USB Key not being detected by E-prime

[Joseph Williams]

Hi Everyone,

In the past I've successfully used E-prime through Parallels on my Mac laptop and desktop: when I plug in the USB key, Parallels detects it and so it runs without a problem.

However, I'm having problems using a new computer- the most recent aluminium Macbook. Since I restored my old system to this laptop using time machine, I can't get the USB key to be detected. I can't tell if it's a problem with my version of Parallels, the new Macbook, or E-prime's system itself.

Does anyone have any ideas or tips, or ever experience a problem like this?

I've reinstalled drivers in two ways on the Windows system (as PST suggests below):
Hasp User Setup
This file should be downloaded first if having any troubles recognizing the E-Prime HASP Hardware key.
Hasp Install Setup
This file should be downloaded if having troubles with the E-Prime HASP Hardware key. After downloading, run the first time and select 'Remove Driver'. It is recommended that you reboot after choosing 'Remove Driver' even if not prompted. After rebooting, run HaspInstall.exe again and this time select 'Install Driver'. 

I also noticed that the key doesn't light up when I plug it into my Mac, so I installed the HASP drivers for Mac: http://www.aladdin.com/support/hasp/enduser.aspx
It gets the key to light up, but it still doesn't work.

The surprising thing is that Parallels does detect the key and indicates that "HASP 2.17" is plugged in. It's just not being auto-detected or recognized by E-prime and I've been locked out from programming.

Any help would be greatly appreciated,

Joseph

[Rick O'Gorman]

Hi Joseph,

Maybe someone who uses Parallels will contribute, but I use Virtualbox
instead of Parallels and have had similar problems to you. I have found
that the best way seems to be to make sure I have internet access when
activating/validating e-prime with the dongle and letting Windows look
for the driver. I got e-prime working once with a downloaded HASP driver
but couldn't the next time. Letting windows find it online worked best
for me. Also, I find that the Mac OS X grabs control of the HASP dongle
when it's inserted, so first eject it in that OS but don't actually
remove it. Windows should then find it, but if not then removing it and
then re-inserting it works for me. You may also need to make your
Parallels install aware of the HASP dongle as a device that it can control.

Best,
Rick

Joseph Williams wrote:
> Hi Everyone,
>
> In the past I've successfully used E-prime through Parallels on my Mac
> laptop and desktop: when I plug in the USB key, Parallels detects it and
> so it runs without a problem.
>
> However, I'm having problems using a new computer- the most recent
> aluminium Macbook. Since I restored my old system to this laptop using
> time machine, I can't get the USB key to be detected. I can't tell if
> it's a problem with my version of Parallels, the new Macbook, or
> E-prime's system itself.
>
> Does anyone have any ideas or tips, or ever experience a problem like this?
>
> I've reinstalled drivers in two ways on the Windows system (as PST
> suggests below):

> *Hasp User Setup* <javascript:void(0);>

> This file should be downloaded first if having any troubles recognizing
> the E-Prime HASP Hardware key.

> *Hasp Install Setup* <javascript:void(0);>

> This file should be downloaded if having troubles with the E-Prime HASP
> Hardware key. After downloading, run the first time and select 'Remove
> Driver'. It is recommended that you reboot after choosing 'Remove
> Driver' even if not prompted. After rebooting, run HaspInstall.exe again
> and this time select 'Install Driver'.
>
> I also noticed that the key doesn't light up when I plug it into my Mac,
> so I installed the HASP drivers for Mac:
> http://www.aladdin.com/support/hasp/enduser.aspx
> It gets the key to light up, but it still doesn't work.
>
> The surprising thing is that Parallels does detect the key and indicates
> that "HASP 2.17" is plugged in. It's just not being auto-detected or
> recognized by E-prime and I've been locked out from programming.
>
> Any help would be greatly appreciated,
>
> Joseph
>
> >

--
Rick O'Gorman, PhD
Psychology, Faculty of Development and Society
Collegiate Crescent Campus,
Sheffield Hallam University,
Sheffield
S10 2BP

Phone: 0114 225 5788 Fax: 0114 225 2430

http://www.shu.ac.uk/psychology/staff/OGorman.html

No passion can survive a woman's seeing her lover hold
his fork in the wrong way.
~Edith Wharton