSP, for the ones not having a direct agreement with MSFT).

I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and reinstalled the program, to no avail. If I click on it, I get the hourglass, which will not stop unless I forcibly close it with Task Manager. Any ideas? Rather desperate here. I do have another Dropbox account through my institution, but it does not reference this folder.

Thanks for responding. I don't have any error messages - as I indicated, the system just hangs when I try to open a folder within the overal \Dropbox folder using Explorer. Not sure you mean by a screen shot of the system tray. The version I am running is 176.4.5108.

Hello Nancy; Still very frustrated. I am referring to my Dropbox installation on my laptop, Windows 10. Still same problem. I can open the c:\(user)\Dropbox folder (but it takes a long time) and can see the folders with it. But I cannot open any of them by clicking on the folder (I am referring to Windows Explorer, not opening dropbox with my browser).

Installed the new version, same problem (see below). Restarted to close Dropbox, same problem. However, I tried a copy of a folder in \Dropbox using Powershell and it worked OK (copy c:\Users\WMR\Dropbox\Rebecca\*.pdf g:\rebecca\). Is there a Dropbox cache or something that I should clear out in my \Apps folder? I don't want to experiment without knowing which ones to delete.