Consumer Grievance Redressal Forum and Ombudsman-Objections/Comments

[Director - Dignity India]

,

The Secretary,
DERC, Viniyamaki Bhawan, C-Block,
Malvya Nagar,
New Delhi.

Dear Sir,

That was envisaged. DERC has done well to address the issue of Grievance Redressal. We feel that the composition of the Forum along with the Delivery System and Time Frame of Redressal has to be ensured to garner Public Respect.

1. Composition of the Forum: The law states that only three members need to be appointed, however we feel that for effective and fair system there should be five to seven members. Our past experience suggests that two members tend to team up and over rule the third even if the third member is correct. The members should  be a composition of Civil society and Ex-Servicemen. when they too feel the pains like common folks.

2. Co-opt more members: If the law does not allow then co-opt more people from civil society and independent experts as Honorary Members to assist the three members. This will instill confidence in Public.

3. Delivery System and Time Frame: A time bound delivery system should be evolved to address the Grievances of Public. Delays and multiple visits put mental and financial burden on consumers.

4. Punitive Penalties on officials/DISCOMS: It has been noticed that coercive tactics are used by way of exaggerated and inflated recovery claims. This leads to underhand dealings and corruption. Punitive Penalties should be imposed on officials and DISCOMS in cases where recoveries are not found to be within reasonable limit of 10 to 15 percent. It has been noticed that DISCOMS slap notices of recoveries three to four times the actual amount recovered, leading to long delays. Consumer should be compensated for trauma and the same be recovered from the salary of the official.

As requested on earlier occasions, DERC should also call a Public Hearing specifically for Performance Standards and other terms of Agreement with DISCOMS.
1. First Accounts of DISCOMS to be audited by CAG 

   2. Next Tariff Hike Discussions 

This is without prejudice to any other submission that may be submitted at the time of hearing.

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With regards & best wishes

Arun Kumar

Chairman

Dignity Restoration & Grievance Settlement Association (Regd.)

(Regd. Society under society registration Act XXI of 1860 Registration No.

S/RS/SW/0312/2011

B4/84/2 , Safdarjung Enclave, New Delhi-110029

Mobile: 09818003999

            09911581999

Register free Consumer Complaints on Line log on to: 

www.dignityindia.org

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With regards & best wishes

Arun Kumar

Chairman

Dignity Restoration & Grievance Settlement Association (Regd.)

Mobile: 09818003999

            09911581999

Register free Consumer Complaints on Line log on to: 

www.dignityindia.org

[K C Kumar]

This is the balanced approached which DERC must consider it in proper perspective.

Rgards

K C Kumar

Sent from  my iPad

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