Unable to connect to dvxplorer-lite

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Jing Lxx

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Jan 13, 2025, 8:03:20 AMJan 13
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Hi, I am using DV GUI 1.6.2 on win11, and at first I can get images normally. However, when I connect the device again and open DV GUI today, I can't find the camera, all four indicators on the back of the camera are red and flashing. So does anyone know how to fix this? Thank you very much.

PixPin_2025-01-13_10-50-34.png微信图片_20250113105540.jpg

Luca Longinotti

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Jan 15, 2025, 4:23:34 AMJan 15
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Hello, that usually indicates failure of the flash memory on the camera.
Did you by any chance try to update the firmware or something similar?
-- 
Luca Longinotti (llongi)

Senior Software Engineer
iniVation AG - https://inivation.com/
A SynSense Group company

Luca Longinotti

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Jan 15, 2025, 9:01:26 AMJan 15
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No, sadly there's no way to reflash for the customer.
After updating the firmware, did you replug the camera and it still worked? Or is this the first time you replug it now after several weeks?
-- 
Luca Longinotti (llongi)

Senior Software Engineer
iniVation AG - https://inivation.com/
A SynSense Group company

-----Original Message-----
From: Jing Liu <ljing...@gmail.com>
To: Luca Longinotti <luca.lo...@inivation.com>
Subject: 与“[dv-users] Unable to connect to dvxplorer-lite”相关的私人帖子
Date: 01/15/2025 02:25:49 PM

Yes, I used DV GUI to update the firmware of the event camera to the latest version. After updating, I used DV GUI and everything worked fine. But after a few weeks, when I opened DV GUI again, I could not connect the camera. Is there any way to reset the camera? Looking forward to your reply

在2025年1月15日星期三 UTC+8 17:23:34<Luca Longinotti> 写道：
Hello, that usually indicates failure of the flash memory on the camera.
Did you by any chance try to update the firmware or something similar?
--
Luca Longinotti (llongi) Senior Software Engineer iniVation AG - https://inivation.com/A SynSense Group company

Jing Liu

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Jan 15, 2025, 10:43:06 AMJan 15
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Yes, after the firmware update is complete, I replug the camera and it works fine

Luca Longinotti

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Jan 16, 2025, 3:32:58 AMJan 16
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OK, looks like the firmware update was not the issue then. Some other failure must have corrupted the flash memory.
Please contact sup...@inivation.com to start the replacement process, thanks!

Jing Liu

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Jan 16, 2025, 6:21:35 AMJan 16
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Thanks a lot
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