Emanage for software support calls

[John B]

Is anyone out there using the support/service ticket portion of
Emanage effectively for customer support? We offer different software
packages for our customers and need an effective way of tracking calls
and correctly billing. Anyone had success with this?

Thanks

John Bowling
Patterson Pope

[Philip Carter]

There are a few companies using the help desk for software support.
you can e-mail Chris Betlach (he's a member of this group) and talk
about it with him, also, Carlos from United Business Systems (he's
also a member, see some of the other posts for his e-mail). Carlos
usess it for smead link software.

[Carlos]

As Philip stated, I use the Help Desk on a daily basis for my software
support customers. If you have any questions regarding it, or how I
use it feel free to e-mail me.

[Jeff]

John,

This is late as I am new to this group, but I have been using the help
desk for a couple of years and I have been using the service tickets
to schedule for well over a year. We have a fairly extensive set of
call types, service item types and service contracts being tracked in
emanage currently.

I haven't directly tied billing with the tickets based on how I charge
my customers (minimum charges and so forth).