MTNL BROADBAND IN DWARKA: ARE YOU HAPPY ?

[REJIMON Keshavan Chathanchirayil]

Dear All, Please share your experience/grievance of MTNL broadband service in Dwarka Subcity. A number of resident felt like me the service is deteriorating day by day.

The helpline (1504) is really mockery which is managed by private contractors.

Please express your comment (briefly along with Broadband Customer No/Tel no) so that we could take this with Cheif Managing Director, MTNL and other officials.

Thanks,

Moderator- Dwarka Forum.

[diwan aggarwal]

your experience is based on facts of the system. my telephone no. is
25088131 and ca no. is 2093111063. I felf their deficiency and opeted
for airtel. i have kept MTNL, because some times evil is necessary.

[Ashu Dhawan]

We had two MTNL broadband connections in our joint family, but for the last 2-3 months, both of them had stopped working. Even after continuous complaints, noone paid attention to it, Noone came to check the problem. Everytime we used to complain they used to say, it is ok from our side, please ask your society lineman to check, there is some problem in your society wiring.

Finally last week, we got the mtnl connection disconnected and got a new airtel broadband connected.

Ashu

[Ishwar Sharma]

I am using MTNL Broadband and am extremely satisfied with the bandwidth and the spped of the connection. The service is prompt and we got good response from the service provider.
Cdr IC Sharma
25097220 

On Tue, 29 Apr 2008 REJIMON Keshavan Chathanchirayil wrote :
>Dear All, Please share your experience/grievance of MTNL broadband service
>in Dwarka Subcity. A number of resident felt like me the service is
>deteriorating day by day.
>The helpline (1504) is really mockery which is managed by private
>contractors.
>Please express your comment (briefly along with Broadband Customer No/Tel
>no) so that we could take this with Cheif Managing Director, MTNL and other
>officials.
>Thanks,
>
>Moderator- Dwarka Forum.
>
>>

[PANKAJ KOCHHAR]

The services provided are really dissatisfactory.  From the past two week the speed got down drastically with many break downs.  I also have similar broadband connection in my office at I.T.O. and there also the same problems.  Call to 1504 doesn't got any results and the problem remains the same. My telephone number is 25082920.
Regards,
Pankaj Kochhar 

On Tue, 29 Apr 2008 REJIMON Keshavan Chathanchirayil wrote :
>Dear All, Please share your experience/grievance of MTNL broadband service
>in Dwarka Subcity. A number of resident felt like me the service is
>deteriorating day by day.
>The helpline (1504) is really mockery which is managed by private
>contractors.
>Please express your comment (briefly along with Broadband Customer No/Tel
>no) so that we could take this with Cheif Managing Director, MTNL and other
>officials.
>Thanks,
>
>Moderator- Dwarka Forum.
>
>>

[activist]

I was the first 512K MTNL broadband subscriber (Tel No. 2507-3661) in
Dwarka. Intially faced lot of problems. After multiple visits of MTNL
enginners & change of ADSL modem, it got activated. Recently, after a
lot of chasing, MTNL has changed my port therby making it a bit
stable.

Currently, Hanging is there, though reduced significantly. It does not
work beyond 512K. Promised 2 MBPS has never been seen at my place.

Mahesh Tak

[Pradeep K. Ivon]

yes, i am a user of MTNL TRIB plan and for past 2-3 weeks i am getting disconnected after few minutes of usage, i don't know what is the problem. i have not yet made a formal complaint but i am as such also fed up with all the wrong calls i receive on my phone line. surrendering an MTNL line getting refund is also such a pain.

sometimes the speed is quite good but for last 2-3 weeks i am having problems.

rgds/pradeep

[Rohit Jain]

My Experience with MTNL has been mixed. Since I stay in DDA flats I had opted for MTNL since last 2 ½ years. It is very bothersome. It can be resolved by the SDO.

