General Outlook/e-manage Communications Error Fix

[Marketplace Software, LLC Support]

How To: e-manage To Outlook Connectivity Issues

Summary

When opening and closing e-manage often, occasionally users experience
loss of connectivity to Outlook through e-manage.

Symptoms

Loss of e-manage to Outlook connectivity

Causes

Opening and closing e-manage frequently throughout the day.

Resolution

To correct this issue:

1. Close Outlook
2. Close e-manage
3. Press the "Ctrl", "Alt" and "Delete" keys on your keyboard
simultaneously
4. In the "Task Manager", "Processes" area, verify "Outlook.exe" and
"emanage.exe" are not listed. If either or both of these processes
are listed after you have closed the programs, right click the process
in "Task Manager" and select "End Process".
5. Once both programs and their associated processes are stopped,
right click the "Start" button (lower left hand corner of your
screen). Select "Explore"
6. Scroll to "Program Files"
7. Left click the "+" symbol located to the left of the folder
8. Locate the Marketplace Software, LLC" folder
9. Left click the "+" to the left of the folder
10. Left click ON the folder labelled "e-manage version x.x"
11. Locate the file within the "e-manage version x.x" folder labelled
"secman.dll"
12. Left click the "secman.dll" file once to highlight
13. Simultaneously press the "Shift" and "Delete" keys to permanently
delete the file
14. Confirm the delete command
15. Once the "secman.dll" file has been deleted, open Outlook
16. Once Outlook is open, open e-manage

Outlook communication should once again be restored.