HARRASMENT OF CONSUMERS BY BYPL
Mahendra Kumar Gupta
HARRASMENT OF CONSUMERS BY BYPL
Mrs. and Mr. Gupta were not living in their house in East Delhi for the last about two years. For their mistake that they have not informed of this fact to the BSES Yamuna Power Ltd. (BYPL) and have not arranged for the meter reading, BYPL permanently disconnected their connection from the pole in Feb. 2011. When they wanted to continue to reside there again, they were shocked and surprised to find this. On contacting, BYPL informed them since the regular metre reading was not being done; it has permanently disconnected their supply. Gupta claims that they have not received any show cause notice as is required under regulation 27(i) and (ii) of the supply code Act, 2003. Interestingly, BYPL continued to send bills and even shown metre reading in June, 2012 also i.e. even after disconnection in Feb. 2011. When the old meter was removed for installing the new meter in August this year, the reading was found 3394 units while the BYPL had already raised bill up to 3649 units for the permanently disconnected supply. It has thus shown 245 units extra.
Harassed, consumer has to apply for reconnection on 16.5.2012 and on numerous visits to BSES office for re-connection and after completing formalities for the same, on 6.6.2012, they were informed on phone to come for reconnection immediately at the House. The fact that they are now residing at Dwarka was in the knowledge of the BYPL which is about 30 k.m. from their residence. Consumer request in reply to that call to grant two more days or at least to inform one day in advance was out rightly rejected. On this bullying by the BYPL, Gupta had to make a complaint to Public Grievance Cell of Deptt. of Power of Delhi Govt but to no avail except hollow assurance by the BYPL before the hearing officer. Finally they have to make a complaint before the “Consumer Grievance Redressal Forum” (CGRF) Karkardooma and on orders from that Forum, they were issued fresh demand note to deposit the amount for new connection but this time, the BSES has manipulated the date of their application for reconnection from 17.05.12 to 19.07.12 to cover its own misdeeds. Gupta says that as per performance guarantee, the new meter should be installed within 10 days of the application and deposit the demand but in his case, the same was installed in about 20 days that too on the orders of the “CGRF”. Had he not filed a case in the CGRF, he may be making rounds to the BYPL office or must have compelled to grease the palm of some officer but since he has taken the oath of not giving any bribe, he has not done so and preferred to suffer for compelling the BYPL to act without resorting to giving any bribe or employing any agent.
Now, the case is pending before the CGRF and the BYPL is on the defensive. BYPL verbally admitted before the CGRF that it has been charging the bill from the consumer against the disconnected electric supply.
Consumer says that his only fault is that he has not employed any mediator/tout/dalal or agent to deal with the BYPL.
Vinay Jain
Anil Ambani Group Reliance companies are never trust-worthy. I had landline (WLL) connection from Reliance Telecom and had horrible experience. Unfortunately Consumer Forum (www.consumerforums.in) was also not of any help and the person dealing from Consumer Forum dealt like a typical "Sarkar Babu" whose job was to act like a post-man. At last, after fighting with the Company for few weeks, I had given-up and was forced to surrender the service.
The company didn't stop here itself. Even after paying one full month rental in lieu of not serving 30 days notice for surrendering the service, they server me the notice for non-payment of bills. When we shown all the relevant documents/receipts to Reliance Telecom’s appointed layer, she was highly surprised on Company's behavior.
Regards,
Vinay
Mahendra Kumar Gupta
Case is going in court. Next hearing is on 3rd. Hope hefty penalty on bses.
--
Note:
To unsubscribe from this group, send email to Dwarka-residen...@googlegroups.com