The talk of the town is that Airtel and other providers have monthly targets and they sometimes pay the society guards or linemen to create problems in Tel line so that they can take away MTNL customers.

Actually MTNL has a good connection without fineprints. Its matter of getting hold of your linesman/SDO

 

rohit jain

 

From: Dwarka-r...@googlegroups.com [mailto:Dwarka-r...@googlegroups.com] On Behalf Of Pradeep K. Ivon
Sent: 29 April 2008 12:07
To: Dwarka-r...@googlegroups.com
Subject: DF: MTNL BROADBAND IN DWARKA: ARE YOU HAPPY ?

 

yes, i am a user of MTNL TRIB plan and for past 2-3 weeks i am getting disconnected after few minutes of usage, i don't know what is the problem. i have not yet made a formal complaint but i am as such also fed up with all the wrong calls i receive on my phone line. surrendering an MTNL line getting refund is also such a pain.

sometimes the speed is quite good but for last 2-3 weeks i am having problems.

rgds/pradeep

----- Original Message -----

From: REJIMON Keshavan Chathanchirayil

To: DWARKA FORUM

Sent: Tuesday, April 29, 2008 10:23 AM

Subject: DF: MTNL BROADBAND IN DWARKA: ARE YOU HAPPY ?

 

Dear All, Please share your experience/grievance of MTNL broadband service in Dwarka Subcity. A number of resident felt like me the service is deteriorating day by day.

The helpline (1504) is really mockery which is managed by private contractors.

Please express your comment (briefly along with Broadband Customer No/Tel no) so that we could take this with Cheif Managing Director, MTNL and other officials.

Thanks,

Moderator- Dwarka Forum.

<BR

[sushil kumar]

I had very bad experience with MTNL.Five months back I booked for internet connection at my residence and was told that it will be done in 30 days.After 30 days I called them after continuous follow-ups came to know that the bopoking has been cancelled.I wanted to know the reason but could not know over telephone.I wrote letter to GM(Mr.R.A.Gupta) and Director (Mr.A.K.Arora ) of MTNL.When I tried to contact GM I was informed that matter has been forwarded to Area Manager.Finally I had a chat with AM and was informed that your telephone no.is starting from 2507 and hence this can not have the internet facility.You please change your telephone no. and then book for internet connection.Finally I dropped the Idea.My trelephone no.is 25078347; and CA No. 2053203452.Letter I had written is also reproduce:-

Sushil Kumar

Flat 720, Sector 14, Pocket 1,

Dwarka

New Delhi-110 075

Dated: 09/X/2007

Shri A K Arora

Executive Director

Mahanagar Telephone Nigam Ltd.

Janpath

New Delhi-110 001

Dear Sir,

Tel No. 25078347; CA No. 2053203452

I write to inform you that I have booked the services of Broadband facility on 07.09.07 with my existing telephone number, vide bearing No. 48400065 over MTNL phone banking (1500) but the services of Broadband facility has not become functional so far.

Despite of many complaints and reminders over phone in your Telephone Exchange, it has yielded no outcome. In fact, nobody was in a position to attend to my phone calls and referring to one - another without giving any positive response.

You would appreciate that in the present telecom scenario, number of service providers have come and are providing best services. I being a Government Servant, thought of utilizing the services of a Government Department so as to add more customers of MTNL.

Under the circumstances, I would request you to kindly intervene in the matter and get the services of Broadband facility functional in the larger interest of Government Servants like me.

Your early action will be highly obliged in this regard.

Thanking you,

Yours sincerely,

Sushil Kumar

M-9350829327

C.C. To : Shri R A Gupta, General Manager (Broadband) MTNL

________________________________

Date: Tue, 29 Apr 2008 10:23:25 +0530
From: reji...@gmail.com
To: DWARKA-R...@googlegroups.com

Subject: DF: MTNL BROADBAND IN DWARKA: ARE YOU HAPPY ?

Thanks,

Moderator- Dwarka Forum.

_________________________________________________________________
Education: Are exams worrying you all the day long? Write to MSN education experts for help.
http://education.in.msn.com/

[Apseri Org]

Dear Mr. Tak,

You are lucky. I got Tri Broadband from MTNL in
January 2008. Till now facing lots of problems.
Whenever I try to use internet, I get "cannot find
server". Complaints at various levels have not worked.
Even Chief Managing Director (CMD), of this
organisation is helpless. It takes months together to
get any body's attention. Horrible experience.
Thinking of surrendering this Broadband connection.
Just sharing my bitter experience with you.

God bless you and the MTNL

Prof. H. D. Goyal
25082239

--- activist <tak.m...@gmail.com> wrote:

____________________________________________________________________________________
Be a better friend, newshound, and
know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

[activist]

Prof. H. D. Goyal
25082239

Actually I lodged a broadband complaint at 1504 and preserved the
complaint number. After few days, sent email to helpdesk citing said
complaint number. In next email, I threatened them with RTI for fixing
responsibilty for not attending my complaint.

Next day, MTNL sent their team of engineers to my residence to fix
problem. Status shared is after that visit.

Mahesh Tak

[Vijay Chitnis]

My phone (And therefore the Broad Band Internet ) is dead since 5-04-08. Finally I had to surrender my telephone  and internet modem and go for Airtel.  The concerned officers in MTNL do not feel any thing about it.
 
V. T. Chitnis

Dr V.T. CHITNIS

Scientist 'G', & Head, Scientific Support Services,

National Physical Laboratory, Dr KS Krishnan Road,

New Delhi -110012

Fax : +91-11-25746043, Phone No. 25848204 to 06

Email: chi...@mail.nplindia.ernet.in

 

Residential Address:

A-403, Krishan Kunj, Plot no.19, Pocket 6 ,

Nasirpur Road, Dwarka,

New Delhi - 110045

Tel no./fax : +91-11-25053144

Mobile: 0-9810957247

---

Date: Tue, 29 Apr 2008 07:51:26 +0000
From: pankaj_...@rediffmail.com
To: Dwarka-r...@googlegroups.com
CC: pankaj_...@rediffmail.com

Subject: DF: MTNL BROADBAND IN DWARKA: ARE YOU HAPPY ?

</Table

---

Discover the new Windows Vista Learn more!

[anil nayal]

I agree with Rohit.

 

We need to put pressure on MTNL authories. Surrender of connection is not the SOLUTION.

 

IN FUTURE THE PROBLEM MAY ALSO WITH OTHER SERVICE PROVIDERS.

 

MTNL HAS THE BEST NETWORK ALL OVER INDIA.

 

THANKS

ANIL NAYAL

 

On 4/29/08, Rohit Jain <ro...@rsms-arch.com> wrote:

My Experience with MTNL has been mixed. Since I stay in DDA flats I had opted for MTNL since last 2 1/2 years. It is very bothersome. It can be resolved by the SDO.

[s.c....@gmail.com]

Dear RAJI

I am using same line , Tel. No 28033216, and Ca No-2053243033.
I face no connectivity problems frequently.But same help line no is
not fesible all the time. After 11PM it's not responce at all. I have
to wait for next day.

Thanks.
S. Kanti

[Anand Shefali]

seems many pple r having similar problms. mtnl  net ws gud till last yr, bt nw it is slow n problematic

[REJIMON Keshavan Chathanchirayil]

Ever since i made complaint about bb, i get call from dwk exchange
28112727 to verify.
All those affected may note this no.
Thx
rejimon

On 4/30/08, Vijay Chitnis <vt_ch...@hotmail.com> wrote:
> My phone (And therefore the Broad Band Internet ) is dead since 5-04-08.
> Finally I had to surrender my telephone and internet modem and go for
> Airtel. The concerned officers in MTNL do not feel any thing about it.
>
> V. T. Chitnis
>

