Performance of Listening Post

[Arun Banerjee]

An RTI was filed to know about the working of Listening Post grievance. The same is attached. 

I am just taking one case with ID No. 20151464. The case status shows over by DDA as per status dated 14.8.15. 

The same case status says SHO Sagarpur has been informed for removal of kiosk dated 21.7.15.

If this way cases are being disposed of by Listening Post, it is better to close down the portal. 

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অরূণ ব্যানার্জী 

αrun ßanerjee

Dwarka

Use email save tree

(M) 9868227877

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[REJIMON C K]

The info sought very much within AMBIT of definition under Section 2(f) of RTIA 2005.

The PIO at LG Office is HABITUAL of denying information

The PIO also failed to reply point by point

The File Noting and other details not provided- set how casual grievance handling even in LG Office which is claim as the Govt of Delhi.

The PIO also denied the ifnormation on action taken as per norms alleged dereliction of duty and insubordination - defying orders of superior officer

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[Sudha Iyer]

Who is looking after the definitions here???  the Listening Post is only to forward the mails - its a postmaster basically.  They do not want to know what happens after they have forwarded  - whether they have fwd to the  right or wrong person.!!  Its such a waste of time.

They have created so many emails - without fixing any responsibility or timelines.  It is just taxing the person who complaints.  We have to keep following up.  Why cant the LP be made responsible to deliver the final result to the complainant, within a specified time.?  LP should be the one point contact..rather than just forwarding agent.!!!!

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From: reji...@gmail.com
Date: Thu, 20 Aug 2015 11:42:11 +0530
Subject: Re: [Dwarka Forum-] Performance of Listening Post
To: dwarka-r...@googlegroups.com; lggc....@nic.in

[Sushil Kumar]

Unfortunately this is the reality what you have expressed.This is directly linked with the attitude of the people employed there.Can you believe many people are not happy in the ministry only bcz they have have to come office on time these days.Govt may have good intention while coming up with these mechanism but the response of people executing it is pathetic.

Dont know how to describe but only suggestion is to  keep writing about.

Wo Subha Kabhi To Ayegi

[Sudha Iyer]

Coming to work on Time - is a HUGE  thing for these Government employees.  The private sector has/ have been slogging their butt out, working extremely hard to EARN THEIR living - in actual terms - and pay huge taxes to the Government - who inturn (after the 6th pay commission) pay huge salaries to these incompetent employees. 

One thing it goes to prove is -  we have the rules & laws in place - Where we lack is the strict implementations.  Once you enforce the rules - whether cut on their leaves or salaries - its starts pinching - and people follow.  Which is what is happening now.  How come all are reporting on time now?  IT is a very normal thing to report to office on time - But this had to be imposed.!!!  Need some discipline in life.!!!

WE have multi million things in life - not just to keep following on ONE OR TWO complaints.  Here also - make one authority responsible - If they dont resolve the complaint - then penalize them - deduct his salary. Things will work.   YOU HAVE TO ENFORCE IT...

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Date: Thu, 20 Aug 2015 12:06:14 +0530

Subject: Re: [Dwarka Forum-] Performance of Listening Post

From: sushil...@gmail.com
To: dwarka-r...@googlegroups.com

[Arun Banerjee]

I am keeping on. As it is mentioned that cases are reopened.

But the more I write on an issue more information is being received. All these information clearly shows how reality of corruption is being concealed by officers of various Departments.

[REJIMON C K]

The attitude of Govt employees will only change if there is an ACCOUNTABILITY at each level. Numerous Law/Rule/ACT/Notificaiton/Order/Circular exist for Public but when it comes these Babus there RULES/ACTS/Notificaiton/Order/Circular remain on paper.

Have an example

DDA Group     A                  B                     C              Total (Employees on regular establishment)                 W/C(R)
                      402               809                   634           6,845                                                                             7,500

Now see whose Annual Performance

Annual Performance Reports Filed 
Group             A                  B                       C             Total
                       454              932                   420           5,806

IN A & B  group you will fine more APAR filed

IN C its

In B 66% only  get APAR

If the highest office of NCT Delhi i.e. LG Office is this way imagine rest

[REJIMON C K]

My RTI to LG Office dated June still not replied

and just now I received this email from LG Listening post (PLEASE DONT LAUGH) These jokers sitting in these offices with our hard earn sweat.

