When this bug occurred again, I did open task manager, but AcroRd.exe wasn't running. I did close adobe update that was running, but that didn't help. However, I am given an option in my windows folder to permanently delete the file in question (as opposed to just moving the file to the recycle bin) and that worked. Thank you for your suggestions.
Faculty and staff automatically have an adobe.com account and will use their Net ID and Net ID password to log in. Visit our Adobe Creative Cloud for employees page for more info on how to get access.
If you have a Creative Cloud account, and when attempting to download software from adobe.com you are being asked to purchase something to continue, first download the Creative Cloud Desktop App: -app.html. Once the app is installed, log in, and you should be able to download software from within that app.
Adobe Creative Cloud Express, formerly Adobe Spark, is available for those with a Creative Cloud license. Creative Cloud Express is a web and mobile-based graphic creation solution that enables you to create and share impactful visual stories easily. Sign in with your UT account at www.adobe.com/express/ to get started.
The Adobe CC software is available to the UNC-Chapel Hill community through an Adobe Enterprise subscription model. To begin the installation process, you need to uninstall all old Adobe products from your computer. To uninstall the Adobe software, visit the adobe.com article: Use the Creative Cloud Cleaner Tool to solve installation problems.
Clients purchasing Adobe are responsible for the installation and correct use of the product, as well as understanding hardware and operating system requirements. Sign in to creativecloud.adobe.com/apps to install and download the appropriate application.
You can migrate your Creative Cloud assets from your student account to a personal account if you would like to keep them. You can sign in to graduation.adobe.com and follow the instructions to use their automatic migration tool. If you won't have a personal Creative Cloud account, you can manually download files and save them to your desktop or a cloud service.
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