COMPLAINT TO TRAI AGAINST TATA TELESERVICES ON ONE MONTH DELAY IN ACTIVATION OF PHOTON DEVICE

[Mahendra Kumar Gupta]

My Tata telecom device was activated after over one month of its purchase after I have taken up this issue vigorously my sending mails almost daily and receiving vague replies every time.  Even the company misrepresented that it sent a representative to verify my address. Last month, I lodged a complaint with TRAI attaching all the mails and a brief, totalling 35 to 40 pages.

Yesterday, I received the following mail from Tata Teleservices Ltd. which is self-explanatory but I do not know how to react. The complaint was not made for a compensation of Rs. 400/- and the Company has not informed about my query of false claim of sending a representative who submitting negative report about my residence.  Also, Company has not mentioned any action against its erring staff.

I shall be thankful if u can guide on my response on the mail.

M K Gupta

COPY OF MAIL RECEIVED FROM TATA TELESERVICES

Dear Mr. Gupta,

Thank You for surfing with Tata Photon!

This is with reference to your complaint registered under reference number NA-03-13-0004 regarding your TATA Photon number 9212035073.

We would like to inform you that we have coordinated with our concerned department and observed that there was a delay in activation of your aforesaid number.

We sincerely regret for the inadvertent inconvenience caused to you and for delay in activation. We would like to inform you that we have taken it up with the concerned team and have taken adequate measures to ensure the non-occurrence of such incident in future.

We value the relationship built with you and request you to view this incident as an aberration.

Further, we offer you the adjustment of Rs.400 against the current outstanding of Rs.946. therefore we request you to clear the remaining outstanding of Rs.546 and write back to us enabling us to process the offered adjustment.

We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.

 

Yours sincerely,

Nitin Verma

Appellate Authority Desk

Tata TeleServices Ltd.

[Arun Banerjee]

As far as MTNL is concerned they generate next bill after deducting the amount which have caused inconvenience to the customer. Regarding action taken on staff - MTNL issue Memo to staff / official concerned (it seems) as I got a call from the official responsible for delayed action and enquired whether the service (be it net or telephone) is satisfactory. 

So Gupta Sir, firms only compensate by reducing charges for the specific period only. Pink slip is not issued to employee. 

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