> Dr V.T. CHITNIS
> Scientist 'G', & Head, Scientific Support Services,
> National Physical Laboratory, Dr KS Krishnan Road,
> New Delhi -110012
> Fax : +91-11-25746043, Phone No. 25848204 to 06
> Email: chi...@mail.nplindia.ernet.in
>
> Residential Address:
> A-403, Krishan Kunj, Plot no.19, Pocket 6 ,
> Nasirpur Road, Dwarka,
> New Delhi - 110045
> Tel no./fax : +91-11-25053144
> Mobile: 0-9810957247
>
>

> Date: Tue, 29 Apr 2008 07:51:26 +0000From: pankaj_...@rediffmail.comTo:
> Dwarka-r...@googlegroups.comCC: pankaj_...@rediffmail.comSubject:
> DF: MTNL BROADBAND IN DWARKA: ARE YOU HAPPY ?
> The services provided are really dissatisfactory. From the past two week
> the speed got down drastically with many break downs. I also have similar
> broadband connection in my office at I.T.O. and there also the same
> problems. Call to 1504 doesn't got any results and the problem remains the

> same. My telephone number is 25082920.Regards,Pankaj Kochhar On Tue, 29 Apr

> 2008 REJIMON Keshavan Chathanchirayil wrote :>Dear All, Please share your
> experience/grievance of MTNL broadband service>in Dwarka Subcity. A number
> of resident felt like me the service is>deteriorating day by day.>The
> helpline (1504) is really mockery which is managed by
> private>contractors.>Please express your comment (briefly along with
> Broadband Customer No/Tel>no) so that we could take this with Cheif Managing
> Director, MTNL and other>officials.>Thanks,>>Moderator- Dwarka Forum.>>>
>
>
>

> </Table
>
> _________________________________________________________________

> Discover the new Windows Vista

> http://search.msn.com/results.aspx?q=windows+vista&mkt=en-US&form=QBRE
> >
>

--
REJIMON C K.
Nav Sansad Vihar, Sector 22, Dwarka, New Delhi-110077
India.
P Help save trees and paper - print only if necessary?

[Anuj Sharma]

I am using Broadband for last one month as ours is a new residental
apartments, we were lucky to get MTNL Connection after Six months as
cable in our Area had not been Laid. In fact I have used airtel
Connection also, I find till date mtnl connection to be at par with
airtel.

Thanx

Anuj Sharma
On May 27, 2:53 pm, "REJIMON Keshavan Chathanchirayil"

<rejimo...@gmail.com> wrote:
> Ever since i made complaint about bb, i get call from dwk exchange
> 28112727 to verify.
> All those affected may note this no.
> Thx
> rejimon
>

> On 4/30/08, Vijay Chitnis <vt_chit...@hotmail.com> wrote:
>
>
>
>
>
> > My phone (And therefore the Broad Band Internet ) is dead since 5-04-08.
> > Finally I had to surrender my telephone  and internet modem and go for
> > Airtel.  The concerned officers in MTNL do not feel any thing about it.
>
> > V. T. Chitnis
>
> > Dr V.T. CHITNIS
> > Scientist 'G', & Head, Scientific Support Services,
> > National Physical Laboratory, Dr KS Krishnan Road,
> > New Delhi -110012
> > Fax : +91-11-25746043, Phone No. 25848204 to 06

> > Email: chit...@mail.nplindia.ernet.in

>
> > Residential Address:
> > A-403, Krishan Kunj, Plot no.19, Pocket 6 ,
> > Nasirpur Road, Dwarka,
> > New Delhi - 110045
> > Tel no./fax : +91-11-25053144
> > Mobile: 0-9810957247
>

> > Date: Tue, 29 Apr 2008 07:51:26 +0000From: pankaj_koch...@rediffmail.comTo:
> > Dwarka-reside...@googlegroups.comCC: pankaj_koch...@rediffmail.comSubject:

