Fwd: Customer Satisfaction Survey on new product

[haresh balu]

Folks,

Hope all are doing fine. I request you to fill up the below short survey for one of my projects which will take 5 mts( approx).

Imagine you have bought a Akash Tablet recently. Provide your responses accordingly. Will be very helpful if you respond before noon.

Note : In the question beginning with "The following is the list of products and services", Fill your responses under "Very Poor", "Fair" Or " Excellent" columns. Ignore the columns without headings.

Rgds,

Haresh

---------- Forwarded message ----------
From: <sraman...@gmail.com>
Date: Fri, Jan 11, 2013 at 9:28 AM
Subject: Customer Satisfaction Survey on new product
To: hares...@gmail.com

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Customer Satisfaction Survey on new product

Hi there, thank you for your willingness to share your feedback! I am asking you to complete this short survey because you have purchased one of my digital products. Thank you for your time!

Name *

Email *

Website

Please tell us the reason for buying this new Aakash tablet PC? * (Please select all that apply)

• Attractive offer
• Discounted price
• Quality of the product
• Want to give a try
• Other:

Do you think product description is suffice? * (Please select all that apply)

• More than enough
• Not at all enough
• Correct level of description provided
• All of the above

How do you perceive the quality of this product would be? * (Please select all that apply)

• Expecting to be good
• Read the blogs, seems to be good
• Has all the features of other competetive tablet PCs
• All of the above

What do you think the relative advantage of this product? * (Please select all that apply)

• Cheaper cost
• Good quality for the cheaper price am spending
• Has all the features which am looking for
• Can't say now

What do you think the perceived risk of buying this product? * (Please select all that apply)

• Quality may be poor
• Have never heard about this brand
• Have never heard about this brand's customer care reputation
• All of the above

How confident you are about post selling, service quality for this product? * (Please select all that apply)

• Hoping for the best
• Heard some good and bad stories from internet blog
• 50-50% now on service
• Can't say now
• Other:

How did you find our products? *

• From Internet
• My local newspapers
• Search Engine
• Recommendation from a friend
• Word of mouth from neighbour
• Other:

Do you recommend to add any other additional features to this product? *

• Yes
• May be
• Based on quality of the existing features
• Can't say now
• Other:

Do you think advertisement for this product is suffice? *

• Yes
• No
• Could have done more through local radio channels
• Can't say now
• Other:

How do you see the cost of the product? *

• Low cost
• High cost
• Can't say now
• Other:

If you have contacted Aakash customer service, were all problems resolved to your complete satisfaction? *

• Yes, by the company or its representative
• No, the problem was not resolved
• No problems hence not contacted the customer care so far
• Other:

The following is a list of product and service items. How satisfied are you with Aakash tablet on each item? *

		Very Poor		Fair		Excellent
Quality
Pricing
Design
Format
Support
After purchase service

Based on your experience , would you consider purchasing more of my products in the future? *

• Yes
• No
• May be
• Depends on the quality
• Other:

Please tell us how long you are using this tablet PC? *

• Less than 1 month
• 1 month to 6 months
• More than a year
• Never used
• Other:

How frequently you use this product? *

• Once in a day
• Throught the day
• Twice a week
• Once in a month
• Other:

Compared to other tablet PCs, would you say that Aakash tablet is, *

• Much better
• Somewhat better
• More or less same
• Worse
• Other:

What ais the main reasons of your purchase of Aakash tablet PC? *

• Official use
• Enternaiment
• Manily for video conferencing
• To gift to someone
• Other:

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