Recently another incident when Mr. Diwan Singh sent some letters to LG  the Registry REFUSED to give acknowledgement..

---------- Forwarded message ----------
From: LISTENING POST <lggc....@nic.in>
Date: Thu, Aug 20, 2015 at 12:43 PM
Subject: Fwd: Re: [Dwarka Forum-] Performance of Listening Post
To: sagr...@gmail.com
Cc: reji...@gmail.com

-------- Original Message --------
From:

REJIMON C K <reji...@gmail.com>

Date: Aug 20, 2015 2:45:21 AM
Subject: Re: [Dwarka Forum-] Performance of Listening Post

To: DWARKA FORUM <dwarka-r...@googlegroups.com>, LG Cell <lggc....@nic.in>

• Please provide the full name, designation of the staff currently operating the email id lt...@nic.in,  lggc....@nic.in &se...@nic.in
• Please provide the name and designation of the official whom the particular email id operation officially allotted and given user id and password.
• Please provide the department notes and direction for delegation of access to this email.
• Please provide the details of list of records maintained for month wise and year wise complaint received on lggc....@nic.in &se...@nic.in
• If no records maintained, please provide reason recorded for not compliance to manual of office procedure and name of the staff delinqency.
• Please provide file noting and Dak Registration no of email received on email id lggc....@nic.in &se...@nic.in from reji...@gmail.com
• Please provide as per records and document whether the LG Office email IDs  lggc....@nic.in &se...@nic.in come under Manual of Office Procedure Norms.
  
• Please provide method and system adopted by PG department to followup the complaint forward to LG  lggc....@nic.in &se...@nic.in are followed.
• In the absence of reply or no resolution to complaint, what specific action Public Grievance taken on the complaints against various authorities under the LG of NCT Delhi
  
• please provide the details of qualification and experience of the staff designated to operate the above email id.
• Have any delinquency or improper conduct reported in the past, if so details thereof.
• Have any instruction given to operator of the above email id not to register the emails or not to reply the email. if so details of the order.
• Please provide list of staff designated as LG of Office Listening Post and Grievance Cell and their details such as AAR and Annual Performance Report.
• Have LG office recommended departmental disciplinary action against those officials and staff under GNCTD and DDA, MCD etc whom the emails forward by LG Office Listening Post.
• IF not, please provide reason for not initiating action against the defaulted Department staffs.
• Have the LG office conducted any evaluation of the existing Listening post mechanism which simply forward like as POSt Office of Post Man.
• Have any electronic system of record keeping and follow up software system exist in the office of LG, if so please provide details.
• Have Section 4 of RTIA 2005 compliance listed documents , records, minutes, notification, orders, circulars from LG office, if so please provide exact web page link for each category.
• Please provide certified copies of the List of documents as identified Transparency officer in LG Office qualify u/s 4 of RTIA 2005 to be published or will be publishing in LG Office website.
• Have any exemption of RTIA 2005 applicable to LG Offie, if so please provide details. 
• The email forward from se...@nic.in signature read out that "Shri S C L DAS, Secretary to Lt. Governor, Delhi." forwarded email personally. Please verify if the same was forwarded by Mr. Das or on his behalf any staff forwarded. If the same was not forwarded by Mr. Das, please provide file noting or instruction where Mr. Das asked concerned staff whom authorised to use his email id & forward. 

[Arun Banerjee]

​Attaching copy of letter addressed to Hon'ble LG with expectation that action will be taken / initiated.

Don't get surprised with the status report of various dates. 

But surely Reji's word ACCOUNTABILITY​ is completely missing as can be seen from the response.

The phone number of SE HQ, DDA given is 25055204 never respond. complaint lodged with MTNL with Comp. No. 1259 today itself.

On Thu, Aug 20, 2015 at 12:49 PM, REJIMON C K <reji...@gmail.com> wrote: