Worms in food items bought regularly from Aapka Bazar (Sector-7, near Ramphal Chowk)

[Gaurav Bansal]

Friends,

A couple of incidents which have really broken my faith in Aapka Bazar. I am sharing with you has many of us might be buying food items from there as it is a big grocery + departmental store in Dwarka Sector-7 (near Ramphal Chowk), and such food items can have direct severe impact on our health.

My family has been a regular customer of Aapka Bazar since 2011, with average monthly purchase of more than Rs 3000, mostly food items and home groceries. In early September, my wife discovered hundreds of tiny but live worms (which started flying when the packets were opened) in packets of Poha (chiwda) and Moong Dal bought from Aapka Bazar (packed and branded by them) in mid-August. She went to the store on September 12th for some more purchase and showed these worms in the 2 packets - the owner hastily exchanged both the packets free of cost (Rs 0 in the new bill) without any arguments as the store was full of customers that evening.

Now today, we again discovered worms in Aapka Bazar's food, this time in Chana Dal and Lobia after we put both these pulses in water for cooking (hundreds of live worms were swimming). So we threw both away with the water, and were left with only a little dry Lobia in the packet. My wife called Aapka Bazar in the evening and asked to exchange, and the owner said he would. 2 hours later, when nobody came to exchange, she called back again, when the owner started blaming us directly for this. The argument with her and then later with my father continued for over half an hour, where he took out the bills from his computer, accepted that we bought both of these on July 28 so not even 2 months old, but kept insisting that these pulses must be consumed within a month of purchase! Despite the fact that he himself accepted that their packet labels say 8 months before expiry, he was arrogant enough to say several times that those labels don't mean anything and that customers "should buy only according to immediate needs and must consume within a month irrespective of the expiry date on the label"! When we threatened that we would have to come to his store for exchange which could create a scene in front of other customers, he said he will send a delivery boy to exchange. The icing on the cake was the delivery boy - he came with money to return (didn't bring anything to exchange), but seeing that we had only some dry Lobia (showed him the live worms too) left in the packet, he refused to refund the money for Chana Dal saying how can he know we threw it away with water; and also had the guts to say that "how do I now measure the weight of this opened Lobia packet" ! So offered us partial money but we just asked him to go away without taking money from him and he went.

The issue is not about the money (he was returning only Rs 100 anyway) - but the quality of daily food items we buy from them which can make us sick.

regards,

Gaurav

Note: I am just sharing my experiences, and not recommending anything to anyone. Still, in case someone thinks I might be biased, I would be happy to show physical bill dated September 12th which clearly shows in writing they gave (exchanged) the first 2 items at "Rs 0" each.

[soudipta adhikari]

The best solution is buy online from Sahara Q Shop.

I was also regular purchaser of all the pulses from Aap Ka Bazaar.

But recently changed to Online Q shop for Pulses and oil, The quality is very good as compared to other local shops, but will be delivered in 2~3 days (so keep atleast min 1 week stock in house before order).The min order is Rs 500/-.

For other items like soaps, shampoo's, drink powders etc. you can check the trader shop ( Vardhaman Trader) next to Aap Ka Bazaar shop,  you get direct trader rate.

The link for Q shop is attached FYI!

 http://www.saharaqshop.com/#

S Adhikari

 

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From: Gaurav Bansal <gauravb...@gmail.com>
To: dwarka-r...@googlegroups.com
Sent: Tuesday, 24 September 2013 10:17 PM
Subject: [Dwarka Forum] Worms in food items bought regularly from Aapka Bazar (Sector-7, near Ramphal Chowk)

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[LAXMAN]

My Dear Sir,

Thanks for sharing the information. I will ask my all colleagues to not purchase any items from this shop.

I think in this type of case, some media person should come forward to publish.

LAXMAN KR

On Thu, 26 Sep 2013 10:03:23 +0530 wrote

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[Arun Banerjee]

Will it not be better if the consumer approach Consumer Court with bill and item?

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[ram]

Dear Bansal ji, thanks for sharing your experience.  I would also like to share an information that the whole pulses should not be kept in air tight containers during rainy season.  Otherwise pulses would be eaten by worms.  This practice we have been following since years and suggest to purchase only the limited quantity say 500 gm at a time.

- Ramesh Chand

On Thu, Sep 26, 2013 at 10:23 AM, LAXMAN <l.laxm...@rediffmail.com> wrote:

[Shobhit Chauhan]

Please approach Food Safety and Standards Authority of India 

FDA Bhawan near Bal Bhavan, Kotla Road, New Delhi - 110002 India.

Email : admn[at]^*fssai[dot]^**gov[dot]^**in 
EPABX : 011-23236975 
Telefax: 011-23220994

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[Gaurav Bansal]

Friends,

You are correct - perhaps I should have approached the legal authorities in the first place. But given that we had been purchasing groceries from the same store for last 2+ years, I opted to resolve the matter amicable with them; I really had not anticipated such kind of response from the owner.

I now do not have any proof (food item) to approach the legal authorities as we gave back (or threw in the dustbin) the worm-infested food items because we did not want to keep it at home. I would definitely take the legal route the next time this repeats (even from some other store).

regards,

Gaurav