(Ottawa) Donor Relations Assistant - Oxfam Canada (2 years, full-time)
DVM-Jobs-Emplois
Donor Relations Assistant
Please submit applications to emplo...@oxfam.ca quoting competition number DRA0213 in the subject line of email.
Oxfam Canada (OC) is an international development agency with a focus on women’s rights and gender equality, committed to building lasting solutions to global poverty and injustice by advocating for fundamental social change. We work in relationships of solidarity and partnership to build the capacity of civil society in the Global South. As a founding member of Oxfam International, Oxfam Canada works in collaboration with other Oxfam affiliates to increase impact and influence locally, nationally and globally.
SCOPE OF POSITION:
The Donor Relations Assistant is responsible for providing excellent donor support and gift processing services to thousands of Oxfam supporters across the country. The Donor Relations Assistant will work directly with members of the Fund Development Team to support assigned gift processing and donor services. One of the Donor Relations Assistant positions will be specifically assigned to administer SharePlan, Oxfam Canada’s monthly giving program.
MAJOR RESPONSIBILITIES: (This is not an exhaustive list of duties to be performed) She/he:
Gift Processing & Acknowledgement:
- Timely processing of all gifts received from various channels – this includes opening, sorting, batching, coding, and entering donations
- Balances and verifies gift entry, prepare, print and securely file donation processing reports
- Prepares and prints donor acknowledgement letters
- Ensures official income tax receipts for donations are issued in accordance to Canada Revenue Agency and Oxfam Canada tax receipting guidelines
- Ensures tax receipts and acknowledgment letters are mailed on a timely basis
- Prepares and completes bank for deposit and print reports to verify deposit amounts
- Completes gift adjustments process as required
Donor Services:
- Provides excellent, courteous and timely customer service – in-person, over the phone or through electronic communication – to all donors and potential donors
- Personally handles or redirects public or donor queries to the appropriate staff
- Responds to donor complaints or refers complaints to the Manager of Fund Development
- Records and tracks interactions with donors using Oxfam Canada’s CRM system
- Provides back up support for the administration of the SharePlan program
- Other related duties as assigned by the Manager, Fund Development
- Donor Records Management: Updates, edits and maintains all donor/member information in accordance with Oxfam Canada policies, processes and procedures; ensuring donor confidentiality is maintained at all times
- Ensures that donors’ wishes and preferences are accurately captured in the database
- Follows up on all moved or returned mail (both hard copy and electronic) by searching online resources for address updates and/or directly contacting the donors for an update
SharePlan Program Administration:
- Works with the Fund Development Officer, Direct Response to ensure seamless and overall administration of the program
- Submits monthly pre-authorized debit (PAD) and pre-authorized credit card transactions as per schedule
- Enters and monitors new SharePlan signups; adjusts gifts and cancels pre-authorized agreements
- Ensures that appropriate online and offline confirmations are sent to donors who sign up or cancel their participation in the program
- Reconciles and balances submission files after transmission to ensure all transactions are accounted for
- Enters gift adjustments and sends follow up notifications to donors regarding gift adjustments and reversals
- Follows up with SharePlan donors who have moved or whose financial information has changed (e.g. new banking or credit card information)
- Works with the Database and Information Officer to ensure data is captured accurately and annual tax receipts are issued to SharePlan donors
REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:
- Relevant combination of education and direct related experience working in fund development in a not-for-profit organization
- Minimum of one (1) year customer service and data entry skills with high level of detail, efficiency, accuracy and speed
- Knowledge, understanding and commitment to global justice, social change, women’s rights and gender equality
- Proven and superb customer service skills
- Excellent written and verbal skills in English required; including the ability to effectively and concisely communicate complex issues in an easily understood manner; fluency in French a definite asset
- Experience using fundraising software, preferably SalesForce; understanding of data entry and report generation
- Strong organizational skills and ability to prioritize work
- Ability to work well under pressure and meet deadlines; attention to detail
- Ability to take direction and work independently and as a member of a small team
- High proficiency using MS Office software (Word and Excel a must) and CRM databases; experience using fundraising databases, specifically Salesforce CRM is a definite asset
- Ability to organize and prioritize work and manage multiple projects with high efficiency and accuracy
This position offers a comprehensive Benefits package.
We thank all those who apply, however, only those selected for an interview will be contacted.
Oxfam Canada practices employment equity and encourages applications from all qualified candidates.