problem with E-Run

[George Yang]

Dear E-Prime users

I am really new to E prime, with nearly zero prior experience. So please bear with my really dumb question.  I only have the E prime evaluation version on my computer (I wish I could have the full package). And, in order to collaborate with another colleague in another institution, I purchased E Prime Run time license.

However, when I was running the E prime script written by my coworker, the E run was not working. It showed that "the Demo/evaluation license does not support E-Run". I googled for this problem, was not lucky enough. I should say that. I first installed the evaluation version of E-Prime on my pc, then installed the E-Run.

I tried to uninstall the E prime evaluation version and E-run. Then first install E-Run and then E prime evaluation version. After generating the E run script on the evaluation E prime,the same problem occurred when I tried to open E-Run.

I guess that some of you may feel this is really a dumb question. However, it has been baffling me for a few days. I emailed PST, but no response so far. My collaborator in another institution could not figure it out either. So I am here now.

If any of the group members can help me out, I'd really appreciate it.

Thanks a lot.

Sincerely,

Chunsheng Yang
University of Connecticut

[David McFarlane]

Chunsheng,

You may just have to wait for PST Support to help you out with this,
but offhand, I think you will have to use the E-Prime License Manager
(LicenseManager.exe) in order to insert the correct license numer for
your installation. Again, PST Support should give you instructions
on how to do that, see links below for best ways to contact them.

-----
David McFarlane
E-Prime training
online: http://psychology.msu.edu/Workshops_Courses/eprime.aspx
Twitter: @EPrimeMaster (https://twitter.com/EPrimeMaster )

/----
Stock reminder: 1) I do not work for PST. 2) PST's trained staff
take any and all questions at https://support.pstnet.com , and they
strive to respond to all requests in 24-48 hours, so make full use of
it. 3) In addition, PST offers several instructional videos on their
YouTube channel (http://www.youtube.com/user/PSTNET ). 4) If you do
get an answer from PST staff, please extend the courtesy of posting
their reply back here for the sake of others.
\----

[George Yang]

Thanks, David,

I will try it. And hopefully PST people will get back to me soon.

Have a good one.

Chunsheng

[Peter N. Steinmetz]

I am also now struggling with this issue of trying to just use the runtime after having installed the demo version. 

I tried uninstalling both the demo and the runtime, then re-installing the runtime, but that doesn't do it.