Digital Village Interview Questions.docx (dv-project@googlegroups.com)

[war...@gmail.com]

Digital Village Interview Questions.docx

Message from war...@gmail.com:

Dear team members 

I have revised our protocol. 

Please always use the protocol when you conduct interviews. 

Take the best notes that you can in a legible script, and hand them into me, 
Warigia Bowman, before August 22, I will input the data. 

Many thanks for your help on this important project to ensure government accountability and a wise use of taxpayer money. 

Click to open:

• Digital Village Interview Questions.docx

Digital Village Interview Questions

EXTREMELY IMPORTANT: FOR EACH INTERVIEW, PLEASE FILL OUT IDENTIFYING INFORMATION

I suggest you print out several copies of this protocol and bring with you on the trip.

Date of Interview: _______________

Location of Interview(i.e.town and exact address) ___________________

Name of facility (i.e. Eaglepoint communications) ____________________

Name of person interviewed and job description (i.e. Solomon Mburu, owner)

Name of Interviewer (i.e. Warigia Bowman, Victor Gathara, Francis Hook, etc) ________________

1. What is your average monthly income

1. <10000
2. 10,000 – 20,000
3. 20,000 – 50,000
4. >50,000

2. What is your internet speed?

1. <64K
2. 64K - 128K
3. 128K - 256K
4. 256K - 512K
5. 512K - 1Mb
6. >1Mb

3. How many computers do you have?

1. 1
2. 2-5
3. 5-10
4. >10

4. What services do you offer

1. Internet
2. Photocopying and printing
3. IT training
4. Access to government portals
5. Other (please specify)

5. What services are most popular?

6. What are your charges?

7. How did you decide to start a cyber cafe? (open ended)

1. What did it cost you to start the cafe? (numerical answer)
2. Do you have an IT background? (yes no)  

8.  . When did you start this cafe? (year and month)

9. What is your daily client base? How many clients do you usually get in a day?

1. Are there certain times that are busier?
2. Do women and men have different usage habits? (i.e. do they come in at different times?)

10. Have you received any support from Safaricom or another telecommunications operator?

1. a. if you have received support, please describe the nature of this support (open ended)
2. (Follow up) Has the support been monetary in nature, or have they given you training?
3. (Follow up) Do you feel that this support has been helpful?
4. (Follow up) Is there any support you would like to get that you have not yet received?

11. Have you received any support from the ICT Board? (similar set of questions for Pashas)

12. Challenges

1. Are you experiencing any problems with electricity? If so, describe.

2. Are you experiencing any problems with connectivity?  If so describe.

3. Are you experiencing any other challenges?

1. For example, are you able to turn a profit?
2. Are you able to maintain your equipment?

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