> > DF: MTNL BROADBAND IN DWARKA: ARE YOU HAPPY ?
> > The services provided are really dissatisfactory.  From the past two week
> > the speed got down drastically with many break downs.  I also have similar
> > broadband connection in my office at I.T.O. and there also the same
> > problems.  Call to 1504 doesn't got any results and the problem remains the
> > same. My telephone number is 25082920.Regards,Pankaj Kochhar On Tue, 29 Apr
> > 2008 REJIMON Keshavan Chathanchirayil wrote :>Dear All, Please share your
> > experience/grievance of MTNL broadband service>in Dwarka Subcity. A number
> > of resident felt like me the service is>deteriorating day by day.>The
> > helpline (1504) is really mockery which is managed by
> > private>contractors.>Please express your comment (briefly along with
> > Broadband Customer No/Tel>no) so that we could take this with Cheif Managing
> > Director, MTNL and other>officials.>Thanks,>>Moderator- Dwarka Forum.>>>
>
> > </Table
>
> > _________________________________________________________________
> > Discover the new Windows Vista
> >http://search.msn.com/results.aspx?q=windows+vista&mkt=en-US&form=QBRE
>
> --
> REJIMON C K.
> Nav Sansad Vihar, Sector 22, Dwarka, New Delhi-110077
> India.

> P    Help save trees and paper - print only if necessary?- Hide quoted text -
>
> - Show quoted text -

[Krishna]

hi all

I feel problem is little with MTNL office attitude and more with the
linesman./guards who got paid by airtel to fix things. I got a
connection of airtel, costs were exorbitant service was ok...
I have MTNL connection also for last 2.5 years i feel and the service
is really cool. Problem might come for few hrs in 4-5 months but its
ok.. Speed is also decent. What i can expect in Rs250 plan, 100 free
calls, broadbad is what i can ask god for..

For me, the customer service although funny that they talk in hindi
even when u chose english :) but still it works atleast for me:)
But I feel MTNL is real value for money...

regards
Krishna

[Ranjeet Kumar]

I was earliar using Airtel connection and now for last 4 months using MTNL. I find both at par.

However billing perspective MTNL is far better than Airtel. There are lot of hidden cost in Airtel and very limited transparency. They frequently changes plans and most of their plans are looks attaractive and at par with MTNL and land up very costly.

 

MTNL's IPTV is also very good however with IPTV connection you will not get 2mbps connection and that will decrease to 256kbps.
 

[ashim chakravarti]

Hi,

I am in total agreement with Krishna. MTNL Broad band is real value for money and the service is quite good. I have had no problems for the last year and a half.

Regards 

Krishna <kms...@gmail.com> wrote:

hi all

I feel problem is little with MTNL office attitude and more with the
linesman./guards who got paid by airtel to fix things. I got a
connection of airtel, costs were exorbitant service was ok...
I have MTNL connection also for last 2.5 years i feel and the service
is really cool. Problem might come for few hrs in 4-5 months but its
ok.. Speed is also decent. What i can expect in Rs250 plan, 100 free
calls, broadbad is what i can ask god for..

For me, the customer service although funny that they talk in hindi
even when u chose english :) but still it works atleast for me:)
But I feel MTNL is real value for money...

regards
Krishna

On May 27, 7:48 am, Anuj Sharma wrote:
> I am using Broadband for last one month as ours is a new residental
> apartments, we were lucky to get MTNL Connection after Six months as
> cable in our Area had not been Laid. In fact I have used airtel
> Connection also, I find till date mtnl connection to be at par with
> airtel.
>
> Thanx
>
> Anuj Sharma
> On May 27, 2:53 pm, "REJIMON Keshavan Chathanchirayil"
>

> wrote:
> > Ever since i made complaint about bb, i get call from dwk exchange
> > 28112727 to verify.
> > All those affected may note this no.
> > Thx
> > rejimon
>

[shreekant garg]

i have got mtnl broadband disconnected and taken  AIRTEL . it is economical and without any trouble.  s.k.garg